Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,512 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 6% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 180,420
Bree
Site Experience FeedbackOct 21, 2026
Very easy to find what I wanted and bought it. I love that it has cashapp afterpay as an payment option!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Vicky
Site Experience FeedbackOct 21, 2026
Very easy to use and i loved the discount that was applied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hg
Site Experience FeedbackOct 21, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fatis
Site Experience FeedbackOct 21, 2026
I love that journeys always has the shoes im looking for. They always have them in stock so journeys is always the first place i go to when i want to purchase any kind of shoe! :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C0826S
Site Experience FeedbackOct 21, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carly
Site Experience FeedbackOct 21, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 21, 2026
it was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cici
Site Experience FeedbackOct 21, 2026
Very easy and love the different playing options
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Jossss 0715
Site Experience FeedbackOct 21, 2026
I love buy in journey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brook
Site Experience FeedbackOct 21, 2026
It was very easy and resourceful.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Christian the big dawg
Site Experience FeedbackOct 21, 2026
It was great. Easy. Had what I wanted and I was able to save a little money with their rewards program.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kai
Site Experience FeedbackOct 21, 2026
Very easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nat
Site Experience FeedbackOct 21, 2026
The website was super easy to navigate, and finding the items I wanted was fast. Checkout was smooth, and I really appreciate how clear the product descriptions and images were!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fallgirl
Site Experience FeedbackOct 21, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cathey
Site Experience FeedbackOct 21, 2026
quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandy
Site Experience FeedbackOct 21, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
milz
Site Experience FeedbackOct 21, 2026
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Polly
Site Experience FeedbackOct 21, 2026
super amazing experience totally planning on purchasing more items in the future
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flaccs
Site Experience FeedbackOct 21, 2026
good deals good shoes..ready for my package!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big mama
Site Experience FeedbackOct 21, 2026
No regrets Journey will always be my favorite go to for shoes. No matter the occasion you will be wearing style and fashion
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shantishop
Site Experience FeedbackOct 21, 2026
Literally checked out in less than 2 mins, being able to pick up my shoes in store tomorrow. More than convenient!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
please improve pay pal
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
hailey
Site Experience FeedbackOct 21, 2026
my experience was good i found everything i needed quickly and it was easy to do!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will
Site Experience FeedbackOct 21, 2026
went very well. very easy, very painless and will use again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mz A_Estra
Site Experience FeedbackOct 21, 2026
I had no issues what so ever. Just wish there were more discount’s. Everything is expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackOct 21, 2026
I love how trendy the shoes are @ Journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EG
Site Experience FeedbackOct 21, 2026
easy to use and streamlined
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
Great and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guera
Site Experience FeedbackOct 21, 2026
Very fast and convenient ,and discount specials
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
Overall process was quick fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Pomm
Site Experience FeedbackOct 21, 2026
Easy to access
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Connie
Site Experience FeedbackOct 21, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neicey
Site Experience FeedbackOct 21, 2026
Hello, my journey into Journeys world of eccentricity was a blast. If I had to leave the site it was very easy to get right back to where I left off and Thant truly means a lot when your doing a million different things. Thank you❤️👌😘
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kane
Site Experience FeedbackOct 21, 2026
caskane3223@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rachel
Site Experience FeedbackOct 21, 2026
I appreciate the $10 discount. :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Connie
Site Experience FeedbackOct 21, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
Easy process
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ingrid Whitewood
Site Experience FeedbackOct 21, 2026
I like that it was easy to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katiee97
Site Experience FeedbackOct 21, 2026
Great interaction and best price
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Rai
Site Experience FeedbackOct 21, 2026
overall satisfying expierence
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mary
Site Experience FeedbackOct 21, 2026
i've always got stuff from journeys since i was a little girl like shoes and the prices were always good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 21, 2026
Shopping experience was smooth and convenient to have item available for pickup in case there’s any issues with fit and sizing etc. Would just like more coupon offers in general for this store!
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Misha
Site Experience FeedbackOct 21, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Han
Site Experience FeedbackOct 21, 2026
It was quick and easy. No substantial complaints
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
kass
Site Experience FeedbackOct 21, 2026
very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
liv
Site Experience FeedbackOct 21, 2026
It was a super easy and quick experience with no hassle!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seidi
Site Experience FeedbackOct 21, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ghanbgeikkosbhsujgsu33333!!!!!877777
Site Experience FeedbackOct 21, 2026
The website is very easy to manage and get around. I do wish that the clearance items were all allowed for shipping. Instead of just in store. Over all one of my favorite places to get my shoes😊
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackOct 21, 2026
Love that the free shipping applies to Alaska, thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mickey
Site Experience FeedbackOct 21, 2026
Great choices
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A