Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,474 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 6% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,218
Online Shopper
Site Experience FeedbackJul 31, 2026
Used a link and it was quick
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AGoodyG
Site Experience FeedbackJul 31, 2026
Shopping here today was for my son's school shoes. He likes this store. I wish that I could afford to shop here all the timeš it was fairly easy to get to the products I needed and to checkout. Overall im very satisfied with the setup.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kdav
Site Experience FeedbackJul 31, 2026
Very easy to purchase the item. Website is user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angelica
Site Experience FeedbackJul 31, 2026
I had a very helpful experience. I always shop for backpacks at this store for both my kids.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynne
Site Experience FeedbackJul 31, 2026
Wonderful layout easy to filter to find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackJul 31, 2026
My experience was very smooth, the price of items are just so expensive these days.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Easy
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meme
Site Experience FeedbackJul 31, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Ally Marie
Site Experience FeedbackJul 31, 2026
It was fast and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ly
Site Experience FeedbackJul 31, 2026
it was good fast and easy not slow fast website esay shipping options .
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Samara
Site Experience FeedbackJul 31, 2026
Very good on finding the shoes i want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joel
Site Experience FeedbackJul 31, 2026
It was amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jose M.
Site Experience FeedbackJul 31, 2026
Everything was easy. I even had a coupon I was able to use to save some money. I like the rewards program.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jessica
Site Experience FeedbackJul 31, 2026
10/10 experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabbzzilla
Site Experience FeedbackJul 31, 2026
Over all had a fast and easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJul 31, 2026
Easy to find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aiko
Site Experience FeedbackJul 31, 2026
The website is amazing!!!! Veeery easy to choose and order. 10/10š
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mo
Site Experience FeedbackJul 31, 2026
Always a great shopping experience with Journey's. Never had any issues online or in- store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dani
Site Experience FeedbackJul 31, 2026
It was really easy to order the shoes that I wanted because it was easy to find on the website. The only bad was that I was going to order a gold jansport backpack for my son but it was only available for pickup and not stocked in any store near us. I understand that is less of a website issue and more of a stock issue but still.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
toes
Site Experience FeedbackJul 31, 2026
bad
- Overall Rating: N/A
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Whit
Site Experience FeedbackJul 31, 2026
Very easy to use and check out through Apple Pay.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
sg1117
Site Experience FeedbackJul 31, 2026
Easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Naii
Site Experience FeedbackJul 31, 2026
My experience was great more easier than I expected, would be shopping again soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chikis909
Site Experience FeedbackJul 31, 2026
It was very easy to make the purchase, and I really like the shipping options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Great experience overall. Easy check out. New user discount. Exact product we wanted. Great price. Appreciate the free shipping. Convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eric
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HunWin
Site Experience FeedbackJul 31, 2026
I've always loved shopping at Journey's Kidz and I've always been able to find nice shoes here as an adult with kids sized feet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lucy1127
Site Experience FeedbackJul 31, 2026
Perfect
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vicky
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Zai
Site Experience FeedbackJul 31, 2026
It was easy to use and really nice to see all the deals for back to school makes shopping easier!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJul 31, 2026
Nothing to share
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenni
Site Experience FeedbackJul 31, 2026
Very easy and fast checkout process. I received a $10 off coupon for creating an account and making a purchase greater than $75. Overall, great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WL
Site Experience FeedbackJul 31, 2026
Todo bien , PERO DEBERĆA HABER UNA APLICACIĆN
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Szapata19
Site Experience FeedbackJul 31, 2026
Very good interaction however I would suggest more updates of your order. I've had to call the store a few times to check if my order is in the store and they were and the website wouldn't update it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lizz
Site Experience FeedbackJul 31, 2026
I like how the website is organized and how it has like every section for men, female, kids, and toddlers. The organization of the website is always helpful for those donāt know how to work with electronics an example would be my mother. So my overall experience was really good because the website is straightforward.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Faith
Site Experience FeedbackJul 31, 2026
Very good. Love the reward opportunities
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheezey
Site Experience FeedbackJul 31, 2026
Easy, smooth, satisfied with coupon offers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
josh
Site Experience FeedbackJul 31, 2026
My interaction went pretty smoothly i enjoyed it nothing stressed me out or gave me a hard time. super easy!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Keiry
Site Experience FeedbackJul 31, 2026
I had a pretty easy time ordering what I needed to.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 31, 2026
Great service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dee
Site Experience FeedbackJul 31, 2026
website was lowkey laggy but itās okay because i got my converse..
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Michaelajoy
Site Experience FeedbackJul 31, 2026
So happy to order my baby girls backpack for her just in time for school!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel Osborne
Site Experience FeedbackJul 31, 2026
The checkout experience was so smooth and simple!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moe
Site Experience FeedbackJul 31, 2026
Great would highly recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coco
Site Experience FeedbackJul 31, 2026
It was ok
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Erin
Site Experience FeedbackJul 31, 2026
Took a bit long to load and it was adding 2 items to my cart instead of one, but otherwise it was smooth and easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jenny
Site Experience FeedbackJul 31, 2026
It was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
gen
Site Experience FeedbackJul 31, 2026
Very goood service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frenchy
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10