Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,868 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,382
Ja509
Site Experience FeedbackAug 22, 2026
I entered this website and I didn’t even search the entire word of what I was looking for and it popped up and check out was so easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SpadeofKingz
Site Experience FeedbackAug 22, 2026
Great and simple and easy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Gat-1-loc
Site Experience FeedbackAug 22, 2026
It was easy to find stuff, but in a way difficult to pay because it gave me a little runaround
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Falconismbot
Site Experience FeedbackAug 22, 2026
No issues at all, seem less experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Irma
Site Experience FeedbackAug 22, 2026
Love it made easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackAug 22, 2026
Website easy to navigate. Pick up in store options a plus.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 22, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tianna
Site Experience FeedbackAug 22, 2026
It was fine
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bonnie
Site Experience FeedbackAug 22, 2026
Great price and a very easy checkout process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammy
Site Experience FeedbackAug 22, 2026
i’m not sure if there was an option for this (if there was, it wasn’t very clear) to filter out pickup in my area (zip code) for an entire category rather than each individual item. i kept seeing shoes that i liked, that were pickup only, and had to individually check if they were available near me and most of them weren’t so it was very annoying because i really liked a lot of them. also could that store not just ship it to me. maybe for a fee
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
wig
Site Experience FeedbackAug 22, 2026
Amazing service with the website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackAug 22, 2026
It was very good, everything was easy to find, no issues. easy website for older people who aren’t really technology geeks.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
C
Site Experience FeedbackAug 22, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Citykitty
Site Experience FeedbackAug 22, 2026
The interaction with the website is clear and informative.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ALambdaMan
Site Experience FeedbackAug 22, 2026
Variety of options were great. No ads, easy to read steps for checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Cindy
Site Experience FeedbackAug 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill Boy BagN
Site Experience FeedbackAug 22, 2026
Excellent and I'm excited to pick up my daughters shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandi
Site Experience FeedbackAug 22, 2026
10/10
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
n’a
Site Experience FeedbackAug 22, 2026
n’a
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Tink
Site Experience FeedbackAug 22, 2026
Love being able to send grandkids clothes/shoes directly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
website crashed once
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Billie
Site Experience FeedbackAug 22, 2026
Checkout was nice and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bianquis26
Site Experience FeedbackAug 22, 2026
Good options to choose
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moe
Site Experience FeedbackAug 22, 2026
Easy!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mari
Site Experience FeedbackAug 22, 2026
I love this website it’s very easy to find what I’m looking for it’s easy to pay and has very good pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
Good and Easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vr
Site Experience FeedbackAug 22, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
I love the
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 22, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ian
Site Experience FeedbackAug 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jordan
Site Experience FeedbackAug 22, 2026
f
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Milanesa
Site Experience FeedbackAug 22, 2026
The website was extremely easy to navigate! I was able to find the shoes I was looking for and was able to purchase in less than 10 minutes!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
Very easy to navigate and checkout.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Hope
Site Experience FeedbackAug 22, 2026
It was good and easy and got 10 dollars off first purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nicole
Site Experience FeedbackAug 22, 2026
I love how it’s simple to check out items and I also love the reward system
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joce
Site Experience FeedbackAug 22, 2026
Fast transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
none
Site Experience FeedbackAug 22, 2026
ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
James
Site Experience FeedbackAug 22, 2026
I love the things I found and it was easy to use everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MakDawn
Site Experience FeedbackAug 22, 2026
Nothing bad to share, very happy with the visit in the store and online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Damn
Site Experience FeedbackAug 22, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rrina
Site Experience FeedbackAug 22, 2026
It was an easy process
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tabitha
Site Experience FeedbackAug 22, 2026
It was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Awesome
Site Experience FeedbackAug 22, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Margie
Site Experience FeedbackAug 22, 2026
I enjoyed shopping on the Journeys website. The site was easy to navigate, and there were many brands and styles to pick from.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Landie
Site Experience FeedbackAug 22, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
PG
Post-Delivery FeedbackAug 22, 2026
Purchased a pair of shoe online, I had ordered a size bigger and then it ended up being too big. Free returns at any journeys store was mentioned in the website. I went to the nearest Journeys store in town and was able to exchange it without any hassle.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 22, 2026
My online experience was fine, no issues.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10