Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,282 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,938
Les11
Site Experience FeedbackJul 18, 2026
It was a great experience just sucks that not all shoes can be shipped to home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
sooo gooddd!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moccalocca
Site Experience FeedbackJul 18, 2026
I used this website to buy a specific pair of shoes. I bought another pair to be able to use the 10$ off deal plus free shipping deal. Unfortunately i couldn’t find much in the price range I needed. Still ended up buying two cute shoes and saving 18$!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
zoey
Site Experience FeedbackJul 18, 2026
pretty good interaction
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Tati
Site Experience FeedbackJul 18, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ManiB
Site Experience FeedbackJul 18, 2026
My purchase was really easy to make. I already had what wanted to buy in my cart and it was straight forward from there.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackJul 18, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ToMiah
Site Experience FeedbackJul 18, 2026
Great easy process. Love the $10 off coupon for creating an account. Overall good experience, thank you!
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Puneet
Site Experience FeedbackJul 18, 2026
It was pretty easy and quick to order. Prices are reasonable and Coupon actually worked.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jolyn
Site Experience FeedbackJul 18, 2026
My granddaughter wanted 90’s shoes and she found some on your site, so I was happy to order them for her.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
:)
Site Experience FeedbackJul 18, 2026
very easy and fast checkout with free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frandy
Site Experience FeedbackJul 18, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mely
Site Experience FeedbackJul 18, 2026
I love their shoes sooo mcuh
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJul 18, 2026
They had exactly what I was looking for when the the original company of the shoe was actually sold out! Very happy with my experience. Thank you!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
My online order was good, I’m not too crazy about the prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Proud grandmother
Site Experience FeedbackJul 18, 2026
User-friendly and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meeeeee
Site Experience FeedbackJul 18, 2026
Hard time finding things
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reyes h
Site Experience FeedbackJul 18, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackJul 18, 2026
Shipping should be free and direct?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julia
Site Experience FeedbackJul 18, 2026
Overall, my experience with the website was very easy and straightforward. The survey was simple to complete and the questions were easy to understand. However, the page felt a little overwhelming because of the amount of text and the extra offers at the end. Overall, I had a good experience and was able to complete everything without any major issues.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ty
Site Experience FeedbackJul 18, 2026
Love the layout and how easy it was to use to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nomad
Site Experience FeedbackJul 18, 2026
Survey is too long
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
JayJay
Site Experience FeedbackJul 18, 2026
First time shopping online and so far it was a good experience. I love how the shipping was free even though I got an item on clearance.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
isabel
Site Experience FeedbackJul 18, 2026
customer service is great!!! can’t wait for my shoes to arrive , everyone’s super nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SLoaf
Site Experience FeedbackJul 18, 2026
Searching and purchasing were very smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
Great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rachel
Site Experience FeedbackJul 18, 2026
The website was easy to use and I got a discount code for signing up for texts which is nice I guess.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 18, 2026
It’s ok can’t find my order in order history maybe it will show later
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kadeem
Site Experience FeedbackJul 18, 2026
It was very easy to use the website and I quickly found exactly what I was looking for, free shipping was an added bonus!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JooseMeister
Site Experience FeedbackJul 18, 2026
Easy and right to the point. Easy to find items. Everything I need is always in stock. Thank you! Loyal customer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luna
Site Experience FeedbackJul 18, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SiSi
Site Experience FeedbackJul 18, 2026
very easy site to purchase from, will buy again!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 18, 2026
I love online journeys.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 18, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yaz
Site Experience FeedbackJul 18, 2026
Very good experience. Quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ozzy
Site Experience FeedbackJul 18, 2026
Easy purchase. Found exactly what I was looking for and at great price!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Happy customer 77
Site Experience FeedbackJul 18, 2026
Overall it was pretty easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blondie
Site Experience FeedbackJul 18, 2026
My interaction was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chacha520
Site Experience FeedbackJul 18, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amorr
Site Experience FeedbackJul 18, 2026
It was great overall! very easy to purchase and journeys have very affordable prices on shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krissy
Site Experience FeedbackJul 18, 2026
I let my kids choose their own shoes so it was pretty easy for them to search and find what they were looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJul 18, 2026
Shoes was delivered on time box was crushed terribly bad had to be thrown away!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Lili
Site Experience FeedbackJul 18, 2026
Love there costumer service and love their shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tasha
Site Experience FeedbackJul 18, 2026
I love the shoe styles
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tae
Site Experience FeedbackJul 18, 2026
I love the website. I am overall very happy with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cici
Site Experience FeedbackJul 18, 2026
I’ve been using journeys for years now. This is my friend time ever using the website and it was genuinely so easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Short pint
Site Experience FeedbackJul 18, 2026
I’m annoyed that the shipping wasn’t free
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Dashia
Site Experience FeedbackJul 18, 2026
I got the shoes I wanted, thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Journs
Site Experience FeedbackJul 18, 2026
Site was so amazing and easy to use very quick and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
The show I bought was the style I like
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9