Journeys Reviews - 8,068 Post-Delivery Reviews - 9.4/10
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 9% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,001
Online Shopper
Site Experience FeedbackJun 25, 2026
I don’t like that you can’t see tax right away
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Lee
Site Experience FeedbackJun 25, 2026
Good experience smooth process
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jazz
Site Experience FeedbackJun 25, 2026
Pick up option could've been better timed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pat
Site Experience FeedbackJun 25, 2026
Website was very clear and easy to place my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sally
Site Experience FeedbackJun 25, 2026
The shipping is a little confusing. I’m happy for the all access option since I’m a member but I don’t even have a rough estimate of when my item is coming. A little confusing! But I am excited to receive the shoes whenever that may be.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ang
Site Experience FeedbackJun 25, 2026
Easy online experience, good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dime
Site Experience FeedbackJun 25, 2026
It was very simple to find exactly what i was looking for. purchase was straightforward and simple to make. 10/10 recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Datbby coco
Site Experience FeedbackJun 25, 2026
Journeys is an all time fav of my family and I.. my autistic son can’t stay away and the customer service is always top tier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruby
Site Experience FeedbackJun 25, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sofia
Site Experience FeedbackJun 25, 2026
The shoes were very pricey and then to have to wait 2-3 days to get your shoes
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
Sam
Site Experience FeedbackJun 25, 2026
Always a quick and super easy process love getting shoes from here they also always have good deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yerelyn
Site Experience FeedbackJun 25, 2026
Easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Taytay
Site Experience FeedbackJun 25, 2026
Would have liked the Apple Pay option
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Gdhd
Site Experience FeedbackJun 25, 2026
Hshdvd
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The1Sigmaboy
Site Experience FeedbackJun 25, 2026
It was pretty navigable and easy to make and place an order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
HDCLAUSS
Site Experience FeedbackJun 25, 2026
The website was very easy to use. I just wish apple pay was an option, would’ve make it so much easier to complete the purchase.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Big Bob
Site Experience FeedbackJun 25, 2026
I had a excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Turnip
Site Experience FeedbackJun 25, 2026
Easy to navigate website and good selection of shoes.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ash
Site Experience FeedbackJun 25, 2026
My interaction with the website was pleasant. Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabby
Site Experience FeedbackJun 25, 2026
It was smooth and fast thank you
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Alina
Site Experience FeedbackJun 25, 2026
Very simple, not complicated to figure out how checkout works. The total is very clear to understand and shipping options is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
em
Site Experience FeedbackJun 25, 2026
everything was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Calcio
Site Experience FeedbackJun 25, 2026
Easy Smart and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
herotima
Site Experience FeedbackJun 25, 2026
too many personal questions...
- Overall Rating: 6
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
jadea
Site Experience FeedbackJun 25, 2026
i love shopping at journeys because they always have what im looking for and they always have my size. definitely recommend for other shoppers and overall i think journeys is a 10/10 business!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don
Site Experience FeedbackJun 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
BA
Site Experience FeedbackJun 25, 2026
Everything was good. I like the smooth transition from page to page, the rewards are automatically notifying upon sign in to your profile — great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Riko
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Egucci
Site Experience FeedbackJun 25, 2026
Good deals and promo codes
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 25, 2026
Easy to navigate and great inventory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
blah
Site Experience FeedbackJun 25, 2026
Great prices, especially with back to school season!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
hobie999
Site Experience FeedbackJun 25, 2026
It was fast and easy and they had what i wanted
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ash
Site Experience FeedbackJun 25, 2026
Feel like shipping should be free with amount spent but feel like I ordered a good quality sandal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nat
Site Experience FeedbackJun 25, 2026
It was great and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LisaB
Site Experience FeedbackJun 25, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
SBarrales
Site Experience FeedbackJun 25, 2026
I was satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lana
Site Experience FeedbackJun 25, 2026
it loaded fast gave me an option for free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PT
Site Experience FeedbackJun 25, 2026
Love shopping here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
it was easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Everything was very easy to complete my order .
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 25, 2026
Everything was easy and smooth even the checkout process
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sp
Site Experience FeedbackJun 25, 2026
Awesome!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Unbelievable
Site Experience FeedbackJun 25, 2026
It was easy to understand
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dinar
Site Experience FeedbackJun 25, 2026
My experience was quick, easy and simple!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kristen
Site Experience FeedbackJun 25, 2026
Website was easy to access and find things easily
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Mzpanda
Site Experience FeedbackJun 25, 2026
It would be nice if the car more women’s size 11. It’s really hard to find shoe size that fit me. I was able to buy the shoes I wanted because they run big so I was able to get the crocs and size 10 other than that, this is usually where I buy, my vans through the store though
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Very affordable & easy to check out, the website had all the trendy shore I like!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Riley
Site Experience FeedbackJun 25, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AB
Site Experience FeedbackJun 25, 2026
Didn’t have my sizes I needed ! All the items that was on sale I wanted had to be picked up but wasn’t in store near me
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackJun 25, 2026
I would prefer Apple Pay
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10