Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,527 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 89% |
 Neutral | 7% | 6% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 180,299
Online Shopper
Site Experience FeedbackOct 23, 2026
Fast, easy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Cookie
Site Experience FeedbackOct 23, 2026
Yy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marco
Site Experience FeedbackOct 23, 2026
My experience with Journeys was A1 I’m definitely rocking with them 4sure!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don fuddy budy jones
Site Experience FeedbackOct 23, 2026
I love shoes
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Shun
Site Experience FeedbackOct 23, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toto
Site Experience FeedbackOct 23, 2026
N/a
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Coco
Site Experience FeedbackOct 23, 2026
Great
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Lizahdz
Site Experience FeedbackOct 23, 2026
I love journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kay J
Site Experience FeedbackOct 23, 2026
Pretty good, good deal too
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Yuhoo
Site Experience FeedbackOct 23, 2026
It was very easy to use and had no trouble finding what I needed to get
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Papo
Site Experience FeedbackOct 23, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ozzy
Site Experience FeedbackOct 23, 2026
it waz good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jerryb
Site Experience FeedbackOct 23, 2026
very good excellent and swift
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Q
Site Experience FeedbackOct 23, 2026
Pretty good super easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
keke
Site Experience FeedbackOct 23, 2026
I’ve had no issues ever with journeys i will continue to shop here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Otter
Site Experience FeedbackOct 23, 2026
Great and easy to get the coupon applied to check out. Love using Apple pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Law
Site Experience FeedbackOct 23, 2026
great experince found everything i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 23, 2026
It was a good experience I enjoy the selection journeys has
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mollyworld
Site Experience FeedbackOct 23, 2026
It wouldn’t let me take the 10.00 off
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Brii
Site Experience FeedbackOct 23, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niyah
Site Experience FeedbackOct 23, 2026
My payment wouldn’t process twice with Apple Pay so that was a bit bizarre. Also, my “$10 off $75” promo didn’t work which was another source of irritation. But, other than those hiccups, the shopping experience was pleasant & I’m excited for my shoes to arrive.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackOct 23, 2026
jflores8604@gmail.com
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 23, 2026
Ok
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
S
Site Experience FeedbackOct 23, 2026
It’s okay
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
V
Site Experience FeedbackOct 23, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emi
Site Experience FeedbackOct 23, 2026
It was really easy to find everything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lars
Site Experience FeedbackOct 23, 2026
I had a great experience, and I found exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xtina
Site Experience FeedbackOct 23, 2026
Placing my order was so easy and I'm very satisfied overall with this order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kim
Site Experience FeedbackOct 23, 2026
pretty easyy, advice id say it so make an app bc jeez louis having ti sign in everytime is lowk a pain in the buttock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ericaelyce
Site Experience FeedbackOct 23, 2026
Love the styles !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great selection
Site Experience FeedbackOct 23, 2026
I love that journeys had a unique selection on sneakers
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
J
Site Experience FeedbackOct 23, 2026
Using the catalog and browsing were all very easy and had a wide range of options, I’m very happy with my choice to shop with Journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skilla
Site Experience FeedbackOct 23, 2026
super easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 23, 2026
ambermoreno001@yahoo.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ameliajoy98
Site Experience FeedbackOct 23, 2026
I enjoyed the whole website and I have no complaints.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 23, 2026
Easy shopping I was looking for this shoe and I was strolling and the pair I saw was green but I looked different color options, and bam I saw the gray awesome experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 23, 2026
Great service thank you
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Excellent Purchase Experience
Site Experience FeedbackOct 23, 2026
Pretty easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KDiva
Site Experience FeedbackOct 23, 2026
Good nothing bad about my experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackOct 23, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vee
Site Experience FeedbackOct 23, 2026
Website sizing was default. Size chart was not great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
May
Site Experience FeedbackOct 23, 2026
Great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JassXO
Site Experience FeedbackOct 23, 2026
Great and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carebaer
Site Experience FeedbackOct 23, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trenton
Site Experience FeedbackOct 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lur
Site Experience FeedbackOct 23, 2026
everything went great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackOct 23, 2026
It was good. Wish there was the shoes I wanted for delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 23, 2026
Good no issues easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackOct 23, 2026
Whole experience was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10