Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,336 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 86% |
 Neutral | 7% | 7% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,950
Bils
Site Experience FeedbackOct 3, 2026
Good. I love Uggs
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Hunter
Site Experience FeedbackOct 3, 2026
Good deal on vans
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Tima
Site Experience FeedbackOct 3, 2026
Loved it
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Old Skater
Site Experience FeedbackOct 3, 2026
I liked the ease of purchase and the sale price for the Vans. I was going to add a pair of Converse but they were not available in store or for delivery, which was odd. Otherwise I may have purchased more to get free shipping.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kg
Site Experience FeedbackOct 3, 2026
The website was easy to use . The only issue I had was the filter system was not accurate. I filtered in size 9 shoes it showed size 8.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 3, 2026
I had no problems everything was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Trish
Site Experience FeedbackOct 3, 2026
You had the shoe that was sold out everywhere else I looked.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boots
Site Experience FeedbackOct 3, 2026
Likebit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 3, 2026
mikayalay2006@gmail.com
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: 4
Jaz
Site Experience FeedbackOct 3, 2026
quick and easy check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natty
Site Experience FeedbackOct 3, 2026
I love Journeys!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
zuzu
Site Experience FeedbackOct 3, 2026
Journeys was the only site that had the sizes I was looking for so thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TLC
Site Experience FeedbackOct 3, 2026
Great website that’s why I always purchase from Journeys ❤️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fika
Site Experience FeedbackOct 3, 2026
Very convenient. Will use in future for gifts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy
Site Experience FeedbackOct 3, 2026
Very easy to access and order. So happy they had the shoes I wanted for pick up at a store nearby!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julia
Site Experience FeedbackOct 3, 2026
The store pickup option was very convenient as I needed the item fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 3, 2026
i had no issues it was very easy and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 3, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
vivss
Site Experience FeedbackOct 3, 2026
love journeys and their kids selections
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blacdyamond
Site Experience FeedbackOct 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cath
Site Experience FeedbackOct 3, 2026
The interaction was good; this is the first time I’ve actually bought from the online store. I still need to see how the shipping goes and wait until the order arrives to give a more detailed opinion.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Liyah
Site Experience FeedbackOct 3, 2026
I found what I was looking for and checkout was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 3, 2026
It was quick and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Veronik
Site Experience FeedbackOct 3, 2026
I needed a new pair of shoes and decided to go into Journeys because it’s always convenient and practical to shop there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dingo
Site Experience FeedbackOct 3, 2026
Easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yolanda
Site Experience FeedbackOct 3, 2026
My experience was great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackOct 3, 2026
Overall it was easy and simple ! Used search bar and had no issues finding what I was looking for ! Checkout was also easy! Would prefer a button to click “same as billing” for the delivery address vs re typing it in but it’s not that big of a deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yipepee
Site Experience FeedbackOct 3, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 3, 2026
I like journey i wish they had more shoes to choose from
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
medina29
Site Experience FeedbackOct 3, 2026
me encanta todo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackOct 3, 2026
It was easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mrs. Rogers
Site Experience FeedbackOct 3, 2026
Great experience with the journeys website! Everything was straightforward, can’t wait to receive my order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
First Purchase
Site Experience FeedbackOct 3, 2026
It was simple to navigate and easy to find what I needed and check out. Not a lot of pop ups and the web page worked great on my mobile device.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mb
Site Experience FeedbackOct 3, 2026
Overall fast got what I needed and was easy to apply promo code
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lil One
Site Experience FeedbackOct 3, 2026
Overall fast easy & simple process
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Moe
Site Experience FeedbackOct 3, 2026
I had a good experience ordering and checking out!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 3, 2026
User friendly website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Densjam
Site Experience FeedbackOct 3, 2026
I had pulled it up a few days ago and just completed it today
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Heem
Site Experience FeedbackOct 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackOct 3, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 3, 2026
I am very excited about the shoes I ordered. They’re pretty nice and cheaper than other websites. I often buy from my local journeys in store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glitter
Site Experience FeedbackOct 3, 2026
Wonderful fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
So quick and easy
Site Experience FeedbackOct 3, 2026
Love grabbing what I need from here. Always so quick and easy! Love the AFTERPAY option
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gm
Site Experience FeedbackOct 3, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sparky
Site Experience FeedbackOct 3, 2026
Love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kash
Site Experience FeedbackOct 3, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackOct 3, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackOct 3, 2026
I feel the way the sizing is listed could be better and more clear, I had to scroll down and search for it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juli
Site Experience FeedbackOct 3, 2026
Went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 3, 2026
Excellent servic
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A