Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,226 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,166
Kim
Site Experience FeedbackJul 14, 2026
Buying shoes online was so easy. Thankful I found the shoes I wanted online because I could find them anywhere in store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
samsab
Site Experience FeedbackJul 14, 2026
My granddaughter asked for these shoes to go back to school
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boonie
Site Experience FeedbackJul 14, 2026
It was easy to find the item I was looking for and to checkout!
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Nick
Site Experience FeedbackJul 14, 2026
Great selection of shoes!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 14, 2026
Overall easy process and the $10 coupon made it easy to choose journeys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 14, 2026
it was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Juli G
Site Experience FeedbackJul 14, 2026
I’ve purchased with Journeys many times before ever since i was a little girl , i love it they always have great deals super helpful when i go in person. Will always be a returning customer with journeys !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kandi Jacobs
Site Experience FeedbackJul 14, 2026
Great .. fast and easy
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Ari
Site Experience FeedbackJul 14, 2026
website was helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 14, 2026
na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angela
Site Experience FeedbackJul 14, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phat
Site Experience FeedbackJul 14, 2026
Fantastic
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
.
Site Experience FeedbackJul 14, 2026
.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kallen
Site Experience FeedbackJul 14, 2026
The website was easy to navigate and I was able to find what I was looking for quickly. Also got to use my coupon for $10 off!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 14, 2026
Muy buena experiencia
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trice
Site Experience FeedbackJul 14, 2026
loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mariah
Site Experience FeedbackJul 14, 2026
It was amazing !
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Poochie
Site Experience FeedbackJul 14, 2026
My items were out of stock in the store but I hope they come in time for my daughter’s birthday party.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
aniyah
Site Experience FeedbackJul 14, 2026
Amazing overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lulu Perkins
Site Experience FeedbackJul 14, 2026
I was an assistant manager for journeys in Meridian Mississippi. I loved my job. I became sick and couldn't work anymore afterwards and I have always gotten shoes from here but this was so stressful. Pricing is nauseating high and then you don't ship the affordable merch..
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
Cjoy
Site Experience FeedbackJul 14, 2026
Bebeh
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
J
Site Experience FeedbackJul 14, 2026
Overall it was a very great experience and I would love to shop again!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
May
Site Experience FeedbackJul 14, 2026
This was my first time shopping on the website and it went well! Everything was easy to find and the checkout process was quick and easy as well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chloe
Site Experience FeedbackJul 14, 2026
I knew exactly what I was looking for and the website made it easy to find and select the right size!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 14, 2026
It took 10 attempts for me to be able to purchase this gift. I won't bother shopping at Journey's online again unless I have no other choice, and I doubt I'll give the stores a try after the frustration of the online experience.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Jani
Site Experience FeedbackJul 14, 2026
Found exactly what I was looking for at a great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
José
Site Experience FeedbackJul 14, 2026
It was really good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dee
Site Experience FeedbackJul 14, 2026
Not alot of kids shoes collection
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Luci
Site Experience FeedbackJul 14, 2026
The website was overall easy to navigate and I would say the different payment options are definitely helpful. I also like that free shipping was included and how I got to save money because it was my first purchase with all Access .
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 14, 2026
Everything about journeys is amazing ill never stop shopping here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackJul 14, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Ab
Site Experience FeedbackJul 14, 2026
The interaction was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ri
Site Experience FeedbackJul 14, 2026
Everything was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liki
Site Experience FeedbackJul 14, 2026
My purchase went very smoothe
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jesus
Site Experience FeedbackJul 14, 2026
Just never had an issue with journeys I stopped there every year
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mari
Site Experience FeedbackJul 14, 2026
:)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Js
Site Experience FeedbackJul 14, 2026
You had the best price and free shipping for the shoe I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Preciosa
Site Experience FeedbackJul 14, 2026
Everything is clear and easy to purchase online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 14, 2026
Everything was favorable.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Anna
Site Experience FeedbackJul 14, 2026
Overall, I had a good experience using the website today. It was easy to find what I needed and the pages loaded quickly without any major problems. The layout was simple and organized which made browsing easier. One thing that could be improved is making some of the product details and filters more clear because it took a little longer to compare different options. Other than that the website worked well and I had a positive experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Madison
Site Experience FeedbackJul 14, 2026
Journeys has always been the place to go for new trending shoes for the cheap, and I love how easy it is to access anything from them online and in store
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Raya
Site Experience FeedbackJul 14, 2026
Overall it was easy and painless ordering from Journeys online. Will definitely do it again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackJul 14, 2026
Nice
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 14, 2026
Easy and like free shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jon
Site Experience FeedbackJul 14, 2026
Easy to navigate, very user friendly, amazing inventory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 14, 2026
Excellent service in line
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The
Site Experience FeedbackJul 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackJul 14, 2026
Using the website is quite easy. I found what I wanted quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JMC
Site Experience FeedbackJul 14, 2026
Was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jose
Post-Delivery FeedbackJul 14, 2026
Amazing experience. I've been shopping at journeys for a very long time. Always end up buying something. Thanks for making it easy.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10