Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,678 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,569
Susie
Site Experience FeedbackAug 11, 2026
They had the shoes my daughter really wanted and better price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lex
Site Experience FeedbackAug 11, 2026
very easy to work with.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Key
Site Experience FeedbackAug 11, 2026
Everything was simple and clearly laid out. I was able to find what I was looking for at an affordable price and I'm satisfied with my purchase!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Mike Gee
Site Experience FeedbackAug 11, 2026
its a great experience everytime i buy something from this store either thats online or in store this will always be my go to especially when it comes to buying my kids some shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
River
Site Experience FeedbackAug 11, 2026
Very quick and easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
munini
Site Experience FeedbackAug 11, 2026
munira
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
Very easy to navigate and place order! Quick d Estimated delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hippie79
Site Experience FeedbackAug 11, 2026
This is my first time buying anything here.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Maddog
Site Experience FeedbackAug 11, 2026
it was amazing!! good promo on being a member because I signed up! great job
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 11, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hazel
Site Experience FeedbackAug 11, 2026
Overall, my experience with the Journeys website today was pretty good. The website was easy to navigate, and I was able to find the items and information I was looking for without too much trouble. I liked that the products were clearly displayed and that the website was straightforward to use. One thing that could be improved is the overall speed and responsiveness of the website. At times, certain pages or features took a little longer to load than expected. It would also be helpful if product details, sizing, availability, and checkout information were even easier to find. Overall, I had a positive experience, but making the website faster and a little more user-friendly would make shopping on Journeys even better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee Smith
Site Experience FeedbackAug 11, 2026
smooth process & it had exactly what i was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
my overall interaction with the website today was very good, everything went smoothly. I got my shoes ordered and can now go off on my day and it was fast.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Dj
Site Experience FeedbackAug 11, 2026
It was amazing
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ina
Site Experience FeedbackAug 11, 2026
Best selection of items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Millye
Site Experience FeedbackAug 11, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Des!
Site Experience FeedbackAug 11, 2026
I am always so thrilled to find everything I’m looking for in one place at Journeys! Makes shopping for multiples so much easier! Back to school is a success!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geace
Site Experience FeedbackAug 11, 2026
Lovedddd
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lela
Site Experience FeedbackAug 11, 2026
I had an amazing interaction and can not wait for my purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vonna
Site Experience FeedbackAug 11, 2026
I have no good or bad comments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shlorgus
Site Experience FeedbackAug 11, 2026
Fast and easy
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Myra
Site Experience FeedbackAug 11, 2026
It was great I couldn’t have asked for better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Journey
Site Experience FeedbackAug 11, 2026
Fine
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Pork
Post-Delivery FeedbackAug 11, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 8
joe
Site Experience FeedbackAug 11, 2026
website experience was easy and good, my only complaint is the lack of selection of different shoes and limited sizing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jj Silva
Site Experience FeedbackAug 11, 2026
Love shopping at journeys , this is were we always buy shoes for the family. Always is great options and service .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
Me gustó que me dieran cupones si voy a volver a comprar
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
SMW07
Site Experience FeedbackAug 11, 2026
Its been great,no complaints
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
David Deal
Site Experience FeedbackAug 11, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Famous Kyle
Site Experience FeedbackAug 11, 2026
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
denise
Post-Delivery FeedbackAug 11, 2026
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- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Hskkks
Site Experience FeedbackAug 11, 2026
Sucked
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: 2
Nat
Site Experience FeedbackAug 11, 2026
Everything good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gen
Site Experience FeedbackAug 11, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vannah
Site Experience FeedbackAug 11, 2026
I love it
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Ed
Site Experience FeedbackAug 11, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
Super easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Yes
Site Experience FeedbackAug 11, 2026
Yes
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ed
Site Experience FeedbackAug 11, 2026
Easy to use , best option to buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
Very easy to find what I needed. Had no problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cece
Site Experience FeedbackAug 11, 2026
Very quick to place order. Everyone was sold out but journeys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
Very easy to make the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mels
Site Experience FeedbackAug 11, 2026
I think finding the item online was pretty simple. I did receive I discount which I appreciate.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Julie
Site Experience FeedbackAug 11, 2026
It was quick. Immediately after signing up Got a 10$ off coupon.Very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brina
Site Experience FeedbackAug 11, 2026
It was typical good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
Very grateful very easy journey always has what I like in my size and various selections
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TJ
Site Experience FeedbackAug 11, 2026
I overall enjoyed the experience of navigating through the website. It was wonderful had many many options to choose from, and I will come back in the near future. Thank you so much many blessings.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lenny
Site Experience FeedbackAug 11, 2026
I felt mislead by the $10 off coupon
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Andrea
Site Experience FeedbackAug 11, 2026
Great. Super easy to use
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10