Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,726 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,881
B.honeyyy
Site Experience FeedbackAug 13, 2026
10/10 experience. It was quick and easy also had all the shoes I was looking for in my size. Definitely will be back and continue shopping at journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
alica
Site Experience FeedbackAug 13, 2026
it was good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
thanks
Site Experience FeedbackAug 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ziz
Site Experience FeedbackAug 13, 2026
Was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caya 100
Site Experience FeedbackAug 13, 2026
The website is awesome and I love the products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Opp
Site Experience FeedbackAug 13, 2026
It was so great and easy to use website for my purchase ! The store had all the shoes I wanted so I will be back !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kye
Site Experience FeedbackAug 13, 2026
Such an amazing experience, I’m glad I was able to get the backpack I’ve been wanting for school at a discounted rate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
It was easy and straightforward
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Maria
Site Experience FeedbackAug 13, 2026
Website experience was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shark408
Site Experience FeedbackAug 13, 2026
So it was an easy checkout I was able to find my product right away. The only thing I didn’t like was that they did not have it in stock near my area so I have to wait 3 to 5So it was a easy checkout I was able to find my product right away. The only thing I didn’t like was that they did not have it in stock near my area so I have to wait 3 to 5 business days for it.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Amamda
Site Experience FeedbackAug 13, 2026
It was easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JayGirl049
Site Experience FeedbackAug 13, 2026
I looooooove the shoes on Journeys, I always do back to school shopping here. Purchase every year & I’ve never had an issue with my order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackAug 13, 2026
It was super easy I’m glad there were promo codes and much more affordable then going on Amazon!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tk
Site Experience FeedbackAug 13, 2026
Great service!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
DanielaAr
Site Experience FeedbackAug 13, 2026
I like to much the app I can pay all
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chicken banana
Site Experience FeedbackAug 13, 2026
Overall great experience, I love how it gives an estimated total before even checking out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammy
Site Experience FeedbackAug 13, 2026
Made it simple to choose my order and ship it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy Lou lou
Site Experience FeedbackAug 13, 2026
Everything went very smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chloe
Site Experience FeedbackAug 13, 2026
I wish the ship to store for pickup or order online and pick up in store had more options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cane
Site Experience FeedbackAug 13, 2026
I was able to check out very quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
It was over all a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Greatest
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Victor J
Site Experience FeedbackAug 13, 2026
The service was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Happy
Site Experience FeedbackAug 13, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olga
Site Experience FeedbackAug 13, 2026
I love shopping at journeys!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bubba
Site Experience FeedbackAug 13, 2026
It was quick and easy. I appreciate that.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
none
Site Experience FeedbackAug 13, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Smooth
Site Experience FeedbackAug 13, 2026
My daughter specifically said journeys lol
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 13, 2026
It's good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leanne
Site Experience FeedbackAug 13, 2026
Na
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
NONe
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Erikra
Site Experience FeedbackAug 13, 2026
Good fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kait
Site Experience FeedbackAug 13, 2026
it was very quick shopping i love the shoes i got i instantly bought them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ur mum
Site Experience FeedbackAug 13, 2026
good easy to navigate online shopping! quick and easy check out also! made back to school shopping simple
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
bbynyssa
Site Experience FeedbackAug 13, 2026
very easy to use and very easy to access my account and use coupons or promos if offered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
V
Site Experience FeedbackAug 13, 2026
I will definitely order again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peach
Site Experience FeedbackAug 13, 2026
Easy to shop and pick up in store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana
Site Experience FeedbackAug 13, 2026
The experience is great, very good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jessie
Site Experience FeedbackAug 13, 2026
It was quick and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tams
Site Experience FeedbackAug 13, 2026
It was very smooth.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 13, 2026
Website was relatively easy to navigate through. It was nice not having to pay for shipping cost.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackAug 13, 2026
I had no bad experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lalys
Site Experience FeedbackAug 13, 2026
Amazing experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bronco
Site Experience FeedbackAug 13, 2026
The prices were very reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AK
Site Experience FeedbackAug 13, 2026
Shipping should be free for orders over a certain amount!
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Euvin Fam
Site Experience FeedbackAug 13, 2026
Great prices, thanks for everything you do guys. Awesome shoes for my kid, he’s going to middle school and hes gonna be so happy with the shoes I’ve been purchased. Thanks again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shay
Site Experience FeedbackAug 13, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tink
Site Experience FeedbackAug 13, 2026
It was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SL
Site Experience FeedbackAug 13, 2026
It was fine. No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10