Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,811 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,318
Nana
Site Experience FeedbackAug 18, 2026
Discount ok didn’t help much
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 18, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rachealrea
Site Experience FeedbackAug 18, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Diva
Site Experience FeedbackAug 18, 2026
Very easy to find what I needed & happy i was able to shop .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Jayonna
Site Experience FeedbackAug 18, 2026
I had very good experience, very affordable would recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
mary
Site Experience FeedbackAug 18, 2026
yes amazing experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
audsay
Site Experience FeedbackAug 18, 2026
easy to use, good coupon
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Desswasheree
Site Experience FeedbackAug 18, 2026
Everything wss good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ty
Site Experience FeedbackAug 18, 2026
The only issue noted was I didn’t know where to apply my discount (10%) at.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kmir
Site Experience FeedbackAug 18, 2026
My total was not that much I didn’t expect it!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dayz
Site Experience FeedbackAug 18, 2026
Easy to find what I need. Toddler size should be up to a 12 not 10.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
The Website was amazing ! It was easy to navigate and understand !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyd86
Site Experience FeedbackAug 18, 2026
Very quick and easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
MAs
Site Experience FeedbackAug 18, 2026
I liked the easy to use system yall had very organized and easy to look at all brands and find what I need and like even going in store is a good experience very friendly people and make it quick and nice to buy shoes
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Yoce
Site Experience FeedbackAug 18, 2026
Really easy and good to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rube
Site Experience FeedbackAug 18, 2026
One of the only places that had the item I was looking for in a specific size. Thank you so much.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lima
Site Experience FeedbackAug 18, 2026
My overall experience with the Journeys website was good. The website was easy to navigate, and I was able to browse through the products and find what I was looking for without much difficulty. I also liked the variety of shoes and styles available. One thing that could be improved is making the checkout and product information even more straightforward and user-friendly. Overall, it was a smooth and enjoyable shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
swindle queen
Site Experience FeedbackAug 18, 2026
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
davidgfc
Site Experience FeedbackAug 18, 2026
todo cool
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lex
Site Experience FeedbackAug 18, 2026
It was great! Very simple to navigate and found some great options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PamelaMomof3
Site Experience FeedbackAug 18, 2026
I liked that I could search by shoe size! Wh
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mico
Site Experience FeedbackAug 18, 2026
Good and amazingggg
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RaeLee
Site Experience FeedbackAug 18, 2026
Great finds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shell
Site Experience FeedbackAug 18, 2026
it was a great experience I got these for my daughter starting school
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Co Co
Site Experience FeedbackAug 18, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bigli
Site Experience FeedbackAug 18, 2026
It was really easy to use the search bar and I found everything with ease. I have nothing bad to say about the website. I enjoyed surfing it. I love the shipping fee. It’s very reasonable for members and I love the prices as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tylee
Site Experience FeedbackAug 18, 2026
Everything went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Belle
Site Experience FeedbackAug 18, 2026
Good experience. Thankful for Afterpay option since I have to budget a little this month. Not the biggest fan of having to sign up for an account in order to get free shipping. I feel like I already have too many accounts but might encourage me to shop with yall more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vane
Site Experience FeedbackAug 18, 2026
Website easy to find things, great pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meg
Site Experience FeedbackAug 18, 2026
A big deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Esme
Site Experience FeedbackAug 18, 2026
Vary easy and non time consuming
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dana
Site Experience FeedbackAug 18, 2026
Really liked how easy it was to navigate to what I want to purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
Confusing we sight I’m still not sure I really ordered my shoes
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
BurgerQueen
Site Experience FeedbackAug 18, 2026
My shopping experience was very good. Check out was smooth and easy and there was no surprise charges or fees. The product description were extremely simple and accurate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kika
Site Experience FeedbackAug 18, 2026
It was easy to use- found what I needed asap
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don 963
Site Experience FeedbackAug 18, 2026
I loved the overall experience. I cannot complain. Only issue was the fact that you did not have specific shoes i wanted, the adidas VL court 3.0 leopard print
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LHavoc
Site Experience FeedbackAug 18, 2026
Awesome and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mariemarie5
Site Experience FeedbackAug 18, 2026
They had exactly what I needed in stock today. The website was easy to navigate and checkout was smooth, found the product quickly and ordered it with no issues!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
It was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Ari
Site Experience FeedbackAug 18, 2026
It was really easy to make and place an order and I’m excited for it’s arrival.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Prin
Site Experience FeedbackAug 18, 2026
It was very easy to use and i was provided with a lot of helpful information to make it a smooth process.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
cap
Site Experience FeedbackAug 18, 2026
user friendly, lots of options
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
niyah
Site Experience FeedbackAug 18, 2026
very good 10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
Very Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sha
Site Experience FeedbackAug 18, 2026
Everything went smoothly...prices and discounts were great. No problems here
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
daqueen
Site Experience FeedbackAug 18, 2026
I was very pleased with my experience shopping online. Their website was easy to navigate and their check-out process was even easier! I will be purchasing again from Journey's!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dinogirl
Site Experience FeedbackAug 18, 2026
Easy to find products. Signed up for the rewards and received a $5 off coupon and free shipping.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lexx
Site Experience FeedbackAug 18, 2026
Great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex Modesto
Site Experience FeedbackAug 18, 2026
Overall I enjoyed my experience. Navigating was easy and it was quick to find the shoes i was looking for and my size. I’d say i spent only about less than 10 minutes through the whole experience which I think was pretty quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kev
Site Experience FeedbackAug 18, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9