Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,192 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,266
Rich
Site Experience FeedbackJul 12, 2026
Everything was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Macy
Site Experience FeedbackJul 12, 2026
Shopping on here was excellent
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Highlander
Site Experience FeedbackJul 12, 2026
Ordered vans for a relative as a gift overall good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 12, 2026
👍
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Alex
Site Experience FeedbackJul 12, 2026
Smooth checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Uriah
Site Experience FeedbackJul 12, 2026
Been wanting these shoes for a long time and I finally ordered them, really excited
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Pao
Site Experience FeedbackJul 12, 2026
It is easy and clear how to use the website! Love that they have the trending stuff.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becca
Site Experience FeedbackJul 12, 2026
It was super easy and stress free
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 12, 2026
provided that a location is near where I live, I would not have purchased when I read that the return policy included a shipping fee. The shoes my daughter wants to try we dont know her size and need to buy a pair first, if they don't fit then I need to return or exchange.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Mèka
Site Experience FeedbackJul 12, 2026
I had a great experience, it was easy to navigate through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lex
Site Experience FeedbackJul 12, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dalia
Site Experience FeedbackJul 12, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackJul 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Boboo1992
Site Experience FeedbackJul 12, 2026
Fast shipping m
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Frank
Site Experience FeedbackJul 12, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackJul 12, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Aidenm427
Site Experience FeedbackJul 12, 2026
My interaction with website was very easy easy to navigate the shoes fast pace and easy to check out with Apple Pay. Definitely recommend.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Sandy
Site Experience FeedbackJul 12, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nolimit$
Site Experience FeedbackJul 12, 2026
The website was very easy to navigate and find what I was looking for as well as very satisfying with the checkout experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 12, 2026
Easy to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
greenEggs
Site Experience FeedbackJul 12, 2026
good experience and pleasant to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peral
Site Experience FeedbackJul 12, 2026
.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nene
Site Experience FeedbackJul 12, 2026
Everything was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shesha
Site Experience FeedbackJul 12, 2026
I love the baby shoes!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 12, 2026
nyia97@gmail.com
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Cisneros
Site Experience FeedbackJul 12, 2026
Yayyy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Em
Site Experience FeedbackJul 12, 2026
The website is easy to navigate and feels very simple and clean. I think the only thing I’d add or change is an area for collaborations, but using the search function on the website worked to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kia
Site Experience FeedbackJul 12, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ShortStuff
Site Experience FeedbackJul 12, 2026
Very good in store customer service and very easy to use website
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mari
Site Experience FeedbackJul 12, 2026
The site was easy to shop through and very easy to sign up for rewards. I also loved how quick I got my 15% discount seconds after signing up! The whole process was very smooth!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lis
Site Experience FeedbackJul 12, 2026
Very good eveything was made clear after purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruby
Site Experience FeedbackJul 12, 2026
Very quick and easy.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
CheyMontana
Site Experience FeedbackJul 12, 2026
Loved the pricing on the cutest shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenni
Site Experience FeedbackJul 12, 2026
Easy check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angelina
Site Experience FeedbackJul 12, 2026
I had a great experience! 10/10 will be purchasing again!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kazi
Site Experience FeedbackJul 12, 2026
I absolutely loved how easy was to place my order. The price for the shoes was absolutely great. The design is lovely
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DaGoat
Post-Delivery FeedbackJul 12, 2026
Really good service the prices are nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 12, 2026
It was simple and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ktv332
Site Experience FeedbackJul 12, 2026
A little hard to navigate on my phone. Doesn't go back to pv screen goes back to pv selection then I have to start over.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Russ
Site Experience FeedbackJul 12, 2026
I like it!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Edwina
Site Experience FeedbackJul 12, 2026
Great way to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allzzz
Site Experience FeedbackJul 12, 2026
It was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
roro_loopy
Site Experience FeedbackJul 12, 2026
I love journeys and i wish everyone would buy from them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackJul 12, 2026
The website was very easy to use. The discount was also very good compared to buying things off the actual brand website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ElizabethJ
Site Experience FeedbackJul 12, 2026
It was easy and fast to find what I needed and browse. The site is very intriguing to the eye.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackJul 12, 2026
Always easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 12, 2026
The deal that was offered really motivated my purchase and I couldn't be happier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy peasy
Site Experience FeedbackJul 12, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kristen
Site Experience FeedbackJul 12, 2026
Overall I had a great experience. Every time I order from here it is always on time and the quality is amazing!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9