Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,486 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 6% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,142
Big Meek
Site Experience FeedbackAug 1, 2026
Jouneys has been a staple in my home for years and will continue to be so fast and easy too use thanks again Journeys for making back to school sucha breeze
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dani
Site Experience FeedbackAug 1, 2026
It was great! Simple and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackAug 1, 2026
Good sales!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess Palmer
Site Experience FeedbackAug 1, 2026
Ease of ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BigH
Site Experience FeedbackAug 1, 2026
Awesome overall service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mr. fluffy
Site Experience FeedbackAug 1, 2026
Fun. Got some cute shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Do not know yet just order
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Matchalover
Site Experience FeedbackAug 1, 2026
it went really good and was simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackAug 1, 2026
good everything was easy to find
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Blueberry
Site Experience FeedbackAug 1, 2026
No issues
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Joe
Site Experience FeedbackAug 1, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anya
Site Experience FeedbackAug 1, 2026
I had a good experience. I plan on ordering more shoes for back to school. The site offers good discounts and pricing.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
Anonymous shopper
Site Experience FeedbackAug 1, 2026
Pleasant experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sammielynn97
Site Experience FeedbackAug 1, 2026
Journeys always brightens up my shoe closet with quality, long lasting, affordable shoes that keep me feeling refreshed and fashionable. The website is easy to use and my transactions were flawless.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jiggy
Site Experience FeedbackAug 1, 2026
I really like ordering from Journeys, from my personal experience they usually have the size I need. Along with having many sales more often than not, and easy to get $10 off!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vania
Site Experience FeedbackAug 1, 2026
Mid
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Maddie
Site Experience FeedbackAug 1, 2026
I don’t have any issues. I like the wide variety.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shy
Site Experience FeedbackAug 1, 2026
It was very easy to navigate through.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Lizzy B
Site Experience FeedbackAug 1, 2026
Very pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marve
Site Experience FeedbackAug 1, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nah
Site Experience FeedbackAug 1, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Happy Father!
Site Experience FeedbackAug 1, 2026
I ordered shoes for my daughter and It was easier than expected! I really appreciateed getting $10 off and free shipping off my first order. She found exactly what she wanted at a reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
I wasn't offered a different shipping option should as expedited shipping. Which would've been great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Willyann2
Site Experience FeedbackAug 1, 2026
Journeys orders have always been good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabby
Site Experience FeedbackAug 1, 2026
Everything about the website was an easy process and smooth checkout with no problems.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ire
Site Experience FeedbackAug 1, 2026
It was amazing easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KFinn
Site Experience FeedbackAug 1, 2026
Love Journey’s. It was the only store that had the Uggs my daughter wanted last year. Selection and sales are appreciated. Survey results would have been all 10’s if there was the option to pay with ApplePay or PayPal since I have those on my phone
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Daisey
Site Experience FeedbackAug 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackAug 1, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrosas
Site Experience FeedbackAug 1, 2026
I love the variety they have at journeys when it comes to converse shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AJ
Site Experience FeedbackAug 1, 2026
Everything went fine with the online ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
N/a
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dawn
Site Experience FeedbackAug 1, 2026
It was very easy to complete my purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Toots
Site Experience FeedbackAug 1, 2026
Satisfied with purchase
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Had no issues everything was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queen
Site Experience FeedbackAug 1, 2026
Great and easy on finding the ideas I was looking for I love journeys 🫶🏽
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nickole
Site Experience FeedbackAug 1, 2026
Good, quick and easy. Found the right sizes and plenty of colors for my desired shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meryah
Site Experience FeedbackAug 1, 2026
Seeing that I wanted a croc back pack it was super easy to look up and even easier to pay for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dee
Site Experience FeedbackAug 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi jolley
Site Experience FeedbackAug 1, 2026
Good love your birkenstocks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JC
Site Experience FeedbackAug 1, 2026
Easy transaction
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Alyse
Site Experience FeedbackAug 1, 2026
Always easy to order
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Art
Site Experience FeedbackAug 1, 2026
Good experience with the page and purchase
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Trice
Site Experience FeedbackAug 1, 2026
It was a great purchase
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jacob
Site Experience FeedbackAug 1, 2026
It was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackAug 1, 2026
My overall interaction with the website today was smooth and easy to navigate.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Carla
Site Experience FeedbackAug 1, 2026
The site was easy to navigate. There were nice variety of things to choose from. I am likely to purchase from them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CA
Site Experience FeedbackAug 1, 2026
Easy to use. Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gen
Site Experience FeedbackAug 1, 2026
really easy to navigate and straight forward.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dira
Site Experience FeedbackAug 1, 2026
Very easy and smooth checkout
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A