Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,533 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 89% |
 Neutral | 7% | 6% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 180,136
Ethan
Site Experience FeedbackOct 24, 2026
Easy and great overall experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aria
Site Experience FeedbackOct 24, 2026
It was really good and easy to see what I wanted and to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sa
Site Experience FeedbackOct 24, 2026
I liked how easy it was to find what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
It is easy to order what you want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
isa
Site Experience FeedbackOct 24, 2026
super easy website to shop at
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The best!!.
Site Experience FeedbackOct 24, 2026
very nice people handle with care they take good care of what they doing. i really apprecite how you guys always take care of the stuff i buy!!!.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
it was very easy finding what i was looking for and a smooth checkout process.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Aa
Site Experience FeedbackOct 24, 2026
checkout experience was smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
m
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
way
Site Experience FeedbackOct 24, 2026
goid
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J carr
Site Experience FeedbackOct 24, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy peasy smooth
Site Experience FeedbackOct 24, 2026
easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
doralove669@gmail.com
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Abel
Site Experience FeedbackOct 24, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
It’s was alright
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sheeshh773
Site Experience FeedbackOct 24, 2026
good sale prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gi
Site Experience FeedbackOct 24, 2026
Quick and easy shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
x0ckay
Site Experience FeedbackOct 24, 2026
It was easy to navigate & had a lot of options.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Nikki
Site Experience FeedbackOct 24, 2026
Always good no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Standard Customer
Site Experience FeedbackOct 24, 2026
This interaction was just like any other online shopping interaction. I selected the item I wanted then checked out and made the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saucepan
Site Experience FeedbackOct 24, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Shay
Site Experience FeedbackOct 24, 2026
Very easy to use I was able to find and pay for my purchase in under 10 min.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiff
Site Experience FeedbackOct 24, 2026
Very easy to order and at a great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bre
Site Experience FeedbackOct 24, 2026
I absolutely loved the shoes they have to offer! Easy to check out, and I had a great experience! Will definitely be buying again
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Shoefanatic
Site Experience FeedbackOct 24, 2026
Love Journeys! Starting to shop here more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Solar Moon
Site Experience FeedbackOct 24, 2026
Easy to use. No problems.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ana
Site Experience FeedbackOct 24, 2026
Good and free shipping is good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 24, 2026
Thanks
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
AJ
Site Experience FeedbackOct 24, 2026
the experience was great wish there were mire promo codes to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackOct 24, 2026
Awesome service all the time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kristen
Site Experience FeedbackOct 24, 2026
Lot of options and good deals!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
SES
Site Experience FeedbackOct 24, 2026
Website was easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mimi J
Site Experience FeedbackOct 24, 2026
I went shopping in the store today and found the item I wanted however it was not in my size so I came home and placed the order online. Happy customer!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Emoney
Site Experience FeedbackOct 24, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goldie
Site Experience FeedbackOct 24, 2026
Getting to my cart was challenging I had to place something that I didn't want to even get to my cart. Other than that It was cool
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tami
Site Experience FeedbackOct 24, 2026
Simple fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anakin Skywalker
Site Experience FeedbackOct 24, 2026
Overall, great and efficient experience.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
LucGax98
Site Experience FeedbackOct 24, 2026
The online order process was pretty simple. It was easy to maneuver. I personally like how many options and how helpful sometimes the website can be. I will definitely be buying online more often.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Jose
Site Experience FeedbackOct 24, 2026
very quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stef Correa
Site Experience FeedbackOct 24, 2026
I like this page, cute and affordable items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yayis
Site Experience FeedbackOct 24, 2026
it was quick and simple to order what i needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Todd
Site Experience FeedbackOct 24, 2026
Always have what I am looking for. And coupons are always great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Candyland
Site Experience FeedbackOct 24, 2026
Checkout was well and simple
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dj
Site Experience FeedbackOct 24, 2026
Super fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy
Site Experience FeedbackOct 24, 2026
Easy site to use, product came up right away
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Candy
Site Experience FeedbackOct 24, 2026
great will be shopping again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shell sheezy
Site Experience FeedbackOct 24, 2026
Goddess easy to find items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
koko
Site Experience FeedbackOct 24, 2026
Loved the website
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Star
Site Experience FeedbackOct 24, 2026
very easy to purchase and glad i have a location nearby to pick up my order!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A