Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,434 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 89% |
 Neutral | 7% | 7% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,914
Online Shopper
Site Experience FeedbackJul 28, 2026
No
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mary
Site Experience FeedbackJul 28, 2026
Great and easy experience.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Miac
Site Experience FeedbackJul 28, 2026
It was very good I just hate how taxes are expensive. This is a gift to myself for graduating so I am not to mad.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
brazil
Site Experience FeedbackJul 28, 2026
good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lani
Site Experience FeedbackJul 28, 2026
Whether it’s in store or online I always find everything so easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackJul 28, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
nai
Site Experience FeedbackJul 28, 2026
I had a great interaction with the website. Very easy to add discount codes and not an overpriced delivery fee!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
It was a very easy navigation.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Genie
Site Experience FeedbackJul 28, 2026
Very easy to purchase liked all the options it gave for everything like shipping, paying, and pick ups
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
FERSAN
Site Experience FeedbackJul 28, 2026
It was very easy to order and it was very helpful that the screen wasn't filled with pop ups.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anu
Site Experience FeedbackJul 28, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neon kitchen
Site Experience FeedbackJul 28, 2026
Overall it was pretty easy, I used a code so that brought the price down by 10$. The original price being around 90, despite the free shipping, it still ended up costing me 86$. Which I’m assuming is due to taxes…? Whatever the case, the overall experience to purchase was easy.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
mina
Site Experience FeedbackJul 28, 2026
Very easy to use and simple to find what i need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annahi Silva
Site Experience FeedbackJul 28, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Leah
Site Experience FeedbackJul 28, 2026
Everything was easy to find and the transaction was a smooth process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stephanie
Site Experience FeedbackJul 28, 2026
I liked the experience was easy many different choices to pick from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
noria
Site Experience FeedbackJul 28, 2026
i’ve experienced worse it was so easy for me to find why i need pay and move on with my day so thank u jouneys
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Yuli
Site Experience FeedbackJul 28, 2026
A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GlamourGirl
Site Experience FeedbackJul 28, 2026
Quick, easy and efficient! Love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackJul 28, 2026
I absolutely love this website! Very easy to use and the shoes are very affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MCMarjo
Site Experience FeedbackJul 28, 2026
I was very surprised to see hunter boots at journeys
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Smurfette
Site Experience FeedbackJul 28, 2026
Great exchange!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zay
Site Experience FeedbackJul 28, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nyla
Site Experience FeedbackJul 28, 2026
I just didn’t like the way I had to keep logging back in if I left the website other than that every thing is good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nina
Site Experience FeedbackJul 28, 2026
The website was a little laggy but other then that good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IllyOctane
Site Experience FeedbackJul 28, 2026
Site was easy to navigate and fun to look through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meg
Site Experience FeedbackJul 28, 2026
It was easy and great. My shoes were on sale too! Score! So happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jmadden
Site Experience FeedbackJul 28, 2026
Googled the shoe clicked on the show picked size added to cart then used Apple Pay. It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PH
Site Experience FeedbackJul 28, 2026
Easy to navigate. I'd like to see more discount codes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ava
Site Experience FeedbackJul 28, 2026
Very good and found what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mari
Site Experience FeedbackJul 28, 2026
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
G
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rey
Site Experience FeedbackJul 28, 2026
Was so great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niya
Site Experience FeedbackJul 28, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monse
Site Experience FeedbackJul 28, 2026
Very good easy too navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lalito13
Site Experience FeedbackJul 28, 2026
It was real easy to find the items i was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
April
Site Experience FeedbackJul 28, 2026
Very easy to use. No problems!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zoe
Site Experience FeedbackJul 28, 2026
It was a good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 28, 2026
pretty good
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Kay
Site Experience FeedbackJul 28, 2026
Very good experience with purchasing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Uvmander
Site Experience FeedbackJul 28, 2026
Always complete satisfaction dealing with Journeys whether I store or online they are so helpful with clear labels and product details.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fafa
Site Experience FeedbackJul 28, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cece
Site Experience FeedbackJul 28, 2026
Not bad this is my first purchase off this website so by far not bad the price is good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJul 28, 2026
It was easy and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
journey vans
Site Experience FeedbackJul 28, 2026
na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
It was well. Saw more items I may pur have in the future.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
hont
Site Experience FeedbackJul 28, 2026
great experience
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Harm
Site Experience FeedbackJul 28, 2026
The website has great prices, and also gives amazing deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10