Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,295 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,806
Nikki
Site Experience FeedbackJul 20, 2026
Overall, my experience was positive. The website was easy to navigate, and I appreciated being able to view multiple angles of the shoes, especially the top and side views, which made comparing different Dr. Martens models much easier. The search function also worked well. One thing that would improve the experience would be including more detailed product information, such as toe shape, leather type, and comparison photos with similar models. Since several Dr. Martens Mary Janes look very similar, it can be difficult to tell the differences between styles like the Elphie and Mariel II. It would also be helpful to include more on-foot photos and 360° views to better show the shoe’s proportions and fit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kendra
Site Experience FeedbackJul 20, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kriss
Site Experience FeedbackJul 20, 2026
It was a quick checkout! very easy and I received a $5 off coupon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
Never have an issue with this site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
Easy and quick
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Bk
Site Experience FeedbackJul 20, 2026
I am highly satisfied with my overall interaction with the website. I found everything I needed with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yani
Site Experience FeedbackJul 20, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beauty
Site Experience FeedbackJul 20, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackJul 20, 2026
Every thing was easy to found and quickly checked out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
Great in and out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guero
Site Experience FeedbackJul 20, 2026
Glad i have stores like this where i can find stuff online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rocko
Site Experience FeedbackJul 20, 2026
Everything was very smooth. No complaints
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
maddy
Site Experience FeedbackJul 20, 2026
I love this shop, very easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackJul 20, 2026
Love this store. Would recommend to anyone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HazelHoney
Site Experience FeedbackJul 20, 2026
It was a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
Easy process and got a coupon for creating a account which was a better deal on my gift.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Efficiency
Site Experience FeedbackJul 20, 2026
Great and ease transaction.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Im
Site Experience FeedbackJul 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
tumama
Site Experience FeedbackJul 20, 2026
it was a good experience and easy to order!!!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jess
Site Experience FeedbackJul 20, 2026
no issues
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Angel
Site Experience FeedbackJul 20, 2026
very good and quick pretty easy to Look at did add 10 extra at the end for shipping
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ren
Site Experience FeedbackJul 20, 2026
It was very good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Aut
Site Experience FeedbackJul 20, 2026
I had an easy time navigating the website and liked that I can specify my search.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
mr. driver
Site Experience FeedbackJul 20, 2026
i got the shoes i wanted as happened in the past
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Inno
Site Experience FeedbackJul 20, 2026
The quality of the Adidas samba sneakers is what draws me to them each time I'm looking buy sneakers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amir
Site Experience FeedbackJul 20, 2026
Dope. Great variety.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
HeatherMaryann
Site Experience FeedbackJul 20, 2026
Love my order!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
X
Site Experience FeedbackJul 20, 2026
Super easy and quick
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juan
Site Experience FeedbackJul 20, 2026
Very pleased and very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
Ms baker
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nene
Site Experience FeedbackJul 20, 2026
Good interaction ordering online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
4ktcaramellatte
Site Experience FeedbackJul 20, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
amber
Site Experience FeedbackJul 20, 2026
I like journeys and the opportunity’s it gives for discounts
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Toni
Site Experience FeedbackJul 20, 2026
I love Journeys; they're really convenient, fast and secure website with availability of any shoe you're interested in!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gary
Site Experience FeedbackJul 20, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackJul 20, 2026
My shopping experience was really good and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MAD
Site Experience FeedbackJul 20, 2026
It was Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle naranjo
Site Experience FeedbackJul 20, 2026
Everything good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bittyz
Site Experience FeedbackJul 20, 2026
very easy, was very stoked to find exactly what i needed with no hassle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
MOI
Site Experience FeedbackJul 20, 2026
The website is easy to navigate, and finding the shoes I wanted was simple. I did not run into any technical issues or glitches today. It was a smooth shopping experience."
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Syrcandy
Site Experience FeedbackJul 20, 2026
I enjoyed it wish my points from in store shopping showed up on my account.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kass
Site Experience FeedbackJul 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rodrigo
Site Experience FeedbackJul 20, 2026
Easy checkout,and i was able to find shoes my child wanted.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Liz
Site Experience FeedbackJul 20, 2026
The website was very helpful, I had no problem making the transaction.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
Happy all around
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ari
Site Experience FeedbackJul 20, 2026
It was very easy process to order these shoes and i will be back to order more
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Shay
Site Experience FeedbackJul 20, 2026
It was a good experience with good deals
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 20, 2026
Seamless user experience, easy of use with clear instructions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stacy
Site Experience FeedbackJul 20, 2026
The store didn’t have the size we needed so we decided to order on line and it was very easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Billy
Site Experience FeedbackJul 20, 2026
Easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10