Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,049 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 86% |
 Neutral | 7% | 7% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 87% |
Neutral | 9% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,967
kt
Site Experience FeedbackSep 5, 2026
good, love the fast and free shipping, good perks as member
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lulu
Site Experience FeedbackSep 5, 2026
It was really good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mimi
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Le
Site Experience FeedbackSep 5, 2026
I shop at journeys a lot. I love the store.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daphnee
Site Experience FeedbackSep 5, 2026
More options for delivery, will yield more profitability.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Chris See
Site Experience FeedbackSep 5, 2026
Kind of mad that my first order got “delivered” to my apartment but it’s not actually there and the delivery driver didn’t include the apartment number in the proof of delivery picture so he could’ve very much delivered to the wrong address but it’s hard to tell because there’s over 800 units in this complex and all doors look the same. Now I have to repurchase this item because it’s a gift and I have to give it to the birthday girl tomorrow.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Gabe
Site Experience FeedbackSep 5, 2026
Very well very good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guero
Site Experience FeedbackSep 5, 2026
Everything was very easy to find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Madz
Site Experience FeedbackSep 5, 2026
Excellent
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Djmenz
Site Experience FeedbackSep 5, 2026
I had an easy process buying everything I did today and entering info was good would buy again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nursenana
Site Experience FeedbackSep 5, 2026
The website is great, I did not experience any difficulty and it was very easy to follow
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mona
Site Experience FeedbackSep 5, 2026
Have always used this site for shoes awesome option when living in a small town.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nita
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
wavy
Site Experience FeedbackSep 5, 2026
My interaction with the website today was great, quick to find what I wanted and to pay. Great rewards system too
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
abdul
Site Experience FeedbackSep 5, 2026
loved it very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jacoby
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kate
Site Experience FeedbackSep 5, 2026
The website is very informational and Journeys have great deals that make shoes affordable for many!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Z
Site Experience FeedbackSep 5, 2026
they have a great variety of different shoes, clothing, and more!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Liz
Site Experience FeedbackSep 5, 2026
Quickly found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josss
Site Experience FeedbackSep 5, 2026
Satisfied
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grippers
Site Experience FeedbackSep 5, 2026
Ready to find, sign up, and checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Auren
Site Experience FeedbackSep 5, 2026
My overall interaction with placing my order was about a 9/10. I used a coupon which helped a lot and I appreciate the feedback shipping.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
the experience was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Very way to find what I was looking for. Price was good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Nance
Site Experience FeedbackSep 5, 2026
It was simple and fast. Really easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackSep 5, 2026
Using the website was very easy and straightforward. It was really easy to find discounts on many shoes but there were some theta were pickup only and the website would not show what stores had them in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Addie P
Site Experience FeedbackSep 5, 2026
My experience with this website today was perfect. It was all smooth sailing the whole way through the shopping online and checkout process. The best part was the free shipping i was able to get since it was my first time signing up to Journeys. Overall i had a very pleasant experience and will most certainly be coming here for more purchases in the future.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Bobbi grace
Site Experience FeedbackSep 5, 2026
Pretty standard, easy to follow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristin
Site Experience FeedbackSep 5, 2026
The website was very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JayJay94
Site Experience FeedbackSep 5, 2026
My overall experience with Journeys is 10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ally cat
Site Experience FeedbackSep 5, 2026
I felt it was super easy to add a product and check out with Apple Pay. It felt simple. My only issue is my birthday coupon said 15% and it only took 10% off
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Trin
Site Experience FeedbackSep 5, 2026
My experience with the website today was absolutely amazing and nothing was wrong with my online experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ty
Site Experience FeedbackSep 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Monica
Site Experience FeedbackSep 5, 2026
Experience was great. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nedgen
Site Experience FeedbackSep 5, 2026
The website was easy to use. I found what I was looking for right away, checkout was easy. The item I wanted even happened to be on sale!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anya
Site Experience FeedbackSep 5, 2026
It was very good!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Denise
Site Experience FeedbackSep 5, 2026
overall good experience at finding the shoes I was interested in. Had new color on website that I ordered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TX_RichP
Post-Delivery FeedbackSep 5, 2026
Really fast service. I received my order 3 days from the date i placed my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Stef
Site Experience FeedbackSep 5, 2026
It was great found what I was looking for and even had discount. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thank you
Site Experience FeedbackSep 5, 2026
Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/a
Site Experience FeedbackSep 5, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackSep 5, 2026
I did not have any bad experience so that’s always a good thing. I do usually do my shopping in store but this was a simple way to get the shoes shipped to my house. I also got an $10 off coupon and free shipping! Overall great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ky
Site Experience FeedbackSep 5, 2026
Found what I wanted but have to go to a nearby town to get it. Just wish it could be shipped to me.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ronica
Site Experience FeedbackSep 5, 2026
I would love to go shopping and see what they have on the Labor Day sale!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rylee
Site Experience FeedbackSep 5, 2026
Love that Journey’s has shoes in stock that were out of stock on the brand website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cj
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Raxoe
Site Experience FeedbackSep 5, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 5, 2026
really good prices!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackSep 5, 2026
Good first time purchase. All details very easy to follow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pam
Site Experience FeedbackSep 5, 2026
Easy to find what we wanted & to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10