Journeys Reviews - 8,061 Post-Delivery Reviews - 9.4/10
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,221
lil
Site Experience FeedbackJun 20, 2026
it was fine. I had to use the website on my desktop. my mobile site access kept declining my payment. but the desktop site worked just fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joy
Site Experience FeedbackJun 20, 2026
Everything was perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Novadave
Site Experience FeedbackJun 20, 2026
Super easy to use eat the competitors site loved how I can just filter to my size and find a verity of shoes. I wear a size 14 so it’s pretty hard finding any shoes my size and I’m guys had quite a bit and I really appreciate that I will forever make you guys my go to shoe store now. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Feathermagnet
Site Experience FeedbackJun 20, 2026
All good no bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carolina
Site Experience FeedbackJun 20, 2026
Very easy interactions.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pao
Post-Delivery FeedbackJun 20, 2026
Thank you Tré. Fast shipping and great shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 10
Dopeeee
Site Experience FeedbackJun 20, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tuswecha
Site Experience FeedbackJun 20, 2026
I saw an add for the Vans and went to the Journeys site to get them. The process was quick and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Glitch
Site Experience FeedbackJun 20, 2026
It was good, no issues at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smiles67
Site Experience FeedbackJun 20, 2026
Today was a good day I just so happen to be looking for a good deal and got lucky thanks!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
kay
Site Experience FeedbackJun 20, 2026
it was very easy to place my order and I'm grateful for the ease of the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brian
Site Experience FeedbackJun 20, 2026
Journey provided me with great shoes quality and shoe value.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
It was very easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Karter
Site Experience FeedbackJun 20, 2026
Easy to navigate website. I enjoyed looking through the sale options. I quickly found what I was looking for without having to really search
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Elayne Honório
Site Experience FeedbackJun 20, 2026
Vi o site e busquei informações sobre à confiabilidade e gostei, isso me deixa segura.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jenny
Site Experience FeedbackJun 20, 2026
it was amazing and easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Shelly
Site Experience FeedbackJun 20, 2026
Always a pleasure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neeks
Site Experience FeedbackJun 20, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val
Site Experience FeedbackJun 20, 2026
I had a great interaction with the Journeys website. I’ve been eyeing a pair of shoes and thanks to the simplicity of their website I was able to find the style and size for me. I tend to use the website for my purchases to gain points.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Easy to use website and really great selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sai
Site Experience FeedbackJun 20, 2026
The website was a little glitchy. Had trouble selecting my address.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
Best experience so excited to receive my ordered
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Gnome
Site Experience FeedbackJun 20, 2026
Pretty good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keri
Site Experience FeedbackJun 20, 2026
Loved that Afterpay and Klarna was an option!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Princess 123
Site Experience FeedbackJun 20, 2026
Good service . I went on website and ordered within 10 minutes. Good options.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Giuli
Site Experience FeedbackJun 20, 2026
Everything was straight to the point, it actually autofilled my address when the correct one populated, and it didn't lag at any point.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Arod
Site Experience FeedbackJun 20, 2026
Very easy to order from website always receive my packages very quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jace
Site Experience FeedbackJun 20, 2026
Very user friendly and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaelyn
Site Experience FeedbackJun 20, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Brad
Site Experience FeedbackJun 20, 2026
Awesome experience no issues and had shoes I wanted
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Jess
Site Experience FeedbackJun 20, 2026
I absolutely love the journey’s experience they always have exclusive merchandise for a great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tracey
Site Experience FeedbackJun 20, 2026
Easy web site to navigate. Had the sneakers I wanted in my size. When I buy in-store the store assistants are always helpful & pleasant.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gravy
Site Experience FeedbackJun 20, 2026
Good, do recommend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
The experience was fine but I have found limited sizing options when ordering.
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Geli
Site Experience FeedbackJun 20, 2026
It was easy! I am thankful for the employee that directed me to check if the red shoes were available online. The online process is fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dior
Site Experience FeedbackJun 20, 2026
Overall, my experience on the website today was mostly positive. The site was easy to navigate, and I was able to find the products and information I was looking for without much difficulty. The pages loaded quickly, and the checkout process was straightforward. On the negative side, some product information could be clearer, and a few pages took longer than expected to load. It would also be helpful to have more filtering options when searching for products. Overall, the website was user-friendly, but there is still room for improvement in speed and product details.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moruza
Site Experience FeedbackJun 20, 2026
Nice
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SoBigLikeTheSun
Site Experience FeedbackJun 20, 2026
Everything was great .
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Easy searching and products are in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sharoneec
Site Experience FeedbackJun 20, 2026
Journeys is a such a great place to buy stuff for you and your family, you can find a lot of good stuff and good prices, everything is always correct, I highly recommend it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackJun 20, 2026
Got a rewards and $10 off regular price.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Melody
Site Experience FeedbackJun 20, 2026
Very easy to find what I was looking for, good price, fast check out. Will definitely buy from again!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackJun 20, 2026
Overall great experience easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
I just asked goigled for what I was looking for, it sent me to Journeys. I always get my shoes there
Site Experience FeedbackJun 20, 2026
It was very easy to get to the website and view what I wanted.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
D
Site Experience FeedbackJun 20, 2026
Website worked well!
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Mars
Site Experience FeedbackJun 20, 2026
My experience on the website was positive. It was easy to shop online and I appreciated the products that were suggested to me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackJun 20, 2026
It was good thank you
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lee
Site Experience FeedbackJun 20, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hippychik
Site Experience FeedbackJun 20, 2026
Everything was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A