Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,199 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,185
Nik
Site Experience FeedbackJul 13, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ev
Site Experience FeedbackJul 13, 2026
went good! super easy, great sale.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Daniella
Site Experience FeedbackJul 13, 2026
Good and straight to the point
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jorno
Site Experience FeedbackJul 13, 2026
The interaction was okay.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Relle
Site Experience FeedbackJul 13, 2026
Easy ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betsy Bee
Site Experience FeedbackJul 13, 2026
Some of the most popular shoes for great prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Camila
Site Experience FeedbackJul 13, 2026
I always have a great experience when shopping with Journeys! Shipping is super fast, and the product is always as pictured.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nani
Site Experience FeedbackJul 13, 2026
everything went great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TT
Site Experience FeedbackJul 13, 2026
It was good over all, but I had some trouble with the Cash App pay. Apple Pay would have been a lot more convenient.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sequel lee
Site Experience FeedbackJul 13, 2026
Very easy to find what you need and prices were reasonable and will definitely return to find and purchase what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Blanko
Site Experience FeedbackJul 13, 2026
The website was fairly easy to navigate and was able to purchase easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 13, 2026
Very easy very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alexgarcia13
Site Experience FeedbackJul 13, 2026
The app was easy and very convenient to navigate and complete the payment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackJul 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 13, 2026
Has been amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jana
Site Experience FeedbackJul 13, 2026
ok
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Neighborhood Chuckstar
Site Experience FeedbackJul 13, 2026
It was a easy process thank you I been waiting for the red ones
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nisey
Site Experience FeedbackJul 13, 2026
It was super easy to order my backpack. The total price I’m very happy and satisfied about. And I’m excited because journeys quality of the products seem to be good. I bought in store before but this is my first time ordering online and I will do this option again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nas
Site Experience FeedbackJul 13, 2026
It went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Djunicorncrusher
Site Experience FeedbackJul 13, 2026
Easy to find shoes matching what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lane
Site Experience FeedbackJul 13, 2026
it was good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
P
Site Experience FeedbackJul 13, 2026
Super quick and easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Leo
Site Experience FeedbackJul 13, 2026
Very easy to use website and great promo code for signing up. Saved $10 on my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sofia
Site Experience FeedbackJul 13, 2026
Overall experience was good. The site is easy to order on , and check out was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
boss baby
Site Experience FeedbackJul 13, 2026
great everything went smoothly and the awards helped me with my purchase too
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Samclynch85
Site Experience FeedbackJul 13, 2026
Easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar
Site Experience FeedbackJul 13, 2026
Ordering was simple and the whole process went smooth.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bee
Site Experience FeedbackJul 13, 2026
Easy to navigate and layout was easy to choose and placing the filters to make much easier
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy and glitch-free!
Site Experience FeedbackJul 13, 2026
The process was so quick and easy and this seemed to be one of the few websites that didn’t glitch as I tried to shop and order.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Punkachoo
Site Experience FeedbackJul 13, 2026
I went on to look because I got my birthday coupon & found the prettiest orchard Ugg sneakers. I was so glad I had the coupon that I treated myself. Happy birthday to me 🩷
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keys
Site Experience FeedbackJul 13, 2026
Everything was straight to the point ! Nothing confusing or unusual, made my shopping quick and easy!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Javzz
Site Experience FeedbackJul 13, 2026
Super easy to navigate through the journeys website and I love that I can pay with Afterpay/klarna!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackJul 13, 2026
The overall experience was great it was easy to locate certain shoes I wanted and the checkout was easy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mayte
Site Experience FeedbackJul 13, 2026
Journeyz always has what i need, super easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackJul 13, 2026
The experience was great and very easy to follow. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shoegal22
Site Experience FeedbackJul 13, 2026
Nice selection of unique shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackJul 13, 2026
Awesome price cool backpack
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abby
Site Experience FeedbackJul 13, 2026
I love the easy experience!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
texaslady40
Site Experience FeedbackJul 13, 2026
good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruby R.
Site Experience FeedbackJul 13, 2026
Very user friendly and I was able to pick out from a wide selection of colors/models for the shoe I wanted!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 13, 2026
José Verduzco danyverduzco47@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ally
Site Experience FeedbackJul 13, 2026
Great crocs
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reyes
Site Experience FeedbackJul 13, 2026
It was easy to look for items and the price was awesome everything was on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maddy
Site Experience FeedbackJul 13, 2026
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 13, 2026
Easy, short and sweet
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 13, 2026
Loved it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Des
Site Experience FeedbackJul 13, 2026
There was nothing bad really, quick easy and searchable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sherulls
Site Experience FeedbackJul 13, 2026
Ease of shopping and availability of items which are out of stock in some merchant
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Anaya
Site Experience FeedbackJul 13, 2026
Amazing products and fast shipping
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10