Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,733 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,993
Rosa
Site Experience FeedbackAug 14, 2026
Great experience easy and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Converse
Site Experience FeedbackAug 14, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jasz
Site Experience FeedbackAug 14, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pz
Site Experience FeedbackAug 14, 2026
Very good straight to the point
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
mmm
Site Experience FeedbackAug 14, 2026
Always have a great experience with journeys love shopping for my shoes here! Always have what I want in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jules
Site Experience FeedbackAug 14, 2026
Very easy to use. Good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Keet
Site Experience FeedbackAug 14, 2026
My teenager daughter loves to shop here and I do too, because it's prices is so reasonable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sun
Site Experience FeedbackAug 14, 2026
My experience on the website was great. Very easy to navigate and find everything i needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chefnichole
Site Experience FeedbackAug 14, 2026
Easy to use
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Tina
Site Experience FeedbackAug 14, 2026
I love shopping at journeys for my grandbabies and I will continue prices are amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blaque Rose’
Site Experience FeedbackAug 14, 2026
The races were not added to the original cart then price changed upon checking out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kayla
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley grace
Site Experience FeedbackAug 14, 2026
very easy to navigate and also had multiple good pictures of the products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Coke
Site Experience FeedbackAug 14, 2026
Great interaction pricing was reasonable, sales are on point was easy for the check out process and seems to have fast shipping thank you journeys
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
N/a
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cool guy
Site Experience FeedbackAug 14, 2026
I had a very good experience, will be shopping again
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chyea
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
okay
Site Experience FeedbackAug 14, 2026
it was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Erwyn
Site Experience FeedbackAug 14, 2026
It was easy to navigate and find what I was looking for.
- Overall Rating: 8
- Would Shop Here Again: 4
- Likelihood To Recommend: 9
Mrs. Hughes
Site Experience FeedbackAug 14, 2026
I didn’t find complete information on the product. I saw no reviews directly from the site. I didn’t see any delivery time or type of options. I’m traveling in a few days and I don’t know if it’s coming on time, PRIOR to purchase, etc.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Mimi
Site Experience FeedbackAug 14, 2026
Everything was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nhyeiko
Site Experience FeedbackAug 14, 2026
it was fast, easy, and simple
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
J.J.
Site Experience FeedbackAug 14, 2026
Shopped in store at Bozeman MT. They didn’t have my size so I ordered online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sparbe
Site Experience FeedbackAug 14, 2026
Easy very understandable
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Madz
Site Experience FeedbackAug 14, 2026
No comments everything was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yungeast
Site Experience FeedbackAug 14, 2026
Love the site and easy to maintain
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel
Site Experience FeedbackAug 14, 2026
Love shopping at journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tung tung
Site Experience FeedbackAug 14, 2026
its good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
monique
Site Experience FeedbackAug 14, 2026
smooth experience hope my shoes come before the 26 lol
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Ro
Site Experience FeedbackAug 14, 2026
It was quick and easy to navigate! Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Very good and fast checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackAug 14, 2026
It was easy to find things
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fun
Site Experience FeedbackAug 14, 2026
It was goodo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jc
Site Experience FeedbackAug 14, 2026
It was a fast experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
PeggyBundy
Site Experience FeedbackAug 14, 2026
Had to settle for a color that I didn’t want because there were no red shoes in the size I needed
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Emilio
Site Experience FeedbackAug 14, 2026
Excelente
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackAug 14, 2026
It was ok overall
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Converse
Site Experience FeedbackAug 14, 2026
Shopped in-store and size was not available. My daughter came home sad. I got online and quickly placed the order and she will get her shoes in 3 days. I was a hero.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lannia
Site Experience FeedbackAug 14, 2026
Experiment was great and I got a promo code which was nice so and no hard times getting through my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Davo
Site Experience FeedbackAug 14, 2026
It’s was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ki
Site Experience FeedbackAug 14, 2026
Im reordering shoes because my daughters shoes got cancelled
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 7
Christhesmith
Site Experience FeedbackAug 14, 2026
Fantastic atmosphere
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
l
Site Experience FeedbackAug 14, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Khloe
Site Experience FeedbackAug 14, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SO
Site Experience FeedbackAug 14, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coupon hound
Site Experience FeedbackAug 14, 2026
Need more discount codes
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Rio
Site Experience FeedbackAug 14, 2026
The experience was good . I like how easy it was to order and delivery was on time .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackAug 14, 2026
Friendly and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Post-Delivery FeedbackAug 14, 2026
My son loved the new boot definitely repurchased item in the future
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A