Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,458 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 89% |
 Neutral | 7% | 6% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,016
Tuyen dang
Site Experience FeedbackJul 29, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Vane
Site Experience FeedbackJul 29, 2026
It was great very easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cindy
Site Experience FeedbackJul 29, 2026
My overall experience with the website today was very positive. The website was easy to navigate, and I was able to quickly find the items I was looking for. The checkout process was simple and straightforward, and I had no issues placing my order. Everything felt organized and user friendly, making my shopping experience quick and enjoyable.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lexi
Site Experience FeedbackJul 29, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
This was my first time shopping this store online. I really appreciate the convenience and ease of it. Will definitely be shopping more!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LittleLove
Site Experience FeedbackJul 29, 2026
I had a good experience
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Queen
Site Experience FeedbackJul 29, 2026
It was very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
714Rob
Site Experience FeedbackJul 29, 2026
Everything is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lakeisha
Site Experience FeedbackJul 29, 2026
Good quality shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJul 29, 2026
Easy to find items with the description.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jansport Girl
Site Experience FeedbackJul 29, 2026
Great easy ordering experience. Free shipping and fast delivery. Price was extremely reasonable and cheaper than anywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nggm
Site Experience FeedbackJul 29, 2026
I really like shop here! And the model of the shoe that I’m looking for! It’s only here!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ky
Site Experience FeedbackJul 29, 2026
very good experience everytime i love journeys been buying from here since i was 10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mari Still
Site Experience FeedbackJul 29, 2026
It was good wish applepay was available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daisy
Site Experience FeedbackJul 29, 2026
Really easy to order and browse through the site
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PiplupKing
Site Experience FeedbackJul 29, 2026
Very good. Item was previously out of stock, but it went back in stock and immediately made the decision to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy
Site Experience FeedbackJul 29, 2026
It was very fast and easy to navigate through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ms. J
Site Experience FeedbackJul 29, 2026
Everything was fast and easy….
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cj
Site Experience FeedbackJul 29, 2026
Very good price for a birthday gift giving to my spouse.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isa
Site Experience FeedbackJul 29, 2026
Very good not confusing at all easy to manuver through the website!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mainstream products
Post-Delivery FeedbackJul 29, 2026
Journeys has great hot selections and they’re usually at a good price too, as they usually have some sort of deal or promotion! I usually shop here for mainstream shoes since they’re the same but more convenient and affordable here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Pebbles
Site Experience FeedbackJul 29, 2026
Love shopping online it makes it easier
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex 1996
Site Experience FeedbackJul 29, 2026
Alright
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
sab
Site Experience FeedbackJul 29, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
j
Site Experience FeedbackJul 29, 2026
great and easy to place order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammie
Site Experience FeedbackJul 29, 2026
My overall interaction with the website today was very smooth and simple!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jay
Site Experience FeedbackJul 29, 2026
it was amazing!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nique
Site Experience FeedbackJul 29, 2026
Great website. I was able to find what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
No problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackJul 29, 2026
N/a
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Ashlee
Site Experience FeedbackJul 29, 2026
It was smooth
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mimi
Site Experience FeedbackJul 29, 2026
I really enjoyed how easy website is to navigate
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Back to school shopping
Site Experience FeedbackJul 29, 2026
Great set up and easy to sort through. Only thing I didn’t like is most of the good sales were pick up only and no stores near me had them.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 29, 2026
Great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lizette
Site Experience FeedbackJul 29, 2026
Great experience, easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Urmum
Site Experience FeedbackJul 29, 2026
Easy and fast
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Lily
Site Experience FeedbackJul 29, 2026
Super easy to shop online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendy
Site Experience FeedbackJul 29, 2026
I liked buying online and receiving a discount
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shay
Site Experience FeedbackJul 29, 2026
Very easy to use. Would definitely shop again
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackJul 29, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
AbiG
Site Experience FeedbackJul 29, 2026
It was perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bee
Site Experience FeedbackJul 29, 2026
The website can be laggy at times but overall it’s really good!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rin
Site Experience FeedbackJul 29, 2026
the website was easy and understandable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
amya
Site Experience FeedbackJul 29, 2026
It’s an good experience with journeys everytime, i love how quick my purchase gets to my home and how easy to checkout process is.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Positive
Site Experience FeedbackJul 29, 2026
The website was very easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bryanna
Site Experience FeedbackJul 29, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10