Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,501 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 89% |
 Neutral | 7% | 6% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 180,469
Ceerivera
Site Experience FeedbackOct 20, 2026
I would like more in store Inventory for pick up
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
M
Site Experience FeedbackOct 20, 2026
Very easy to pick between colors of items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C.B
Site Experience FeedbackOct 20, 2026
I love how easy everything was and the in person employees are always friendly as well
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anna
Site Experience FeedbackOct 20, 2026
My overall interaction was great, very quick and easy and wasn’t hard at all to find what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Waco19
Site Experience FeedbackOct 20, 2026
very good, fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sameer
Site Experience FeedbackOct 20, 2026
Good overall
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
TK
Site Experience FeedbackOct 20, 2026
Smooth purchasing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackOct 20, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackOct 20, 2026
Great experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mimi
Site Experience FeedbackOct 20, 2026
I loved How easy and quick it was to buy these shoes i wanted So bad for work I’m pregnant and giving birth next month and these shoes will save me and my back tons Especially having my size and everything It’s lovely and very convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackOct 20, 2026
it was good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Y
Site Experience FeedbackOct 20, 2026
Super quick and easy to purchase what I wanted. Has many options to pick from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
everything was perfect. smooth website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jma
Site Experience FeedbackOct 20, 2026
Overall great thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Madison
Site Experience FeedbackOct 20, 2026
I bought some Converse for my Halloween costume and my experience was very good. I just hope they get shipped to me before Halloween.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
abby
Site Experience FeedbackOct 20, 2026
it was a very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JayZ
Site Experience FeedbackOct 20, 2026
easy experience, great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackOct 20, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rosie
Site Experience FeedbackOct 20, 2026
Is good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jonathan17
Site Experience FeedbackOct 20, 2026
checkout was easy and fast, and the store exclusive products are pretty nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tara1
Site Experience FeedbackOct 20, 2026
User friendly website! Great experience!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SantaMom
Site Experience FeedbackOct 20, 2026
Had just the right brand, size and color I was looking for
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dagmar
Site Experience FeedbackOct 20, 2026
Good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Taziaanicole
Site Experience FeedbackOct 20, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quann
Site Experience FeedbackOct 20, 2026
Likely
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dddx333
Site Experience FeedbackOct 20, 2026
It was simple! I’ve already had a created account since I like to see what shoes i may be interested in getting. Majority of the time I always get my shoes from journeys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SS
Site Experience FeedbackOct 20, 2026
The website was very easy to use. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kisher
Site Experience FeedbackOct 20, 2026
Its pretty straight forward to order but I do not like that if you order might get canceled because it doesn't update easily wether stores have it or not.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 20, 2026
enjoy shopping with you when i need something
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackOct 20, 2026
Always a great experience items coming on time
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Tweety
Site Experience FeedbackOct 20, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackOct 20, 2026
It was wonderful, I really enjoyed it !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ty
Site Experience FeedbackOct 20, 2026
Great purchase, very easy, no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leggies
Site Experience FeedbackOct 20, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rocky
Site Experience FeedbackOct 20, 2026
Very good thanks!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Momo
Site Experience FeedbackOct 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
Very god
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackOct 20, 2026
Shopping was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
Loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
They were great, quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quinton
Site Experience FeedbackOct 20, 2026
Everyone in store is very nice
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 20, 2026
Great selection
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Trini
Site Experience FeedbackOct 20, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JaNoa
Site Experience FeedbackOct 20, 2026
The interaction was overall very very simple. I love that each tab is simple to use and i domf have to second guess questioning whag im looking at and everything is labeled simply.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
icey
Site Experience FeedbackOct 20, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
josi
Site Experience FeedbackOct 20, 2026
i liked it it was easy to make my order, i’m excited!!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Keara
Site Experience FeedbackOct 20, 2026
Easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Divakr
Site Experience FeedbackOct 20, 2026
It was a really good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zee
Site Experience FeedbackOct 20, 2026
It was easy and right to the point
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A