Journeys Reviews - 8,068 Post-Delivery Reviews - 9.4/10
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,107
Yesenia
Site Experience FeedbackJun 13, 2026
It was easy and quick which was really nice!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Military Journey
Site Experience FeedbackJun 13, 2026
User friendly and detailed information
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 13, 2026
Wish there was more promotions
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
MCG
Site Experience FeedbackJun 13, 2026
Excelente for the first time. Had no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Great! I love this store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leslie
Site Experience FeedbackJun 13, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saif
Site Experience FeedbackJun 13, 2026
I had a good experience because it was easy to find the items I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
They had the shoes I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nay
Site Experience FeedbackJun 13, 2026
I try to order in the morning but my internet is really bad and the website was down for me and i couldn’t to it I was out of my house, I just got into my house and I had really presented that I had to order something since this are the shoes my boyfriend have been wanting for a long time and since we are leaving for vacations soon I want to give it to him with good internet the website works awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Minah
Site Experience FeedbackJun 13, 2026
Process of finding what I was looking for was easy then I stumbled upon a pair of shoes I wasn’t looking for and they were on sale and I immediately purchased them. Check out process was smooth and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackJun 13, 2026
It’s a little laggy but not bad.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steoh
Site Experience FeedbackJun 13, 2026
The site was easy great selections.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tami
Site Experience FeedbackJun 13, 2026
Rico em produtos e novidades
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
me pareció un buen sitio para comprar
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Straight to the point
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 13, 2026
Website experience was fine but I wanted to use Afterpay and kept being thrown in a loop. Had to leave the website and go through the Afterpay app instead which was frustrating.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 13, 2026
I love their reward system! Having access to free shipping makes it easy to make purchases when the stock is low in store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
StaceFace
Site Experience FeedbackJun 13, 2026
It was easy and the have the best selection of adidas shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Prince
Site Experience FeedbackJun 13, 2026
The whole experience was a good one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackJun 13, 2026
I bought the strawberries and bees converse for a cute tour shoe I’m going to watch Noah Kahan in tour at Fenway and I thought these would be the perfect shoe I’m so excited!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Overall interaction was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great selection
Site Experience FeedbackJun 13, 2026
Great selection!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara
Site Experience FeedbackJun 13, 2026
Good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nene
Site Experience FeedbackJun 13, 2026
it was amazing!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Olivia
Site Experience FeedbackJun 13, 2026
It was very easy to find what I was looking for. My size was still in stock despite it being a popular item and navigating checkout was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sierra
Site Experience FeedbackJun 13, 2026
Easy and user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chocolatemilkcow
Site Experience FeedbackJun 13, 2026
I had a overall amazing experience in found what I was looking for way cheaper then at the original store and free shipping!! This item was also so hard to find at other stores without already being high priced and out of stock but i was able to find it on the journeys website!! I love shopping at journeys not just for me for others and not just shoes but also socks and shoe care kits. I love how theres a variety and also all the latest trends in numerous different sizes. This is my first online order this year but ive made around 2-3 in store purchases! Definitely will be shoping here only when in search of shoes or other accessories!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JustMe
Site Experience FeedbackJun 13, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LizKu
Site Experience FeedbackJun 13, 2026
My experience with the website was very positive. It was easy to navigate, the information was clear, and everything worked smoothly. I found what I needed quickly and had no issues
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Yez
Site Experience FeedbackJun 13, 2026
Super easy and fast checking out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 13, 2026
Site worked well and as expected
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Herr
Site Experience FeedbackJun 13, 2026
Super easy to use, very accessible and accurate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Na
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Galaviz pet grooming
Site Experience FeedbackJun 13, 2026
Easy to use browser big selection of shoes..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackJun 13, 2026
The shopping was great. Easy & fast! So I will be shopping from here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aaliyah
Site Experience FeedbackJun 13, 2026
Really liked it nice shoes and good discount
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
sage
Site Experience FeedbackJun 13, 2026
thank you!
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJun 13, 2026
I always get good service, and the prices are amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Haley
Site Experience FeedbackJun 13, 2026
Great deal on a quality brand name shoe! Paid well over $30 cheaper than the brand’s website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caryme
Site Experience FeedbackJun 13, 2026
My interaction with the Journeys website was fantastic! no issues at all!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Loved it
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackJun 13, 2026
Really well and had a $10 off discount for first time buyers
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Frank
Site Experience FeedbackJun 13, 2026
Transaction was hassle free and with no mysterious charges, which I appreciate.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 13, 2026
The prices are great & easy to find what you're looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Fast and efficient. I knew what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJun 13, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Easy to navigate and find exactly what I needed. Checkout was simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
alex
Site Experience FeedbackJun 13, 2026
i love it
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Alaskanpenguin76
Site Experience FeedbackJun 13, 2026
I love Journeys! They have an amazing online selection and ship quickly to Alaska
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Not good
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1