Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,247 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,101
Juicy Shae
Site Experience FeedbackJul 16, 2026
The searching was easy and quick. My purchasing process was also great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phil
Site Experience FeedbackJul 16, 2026
Amazing shopping , experience online, simple, easy and straight to the point
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Idk
Site Experience FeedbackJul 16, 2026
Should be more clear on item availability for the on “sale” section.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Missle
Site Experience FeedbackJul 16, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackJul 16, 2026
Had no issues. It was so easy I had many many options very helpful. Very satisfied with my purchase.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mir
Post-Delivery FeedbackJul 16, 2026
My package arrived in such good time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
YodtheplussizeBarbie
Site Experience FeedbackJul 16, 2026
good job
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackJul 16, 2026
Experience was fine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
KittyBoo
Site Experience FeedbackJul 16, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lani
Site Experience FeedbackJul 16, 2026
Everything went fine- from shopping as far as the site being organized, to the check out process, and the pricing was fair.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 16, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Strawberry
Site Experience FeedbackJul 16, 2026
My initial reaction to the website was well, took me 5 seconds to find what I was looking for and 10 to check out smoothly.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Audrey
Site Experience FeedbackJul 16, 2026
Overall website experience was good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moi
Site Experience FeedbackJul 16, 2026
Very easy, and an item I wanted a long time ago that was sold out, is back and in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 16, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KP
Site Experience FeedbackJul 16, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mer
Site Experience FeedbackJul 16, 2026
…
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 16, 2026
Very affordable prices, a little difficulty ordering
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lou
Site Experience FeedbackJul 16, 2026
Easy find on such popular shoe! Love the convenience of pick up and shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mama G
Site Experience FeedbackJul 16, 2026
Such a great experience, fast, easy, what I was looking for in the size I needed and local pickup available for Free!!! Who doesn’t love free right!? This mama does!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 16, 2026
No
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ralph
Site Experience FeedbackJul 16, 2026
rafaelmendiola@yahoo.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 16, 2026
Good experience but the shipping days wasn’t really clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jadalee
Site Experience FeedbackJul 16, 2026
I love shopping at journeys great prices an lots af different style for me and my children
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ashley
Site Experience FeedbackJul 16, 2026
amazing quick easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olivia Pope
Post-Delivery FeedbackJul 16, 2026
I told to a sales person about discount she made sure l received it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dkwzero7
Site Experience FeedbackJul 16, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mila
Site Experience FeedbackJul 16, 2026
Journeys website was very easy to navigate through i love how in the end when you are about to purchase an item it shows you all your charges before hand like taxes, shipping etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shann
Site Experience FeedbackJul 16, 2026
easy to use
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Marley
Site Experience FeedbackJul 16, 2026
It was very easy to order and the selection options to see what you’re specifically looking for makes it an even better experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ramzi
Site Experience FeedbackJul 16, 2026
It was really good and very easy and simple like always
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rosa A
Site Experience FeedbackJul 16, 2026
I like Journeys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ny
Site Experience FeedbackJul 16, 2026
Great website. It also has a variety of shoe brands which I love. I would choose Journeys for shoes any day!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jooenaaathan
Site Experience FeedbackJul 16, 2026
Overall, good experience easiest part is being able to pay with Apple Pay with all your information already showing
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pook
Site Experience FeedbackJul 16, 2026
8/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mier
Site Experience FeedbackJul 16, 2026
Very easy to navigate, shipment date was also decently clear
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 16, 2026
P
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJul 16, 2026
Site could use improvement to make the experience easier and more pleasurable. Not very smooth. Shipping cost is very expensive. Boo
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
harper
Site Experience FeedbackJul 16, 2026
my experience today was nice. everything worked for me very easily. i found the shoe that i wanted and it told me details about it. then i just clicked check-out and answered a few questions about my personal info, then just like that my order is currently on it’s way!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Oskiii
Site Experience FeedbackJul 16, 2026
It was a very good survey
- Overall Rating: N/A
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Beckab
Site Experience FeedbackJul 16, 2026
It was super easy to find what I was looking for at an amazing price and so easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DayZ
Site Experience FeedbackJul 16, 2026
My experience with Journeys online purchase was great and super easy!! Definitely shopping more online now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy
Site Experience FeedbackJul 16, 2026
Shopping online is always quick and easy. Packages are quick to arrive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJul 16, 2026
You advertised $10 off $75 but now I have to build points up.
- Overall Rating: 10
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
Binks
Site Experience FeedbackJul 16, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
67
Site Experience FeedbackJul 16, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
erica
Site Experience FeedbackJul 16, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jai
Site Experience FeedbackJul 16, 2026
I feel good about my overall experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 16, 2026
i had a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Renee
Site Experience FeedbackJul 16, 2026
Need them for school and they’re getting here just in time. All other places we’re limited
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10