Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,100 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 8% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,811
Gibby
Site Experience FeedbackJun 29, 2026
It was really easy to use I found exactly what I wanted added it to cart and then paired for them in under 5 min super easy and great prices as well
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
Fue rápido y muy fácil todo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ida
Site Experience FeedbackJun 29, 2026
I’m not quite sure why, but I selected home delivery but was never asked for my address.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Devann
Site Experience FeedbackJun 29, 2026
It was great. I've been looking for crocs to match my son.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackJun 29, 2026
I thought the service was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
raqfeen
Site Experience FeedbackJun 29, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
emoni
Site Experience FeedbackJun 29, 2026
i think the shoes are very cute and affordable!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niccaya
Site Experience FeedbackJun 29, 2026
My experience with the website today was excellent. It was easy to navigate, and I had no issues finding what I was looking for. The checkout process was quick and smooth, and I was happy to receive a $10 discount. I also noticed that Journeys’ prices were lower than some other websites I checked, which made my purchase an even better value. Overall, I had a great experience and have no complaints.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MommyG
Site Experience FeedbackJun 29, 2026
I wish there were better sales as well as a larger product selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teresa
Site Experience FeedbackJun 29, 2026
It was easy to order my shoes online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackJun 29, 2026
Very easy to use website and the shoes I wanted were on sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackJun 29, 2026
100/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pony
Site Experience FeedbackJun 29, 2026
My interaction with the website today, went excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chelso
Site Experience FeedbackJun 29, 2026
Great found what I was searching for
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joc Dee
Site Experience FeedbackJun 29, 2026
Easy to maneuver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Super easy and quick access to what I needed
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
All was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KJG
Site Experience FeedbackJun 29, 2026
Good experience had shoes i have been wantinging but are sold out.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Staciaree
Site Experience FeedbackJun 29, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Team Titan Dj
Site Experience FeedbackJun 29, 2026
I love my experience here. I’ve been shopping here for years in store and very new to online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackJun 29, 2026
I love it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rae
Site Experience FeedbackJun 29, 2026
It's an website to use, the sales were good, and i signed up for the rewards program received a coupon and free shipping
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Joey
Site Experience FeedbackJun 29, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Bev
Site Experience FeedbackJun 29, 2026
Everything was good no complaints
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Gooby
Site Experience FeedbackJun 29, 2026
I love the selection as I was unable to find the shoe I wanted on the Vans website! 10/10.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drea
Site Experience FeedbackJun 29, 2026
Website said if I signed up for a membership with journeys I’d get $10 off an order of $75 or more but I did not receive the $10 off discount.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dannie
Site Experience FeedbackJun 29, 2026
Been wanting a pair for a while now and ran across a great deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pupusa
Site Experience FeedbackJun 29, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mari
Site Experience FeedbackJun 29, 2026
It was very easy to look for what I needed. It was easy to find the location where I wanted to pick up. I had no issues with the website at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Latasha
Site Experience FeedbackJun 29, 2026
The website was pleasant thank you I don’t have any other comments.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linzo
Site Experience FeedbackJun 29, 2026
It was good I found a pair of shoes my niece would like.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
kasia
Site Experience FeedbackJun 29, 2026
i love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Timmy
Site Experience FeedbackJun 29, 2026
Always on time and good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
myiah
Site Experience FeedbackJun 29, 2026
great 10/10
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
Product was easy to find and fast and easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seen
Site Experience FeedbackJun 29, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abbi
Site Experience FeedbackJun 29, 2026
The website was great and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Your mom
Site Experience FeedbackJun 29, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gabriel j
Site Experience FeedbackJun 29, 2026
It was pretty easy and straightforward.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Fay
Site Experience FeedbackJun 29, 2026
Everything was good until I went to check out I had to put my card information in about 10 times.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Rick
Site Experience FeedbackJun 29, 2026
Fast and easy
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Chocc
Site Experience FeedbackJun 29, 2026
It was fast and easy to locate everything I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
snaq
Site Experience FeedbackJun 29, 2026
Easy to use and was fast and organized
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Girl
Site Experience FeedbackJun 29, 2026
It was really fast and easy to understand. Love being a member great rewards.!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendy h
Site Experience FeedbackJun 29, 2026
Was able to find a pair of crocs I had been looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mo
Site Experience FeedbackJun 29, 2026
Good selection.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Cat
Site Experience FeedbackJun 29, 2026
Great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8