Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,111 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 7% | 8% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,802
G
Site Experience FeedbackJun 30, 2026
Delivery price is wack!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lovely girl4352
Site Experience FeedbackJun 30, 2026
It was very good I have no bad complaint
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
turtl
Site Experience FeedbackJun 30, 2026
Rewards was easy to sign up and got free shipping and $10 Off also only store with my size 11
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
My
Site Experience FeedbackJun 30, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dia
Site Experience FeedbackJun 30, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Asa
Site Experience FeedbackJun 30, 2026
It was fairly easy to navigate. I don't have much negative to say.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 30, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meowish
Site Experience FeedbackJun 30, 2026
I enjoyed the interaction with the website. Offers great discounts and also many options to pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KeishaKeish
Site Experience FeedbackJun 30, 2026
It was easy to navigate and make purchases, and to find exactly what I was looking for.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Hannah
Site Experience FeedbackJun 30, 2026
Quick and easy, enjoyed the organized site and available deals
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
rose
Site Experience FeedbackJun 30, 2026
it was a very smooth and simple process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nett
Site Experience FeedbackJun 30, 2026
It was easy. No issues!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Birkenstock clogs
Site Experience FeedbackJun 30, 2026
Wonderful experience easy to shop around
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rere
Site Experience FeedbackJun 30, 2026
First time purchasing so far good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cwilli
Site Experience FeedbackJun 30, 2026
Wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brownie
Site Experience FeedbackJun 30, 2026
Hard to find the shoe I was looking for for an affordable price
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 1
Y3
Site Experience FeedbackJun 30, 2026
i love how fast the shoes come and the prices are amazing and i love how low price the shipping iz
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackJun 30, 2026
Products easy to find on website, loved that there were discounts/promos offered, shopping cart clear and easy to navigate, no glitching, very clear breakdown of prices.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
2b
Site Experience FeedbackJun 30, 2026
It was good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ERV
Site Experience FeedbackJun 30, 2026
It will be nice if you have detailed pictures of the product and reviews
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
lyane
Site Experience FeedbackJun 30, 2026
i liked it it was super easy to manage and gave clear information
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moe
Site Experience FeedbackJun 30, 2026
It was very easy
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Emily
Site Experience FeedbackJun 30, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JB
Site Experience FeedbackJun 30, 2026
I had a great experience. Everything was fast and efficient. I didn’t find anything bad or wrong when making my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendy
Site Experience FeedbackJun 30, 2026
It was quick and easy the only thing that took time was this survey!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paula
Site Experience FeedbackJun 30, 2026
Journeys was very easy to shop from. I know they have good quality shoes and at a great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mlw
Site Experience FeedbackJun 30, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Easy and fast check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ogthugnanny
Site Experience FeedbackJun 30, 2026
There were some difficulties with some of the questions because it said I entered the wrong 8nfo so I entered the same info several times until it accepted it. So I didn't get my 10$ discount.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michaela
Site Experience FeedbackJun 30, 2026
Very easy and good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
destiny
Site Experience FeedbackJun 30, 2026
journeys always has the shoes i want and in my size. the website makes it so easy to figure out which stores near me are carrying what i need!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jackie
Site Experience FeedbackJun 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juju
Site Experience FeedbackJun 30, 2026
It’s was great and easy all was just a fast and natural process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Germworm
Site Experience FeedbackJun 30, 2026
It’s was very pleasant
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Positive experience overall
Site Experience FeedbackJun 30, 2026
Positive easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cyn
Site Experience FeedbackJun 30, 2026
Website was easy to use Easy to sign up for the rewards and was able to get a promo code right away
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mehh
Site Experience FeedbackJun 30, 2026
It was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mon
Site Experience FeedbackJun 30, 2026
Very easy I knew what I wanted and ordered with ease
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dr. Assman
Site Experience FeedbackJun 30, 2026
Experience was good. I found what I was looking for. However it was more expensive than other retailers by about $30-$40. The website is a little too bright for my taste.
- Overall Rating: 8
- Would Shop Here Again: 4
- Likelihood To Recommend: 8
Whit
Site Experience FeedbackJun 30, 2026
Clear, simple, and easy to navigate website and checkout process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackJun 30, 2026
Very simple and straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 30, 2026
It was a easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJun 30, 2026
I like the free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Black
Site Experience FeedbackJun 30, 2026
It was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shel
Site Experience FeedbackJun 30, 2026
I had no bad interactions with purchasing my items. I knew where to look and what to search for. It was an easy find and an easy purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niky
Site Experience FeedbackJun 30, 2026
Very easy website to navigate. Will definitely be using online ordering more often
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Happy Customer
Site Experience FeedbackJun 30, 2026
Very simple to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
It was average
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Gigi
Site Experience FeedbackJun 30, 2026
Everything was easy, but when I tried to sign in for second time my cart was empty, so I had to find the item again. Also for free shipping you have to sign in with an account. I don't have time to do that. I want to do it as a guest and.have a a free shipping.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10