Journeys Reviews - 8,055 Post-Delivery Reviews - 9.4/10
Journeys Rating
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2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 6% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,324
Gaby
Site Experience FeedbackJun 19, 2026
Simple to order but would be better if I could just click on apple pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Whitpooh
Site Experience FeedbackJun 19, 2026
My shopping experience today was top tear plus I got a super handy coupon!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Fire
Site Experience FeedbackJun 19, 2026
Good other than I tried to check out using Google pay and it told me I had insufficient funds which was untrue
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Livie
Site Experience FeedbackJun 19, 2026
It was easy. Glad that they had the shoe I wanted in my size that was sold out everywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
King
Site Experience FeedbackJun 19, 2026
Easy to use online features
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lili
Post-Delivery FeedbackJun 19, 2026
8167629003
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
KD
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackJun 19, 2026
I had a good experience for my first time purchasing from them. I liked that if there were any coupons that could be applied to the purchase they show me before I check out.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gee
Site Experience FeedbackJun 19, 2026
I kept on having to refresh the page because I kept on receiving an error for in store pickup. I had to ship it to my house even though I wanted to pick it up in store.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackJun 19, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miii
Site Experience FeedbackJun 19, 2026
Very smooth and easy purchase! They had exactly what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
queen
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MegNae
Site Experience FeedbackJun 19, 2026
Website isnt very well setup to maneuver thru
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Mia
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quilla
Site Experience FeedbackJun 19, 2026
very fast and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MissLizzbt
Site Experience FeedbackJun 19, 2026
Positive overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lols
Site Experience FeedbackJun 19, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Stephanie
Site Experience FeedbackJun 19, 2026
Couldn't use gpay
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Titi
Site Experience FeedbackJun 19, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackJun 19, 2026
I have no complaints! I enjoy the great selection and exclusive options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zo-Zo
Site Experience FeedbackJun 19, 2026
Journeys was the only place that had my middle school dream shoes in stock! The piece wasn't bad, and I signed up for all access to get free shipping and got an additional $5 off code! All in all, pretty happy with it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mmmmmmmmm
Site Experience FeedbackJun 19, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Honchos Gee
Site Experience FeedbackJun 19, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
skip
Site Experience FeedbackJun 19, 2026
The website was fine. The fact that I couldn't get these at the store because the associates refused to help me was the issue.
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 1
Dawgnation
Site Experience FeedbackJun 19, 2026
I'm happy to see the Journeys has these shoes. I've been looking for them everywhere. The purchase process was simple and easy. And love the price, this brand usually sells around 65.99.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nono
Site Experience FeedbackJun 19, 2026
Very good checking out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RB
Site Experience FeedbackJun 19, 2026
My son mentioned wanting Lego crocs so I did a google search and Journeys popped up first. When I was directed to their page it was very simple and quick to see their inventory and place an in store pickup order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Rewards are awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Nothing to say at this moment
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Gregory
Site Experience FeedbackJun 19, 2026
No direct interaction with the website other than to order the shoes. I actually found the shoes on Temu and prior to placing an order with them I did a Google search for the brand, model and color and Journeys price was $10 cheaper, so I placed the order with Journeys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joce
Site Experience FeedbackJun 19, 2026
i was very happy with the discount that you guys gave me will be shopping here again in the future and you guys were the only one to have this color way for sale in my size
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rubes
Site Experience FeedbackJun 19, 2026
Easy website to navigate and had just what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Good- smooth
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Bakergirl
Site Experience FeedbackJun 19, 2026
I usually go into a journeys store but, had to go online this time. Very easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cam
Site Experience FeedbackJun 19, 2026
Nice easy and cheap
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
GC Ramirez
Site Experience FeedbackJun 19, 2026
I loved the website very easy and many options to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Monse
Site Experience FeedbackJun 19, 2026
It’s secure and safe
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Martinez Davis
Site Experience FeedbackJun 19, 2026
Martinez Davis
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Kam
Site Experience FeedbackJun 19, 2026
It was easy and quick and i was able to use my discount on my brand new shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sheepdogg
Site Experience FeedbackJun 19, 2026
Everything works perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
yuh
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mori
Site Experience FeedbackJun 19, 2026
I found the listing for these Mary Janes by looking up chunky Mary Jane's on google. The sale showed up with a fantastic price reduction and a popup showed free shipping for rewards members
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T Graham
Site Experience FeedbackJun 19, 2026
Great experience as always
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Miche
Site Experience FeedbackJun 19, 2026
It was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hannah Hannah
Site Experience FeedbackJun 19, 2026
Always a pleasant experience ordering online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jiji
Site Experience FeedbackJun 19, 2026
Good easy checkout experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
barbra
Site Experience FeedbackJun 19, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leah
Site Experience FeedbackJun 19, 2026
easy to navigate and use. i liked it! I think i would’ve liked to be able to look at my cart on my screen at the same time as looking at an option i just clicked on (on my phone).
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Momshopsalot
Site Experience FeedbackJun 19, 2026
Easy and size was in stock
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10