Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,586 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,455
Debbie
Site Experience FeedbackAug 8, 2026
I only order shoes from here when I have a coupon .
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
biki
Site Experience FeedbackAug 8, 2026
I really like the shoes i got and how easy it was to get my $10 reward i would definitely buy again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aeonian
Site Experience FeedbackAug 8, 2026
Easy shopping experience and have a lot of really cute limited time items (I’m obsessed with their hello kitty ones). Lots of great options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Khaos
Site Experience FeedbackAug 8, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jmo
Site Experience FeedbackAug 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Riri
Site Experience FeedbackAug 8, 2026
I love how my total was given to be in the beginning and no extra charges after. Overall very useful!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nano
Site Experience FeedbackAug 8, 2026
It was good :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blessed daily
Site Experience FeedbackAug 8, 2026
I like the variety that journeys place to shop online even has product that can't be found in store also like if item is unavailable that they will be restocking
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
imane
Site Experience FeedbackAug 8, 2026
this was a very great and easy purchase got 10% off discount for first time signing in with an account and wasn’t bad price.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Eme
Site Experience FeedbackAug 8, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ay
Site Experience FeedbackAug 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pea
Site Experience FeedbackAug 8, 2026
Simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
melissa.cantu15@yahoo.com
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
My overall experience was excellent and very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Gift of Gab
Site Experience FeedbackAug 8, 2026
I think the website is just fine. It worked
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tati
Site Experience FeedbackAug 8, 2026
Maybe have a category only for toddlers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
V
Site Experience FeedbackAug 8, 2026
Overall, my experiences with online journeys were quite positive. It took me only 10 minutes to complete, and the process was straightforward and user-friendly.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Liana
Site Experience FeedbackAug 8, 2026
It was easy to find the product and size I was looking for.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rico suave
Site Experience FeedbackAug 8, 2026
I falsely got excited about a lot of shoes that weren't available in my size, but I was able to score a pair for only 20 bucks so I'm happy that I was able to find something like that
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
Funsize
Site Experience FeedbackAug 8, 2026
I have nothing bad to say it’s was super easy and had a great deal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
e
Site Experience FeedbackAug 8, 2026
good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Brook
Site Experience FeedbackAug 8, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cj
Site Experience FeedbackAug 8, 2026
Smooth and quick
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Cristy
Site Experience FeedbackAug 8, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jessica
Site Experience FeedbackAug 8, 2026
It was fine. Found some shoes my daughter wanted at an ok price. I appreciated finding a discount code. That always makes me feel better about a purchase.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lili
Site Experience FeedbackAug 8, 2026
I love journeys, I have bought shoes many times from here whether it was for me or my siblings even my parents. We are a journeys lover !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackAug 8, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alcaclau
Site Experience FeedbackAug 8, 2026
It was very easy to place an order. Very accurate information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marvelgrly
Site Experience FeedbackAug 8, 2026
I liked how quick the transaction was and how easily I was able to add my gift card.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isabel B.
Site Experience FeedbackAug 8, 2026
Great experience . Found what I was looking for and had the option to pick up at local store .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackAug 8, 2026
Grest
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tessa
Site Experience FeedbackAug 8, 2026
Website was very easy to use and checkout process was fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendy
Post-Delivery FeedbackAug 8, 2026
I received an email stating it woukd arrive a certain date. Then I recieved another email saying the product would come sooner than anticipated. At the end of it all, the product ended up arriving on the initial date that was emailed.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 5
- Customer Support: 8
Ana
Site Experience FeedbackAug 8, 2026
I am still shocked as too prices compared to other retailers. Journeys always satisfied with not only their prices but their continuous deals, points system and even birthday rewards. I will definitely recommend them before any other retailer store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nue nue
Site Experience FeedbackAug 8, 2026
It was very easy to find the inventory. I went straight to the brand and size. Very convenient.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
star18
Site Experience FeedbackAug 8, 2026
My entire purchase was quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CeeKaiser
Site Experience FeedbackAug 8, 2026
It was quick and easy and great prices for the items I was looking for!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Lopez
Site Experience FeedbackAug 8, 2026
Offers were great and just what I was looking for. Shipping seems to be pretty quick too but I did have a problem with my Apple Pay. It wouldn’t process my payment so I had to manually enter my card which wast a huge deal per say but it was a little inconvenient.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
May
Site Experience FeedbackAug 8, 2026
It was a very easy interaction all I had to do was look up what I wanted and buy it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Giselle
Site Experience FeedbackAug 8, 2026
Very quick and easy to access where the different brands of shoes are. Only negative thing is how the same shoe is scattered on the website. Like say, the big kids sambas are at the top but I would need little kids sambas, I would have to scroll down to find them. It would make more sense if toddler- big kids same shoes would all be next to each other instead of scrolling to find them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackAug 8, 2026
Good job
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackAug 8, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tee tee
Site Experience FeedbackAug 8, 2026
Great live the prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackAug 8, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
star
Site Experience FeedbackAug 8, 2026
it was simple and easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TracyFoggie
Site Experience FeedbackAug 8, 2026
Went on the website typed in what I wanted, and it came up immediately. Check out was smooth and easy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Nine
Site Experience FeedbackAug 8, 2026
Nice
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chelis
Site Experience FeedbackAug 8, 2026
I found nice shoes in the brand and color I was looking for. The color was brown but that was not an option in the filter but the search for brown shoes works. I loved all the payment options and I was offered a $10 discount, helped me to seal the deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10