Journeys Reviews - 8,080 Post-Delivery Reviews - 9.4/10
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 7% | 9% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,923
Kandi
Site Experience FeedbackJun 27, 2026
Thanks for the great sale price! & $5 coupon it was so helpful and right on time! It’s been hard trying to get back to school things for my kids, but I keep the Faith!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leii
Site Experience FeedbackJun 27, 2026
I really liked it it was really easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJun 27, 2026
I knew what I was looking for and it was easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Steph
Site Experience FeedbackJun 27, 2026
Smooth and easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackJun 27, 2026
I like it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Bhh
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chili
Site Experience FeedbackJun 27, 2026
The website was easy to use and found what I wanted within minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G.ram.
Site Experience FeedbackJun 27, 2026
Fast and easy, found what I was looking quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Costeñita
Site Experience FeedbackJun 27, 2026
Me encantó tienen muchos modelos hermosos
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jackie
Site Experience FeedbackJun 27, 2026
I love ordering with journeys they always have what they got!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
I love shopping at journeys online for my self and also my two girls. I only wish they have an app for it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackJun 27, 2026
my interaction was very good easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristy
Site Experience FeedbackJun 27, 2026
Very easy to use and easy to checkout
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
PHAYLANX58
Site Experience FeedbackJun 27, 2026
Easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kandicane
Site Experience FeedbackJun 27, 2026
It was very easy no issues totally simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
La jefa
Site Experience FeedbackJun 27, 2026
Lo recomiendo me facilitó la compra de hoy espero con ansias lo que ordene después daré mi humilde opinión sobre el producto por el momento estoy feliz 🤗😁
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellie
Site Experience FeedbackJun 27, 2026
It was nice, I don’t really shop on here, I mean I used to way back in the day when I was younger in like middle school. i think I got my backpack here once but I quite liked shopping on here. It was like kinda nostalgic in a way. I will say tax being like eight bucks is a little overkill though…
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Marsh
Site Experience FeedbackJun 27, 2026
Straight foward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LMP PRIVE
Site Experience FeedbackJun 27, 2026
Very very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jg
Site Experience FeedbackJun 27, 2026
aaaa I got an amazing sale
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Alvarez
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dadbod
Site Experience FeedbackJun 27, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJun 27, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Soloder
Site Experience FeedbackJun 27, 2026
I googled women’s shoes first thing that came up with your website. I clicked on it saw the shoes that I liked. They had my size had the option to choose Afterpay click that it was easy then hit place order now. My shoes are on the way
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bargainer
Site Experience FeedbackJun 27, 2026
I purchased one of the items in my wishlist
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
deedee
Site Experience FeedbackJun 27, 2026
i have no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kiki
Post-Delivery FeedbackJun 27, 2026
The best place I've ever gotten shoes!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Babers
Site Experience FeedbackJun 27, 2026
The shoes I ordered are a dream I've had since I was in the 9th grade. I am now 36 making it happen. I am so excited and cannot wait to wear them!! The website was very easy to navigate and also extra point for being in stock with my size because the Nike website didn't have them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dalia
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
GeminiSue
Site Experience FeedbackJun 27, 2026
Very easy, user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Puma Cat
Site Experience FeedbackJun 27, 2026
I had a good experience signing up for the $10 off $75 dollar purchase for new members! And I’m happy I was able to get $10 off.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sev
Site Experience FeedbackJun 27, 2026
Taxes weren’t added on until after purchase. I didn’t like that. Everything else was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L.
Site Experience FeedbackJun 27, 2026
Great variety of footwear.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Mamma
Site Experience FeedbackJun 27, 2026
Very good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
LayJay
Site Experience FeedbackJun 27, 2026
Everything was smooth with my transaction today. I found what I needed with no problem and checkout was easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Wong
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
I feel that if you spend a certain amount that shipping should be free, like most other merchants offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tara
Site Experience FeedbackJun 27, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fatboi
Site Experience FeedbackJun 27, 2026
I had a great interaction and there was no problems. I tried to order something off the shoe website but it was sold out so I came here and got it for even cheaper
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Smiley
Site Experience FeedbackJun 27, 2026
Easy to navigate through site and purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chrissy
Site Experience FeedbackJun 27, 2026
Very easy to order. Nice selection
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Daddy's Girl!❤️
Site Experience FeedbackJun 27, 2026
I'm so happy w/ my bday gift!🎈 Thanks Dad!🎁
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pink Turtle
Site Experience FeedbackJun 27, 2026
Very good, found what I needed and the size as well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anaii
Site Experience FeedbackJun 27, 2026
It was wonderful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pokey
Site Experience FeedbackJun 27, 2026
Happy to have found what I was looking for and it was easy to purchase
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jenny
Site Experience FeedbackJun 27, 2026
Easy to work with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MillyMillz
Site Experience FeedbackJun 27, 2026
Easy to navigate no problem with checking out and have always received my package is in a timely manner
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Great online store! I usually like go to the store more than online shopping but online it’s easy to see the offers and the items and order .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackJun 27, 2026
Checkout was fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Super easy to use!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9