Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,398 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 6% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,563
Jobe
Site Experience FeedbackOct 9, 2026
It was honestly great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
$\/4800
Site Experience FeedbackOct 9, 2026
It was good, ur shipping prices are quite steep
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xavi
Site Experience FeedbackOct 9, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bear
Site Experience FeedbackOct 9, 2026
It was easy to work with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anitaa
Site Experience FeedbackOct 9, 2026
I’m so happy and can’t wait!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blessed
Site Experience FeedbackOct 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
coco
Site Experience FeedbackOct 9, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jen
Site Experience FeedbackOct 9, 2026
Pretty decent browse and search filter options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 9, 2026
It was a great experience very easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ivy
Site Experience FeedbackOct 9, 2026
Nothing
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 9, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 9, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emily
Site Experience FeedbackOct 9, 2026
great shoe choices happy with my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ley
Site Experience FeedbackOct 9, 2026
Good
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Stelle
Site Experience FeedbackOct 9, 2026
Good experience and easy check out
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lic
Site Experience FeedbackOct 9, 2026
Na
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lily
Site Experience FeedbackOct 9, 2026
I had a pleasant experience on the website today. I found what I was looking for, and the prices were reasonable.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kid
Site Experience FeedbackOct 9, 2026
Great prices.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kedra
Site Experience FeedbackOct 9, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Scilla
Site Experience FeedbackOct 9, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AndyzCandy213
Site Experience FeedbackOct 9, 2026
everything was as expected. the site is user friendly, easy to search and filter, although when I wanted to check out I had to add a random item to my cart in order to get to the cart. once there I was able to remove the unwanted item and proceed with checking out for the shoes I wanted to purchase
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sassy
Site Experience FeedbackOct 9, 2026
My overall interaction with the website was excellent. I needed the product within a short time and it was available for pickup the next day.
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nooni
Post-Delivery FeedbackOct 9, 2026
Journeys always has a sale they have all the latest styles and are very KID friendly
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Aj
Site Experience FeedbackOct 9, 2026
My overall experience was easy and had no complaints when purchasing
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Judy
Site Experience FeedbackOct 9, 2026
Journeys website was easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pat
Site Experience FeedbackOct 9, 2026
Experience was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
India
Site Experience FeedbackOct 9, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rdavis
Site Experience FeedbackOct 9, 2026
Great interaction with the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 9, 2026
..
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
shaki
Site Experience FeedbackOct 9, 2026
it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashe
Site Experience FeedbackOct 9, 2026
The website was good it had what I need size and color very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judz
Site Experience FeedbackOct 9, 2026
The website is pretty easy to use. I was able to find the item l was looking for quickly. May I add how excited l was to get my item way cheaper than it was seen elsewhere! The check out process was smoothe. I enjoyed tjis shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cristela
Site Experience FeedbackOct 9, 2026
Love the help
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 9, 2026
It was a super easy and simple process to order what I wanted.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Agnes
Site Experience FeedbackOct 9, 2026
very good and very fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunshine424
Site Experience FeedbackOct 9, 2026
My experience was all good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarete
Site Experience FeedbackOct 9, 2026
Good prices y shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
liv
Site Experience FeedbackOct 9, 2026
i love shopping at journeys they have reasonable prices
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Rissa
Site Experience FeedbackOct 9, 2026
I love the deals and reward system.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kiana
Site Experience FeedbackOct 9, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dom
Site Experience FeedbackOct 9, 2026
The website made it very easy to complete my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bubba
Site Experience FeedbackOct 9, 2026
Very easy to order. Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Q
Site Experience FeedbackOct 9, 2026
Quick and efficient
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackOct 9, 2026
Great experience in looking for my item.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 9, 2026
I like the website, though sometimes it glitches and doesn’t respond on touch screen on handheld devices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 9, 2026
Cool
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mari
Site Experience FeedbackOct 9, 2026
It was really good I always purchase from Journeys because of their points system. The price of the shoes I bought did increase by 25 dollars though in the last year which made me sad .. lol but it’s okay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baby212026
Site Experience FeedbackOct 9, 2026
It’s my second time ordering online by Journeys! I hope it comes out with what I want it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 9, 2026
Great experience and easy to follow
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A