Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,343 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 86% |
 Neutral | 7% | 7% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,870
Savannah
Site Experience FeedbackOct 4, 2026
I had a really good interaction with this website and journeys in general. I grew up buying from here and love the store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kaye
Site Experience FeedbackOct 4, 2026
Easy to make a purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val
Site Experience FeedbackOct 4, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jade
Site Experience FeedbackOct 4, 2026
The website was very helpful and it was easy to find things.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Itsjessmedina
Site Experience FeedbackOct 4, 2026
Super easy and fast to find product and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar
Site Experience FeedbackOct 4, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
AC
Site Experience FeedbackOct 4, 2026
I had a great experience with the website and I found it very easy to find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doc87
Site Experience FeedbackOct 4, 2026
Very good selection and easy navigation through the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paty
Site Experience FeedbackOct 4, 2026
I lovedddd so easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SJ
Site Experience FeedbackOct 4, 2026
Positive experience. Nice discounts
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kiya
Site Experience FeedbackOct 4, 2026
Overall always a good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ck
Site Experience FeedbackOct 4, 2026
Great variety with ease of shopping
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 4, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jules
Site Experience FeedbackOct 4, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Shopping Mama
Site Experience FeedbackOct 4, 2026
Checkout was a challenge. A lot of bouncing back and forth and error messages despite entering my information. Did not like that I had to enter my credit card 3 times.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Daya
Site Experience FeedbackOct 4, 2026
Amazing experience ordering it was fast and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Key
Site Experience FeedbackOct 4, 2026
Website was easy to navigate. Straight to the point. Very easy purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 4, 2026
Very straight forward love the reward for being a new rewards member. Fast shipping!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Jayda
Site Experience FeedbackOct 4, 2026
it seems like the overall buying process was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 4, 2026
Easy navigation
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jam girl
Site Experience FeedbackOct 4, 2026
I love journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kayla
Site Experience FeedbackOct 4, 2026
Great experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
AT
Site Experience FeedbackOct 4, 2026
It was extremely easy to navigate and purchase time was super fast. Great coupons that made me purchase the product.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Pook
Site Experience FeedbackOct 4, 2026
Love♥️ ordering from journeys website!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Loops95
Site Experience FeedbackOct 4, 2026
Easy to navigate and accurate pictures of products. Always have sales and coupons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KayD
Post-Delivery FeedbackOct 4, 2026
The website is easy to use and navigate and has a wide variety of options. Ordering was super easy and I’m in love with my shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jan
Site Experience FeedbackOct 4, 2026
Easy and fast transaction and also good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Age
Site Experience FeedbackOct 4, 2026
Easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ella
Site Experience FeedbackOct 4, 2026
Journeys always has amazing deals.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gocho
Site Experience FeedbackOct 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MAX
Site Experience FeedbackOct 4, 2026
Easy and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meg
Site Experience FeedbackOct 4, 2026
Great shopping options and easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackOct 4, 2026
Love ordering from journeys this my go to store they always have what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tay
Site Experience FeedbackOct 4, 2026
Good experience. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackOct 4, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mina
Site Experience FeedbackOct 4, 2026
I have always had a easy time navigating the website and finding everything very easily. Works great everytime.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Granny
Site Experience FeedbackOct 4, 2026
I visited the store recently, your sales person was much help to all 3 of my grandsons. I have always visited the north star mall & san Marcus outlet. They are always friendly and helpful. Thank you.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jai
Site Experience FeedbackOct 4, 2026
Journeys is always my first choice to order my children's feet wear. Sizes are always available, plenty of choices in designs and colors. Always makes my shopping effortless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sanbubs
Site Experience FeedbackOct 4, 2026
In store I have always had a great experience, the staff is always friendly and open to questions and overall just seem to enjoy their jobs. Online shopping was very quick and easy will definitely do again especially with toddler shoe shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
theodore
Site Experience FeedbackOct 4, 2026
it was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nicoleg
Site Experience FeedbackOct 4, 2026
Found 2 awesome pairs of shoes at great prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nylon
Site Experience FeedbackOct 4, 2026
very easy and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linds
Site Experience FeedbackOct 4, 2026
My mother is getting married and the color of the bridesmaids dresses are emerald green. I looked on vans first and they didn’t have any in that color. I remember that I bought my pink ones from here and you guys had what I needed! It was easy to find and purchased so fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teresa
Site Experience FeedbackOct 4, 2026
Arrives in timely fashion, excellent condition and quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 4, 2026
amazing
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
steph
Site Experience FeedbackOct 4, 2026
my experience was great! It’s always easy to navigate where things are and the shoes always deliverer to me in amazing condition. I love journeys will continue to shop from it all the time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brown
Site Experience FeedbackOct 4, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Briana
Site Experience FeedbackOct 4, 2026
I had a great and easy experience with finding and purchasing this item
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 4, 2026
Website is easy to use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Nana Lisa
Site Experience FeedbackOct 4, 2026
Easy to maneuver thru website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9