Journeys Reviews - 8,059 Post-Delivery Reviews - 9.4/10
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 6% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,348
ty
Site Experience FeedbackJun 15, 2026
i love shopping online with journeys , its super easy & fast .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Edgar
Site Experience FeedbackJun 15, 2026
Good deal
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
bell
Site Experience FeedbackJun 15, 2026
I got to go through and look at so many different options. They had multiple of options for me to choose from and find the right style and fit.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
GStuff07
Site Experience FeedbackJun 15, 2026
I really appreciate all the support the employees have given me when I needed it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ant
Site Experience FeedbackJun 15, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
I could not login or retrieve my password.
- Overall Rating: 1
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Lena
Site Experience FeedbackJun 15, 2026
It has been easy so far
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
chazz
Site Experience FeedbackJun 15, 2026
great service easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hellokitty26
Site Experience FeedbackJun 15, 2026
It was good , very fast and not laggy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Nena
Site Experience FeedbackJun 15, 2026
Cute shoes!! Price isn't bad either.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
I am so excited to receive these exclusive mary janes! I have been looking for them everywhere.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
kk
Site Experience FeedbackJun 15, 2026
na
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Kiki
Site Experience FeedbackJun 15, 2026
Na
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Ney
Site Experience FeedbackJun 15, 2026
It’s always a pleasure shopping with Journeys, I always find good deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Myynameisjeff
Site Experience FeedbackJun 15, 2026
It was a great experience, a lot to choose from and great deals!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Carmen
Site Experience FeedbackJun 15, 2026
Good experience, good deal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
None
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
SS
Site Experience FeedbackJun 15, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shesayimchosen
Site Experience FeedbackJun 15, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 15, 2026
I love it
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Maria
Site Experience FeedbackJun 15, 2026
Satisfied with my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackJun 15, 2026
Overall great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jordan
Site Experience FeedbackJun 15, 2026
Very Easy and Quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hannah
Site Experience FeedbackJun 15, 2026
Amazing experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LouWho
Site Experience FeedbackJun 15, 2026
Easy to find what I was looking for. System failed to recognize my login. 🙄
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Les
Site Experience FeedbackJun 15, 2026
Easy ordering!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jossy
Site Experience FeedbackJun 15, 2026
I like it!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
cutety
Site Experience FeedbackJun 15, 2026
Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackJun 15, 2026
quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michele
Site Experience FeedbackJun 15, 2026
It was very easy to order online with journeys overall it was a simple checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KDL
Site Experience FeedbackJun 15, 2026
Fine
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Bug
Site Experience FeedbackJun 15, 2026
It was super easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kev
Site Experience FeedbackJun 15, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Camiluchis
Site Experience FeedbackJun 15, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chas
Site Experience FeedbackJun 15, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C-Bear33
Site Experience FeedbackJun 15, 2026
It was quick and easy. Very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
It was easy to work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jj
Site Experience FeedbackJun 15, 2026
Easy and nice
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kla
Site Experience FeedbackJun 15, 2026
I wish the taxes showed up or the zipcode was asked in billing page and i could see the total on the billing with taxes before clicking ok checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blue17
Site Experience FeedbackJun 15, 2026
The overall interaction with ordering online was fast and easy. Used points and redeem rewards which was nice. Will definitely be back to shopping here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
christinenewman81@ymail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caleb
Site Experience FeedbackJun 15, 2026
Interaction today went very well and I am very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ana
Site Experience FeedbackJun 15, 2026
Very easy to checkout and love how many payment options there are!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackJun 15, 2026
Very easy to shop and quick to pick up. 10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maria0613
Site Experience FeedbackJun 15, 2026
Very quick and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Addy
Site Experience FeedbackJun 15, 2026
Great got to use reward points.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
It was really easy! They had the product I was looking for and I look forward to ordering more from Here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shoes
Site Experience FeedbackJun 15, 2026
It was super easy and I will do it again.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kary Ann
Site Experience FeedbackJun 15, 2026
It’s simple but I prefer a “+” button was added on top of the item you want to purchase for quick purchase and so I don’t have to backspace every time I want to keep looking for more products. Or if when I press keep shopping it can take me back to where I left off browsing.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7