Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,121 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 8% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,678
Online Shopper
Site Experience FeedbackJul 3, 2026
Loved it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 3, 2026
I so far have had nothing but great experiences ordering and picking up from journeys store all my shoe experiences 🙌
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KiwiHotpeppers
Site Experience FeedbackJul 3, 2026
I had no problems finding exactly what I was looking for and even stocked in my size. !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bird
Site Experience FeedbackJul 3, 2026
You had exactly what I needed when I needed it and in the size needed also.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rach
Site Experience FeedbackJul 3, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 3, 2026
all good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Elia
Site Experience FeedbackJul 3, 2026
Awesome prices compared to other online stores!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mari
Site Experience FeedbackJul 3, 2026
The website is functional and relatively easy to navigate. Finding specific items was straightforward enough, though the search function could be slightly more accurate. It meets expectations for an e-commerce site, and I didn't run into any major roadblocks while using it today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackJul 3, 2026
It was really organized and easy to navigate.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Olive
Site Experience FeedbackJul 3, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
malie
Site Experience FeedbackJul 3, 2026
awesome, they had the shoes i had been wanting so i’m happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vic
Site Experience FeedbackJul 3, 2026
Good interaction, fast website good service
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Myaa
Site Experience FeedbackJul 3, 2026
I always enjoy shopping from here because of the prices and cute good quality products to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
honey
Site Experience FeedbackJul 3, 2026
It was great very easy to place order and follow checkout process
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Darryl
Site Experience FeedbackJul 3, 2026
The website was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
bbynoxgrl
Site Experience FeedbackJul 3, 2026
Easy and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dalpal77
Site Experience FeedbackJul 3, 2026
No bugs smooth checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stu
Site Experience FeedbackJul 3, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Blurr
Site Experience FeedbackJul 3, 2026
Great experience!! Good promo code for first time online buyers. Have a journeys in the mall close to me, but they didn’t have my sizes/wouldn’t order them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 3, 2026
My shoes were more money than the vans website but had sold out. I’m glad I found them here.
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Chenia
Site Experience FeedbackJul 3, 2026
Website is easy to navigate and prices are reasonable
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mm
Site Experience FeedbackJul 3, 2026
Love journeys fast shipping!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Julian
Site Experience FeedbackJul 3, 2026
I like how journeys has many options both in store and online!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
LupitaG
Site Experience FeedbackJul 3, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Master P.
Site Experience FeedbackJul 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Such737
Site Experience FeedbackJul 3, 2026
I liked the different styles of crocs available as this is a gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jasmyn
Site Experience FeedbackJul 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mads
Site Experience FeedbackJul 3, 2026
Very well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hoppieschick
Site Experience FeedbackJul 3, 2026
Would prefer to shop to possibly office box
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Josey
Site Experience FeedbackJul 3, 2026
Journey's website is easy to use! I was able to get on find my item and several color options, plus make my purchase all within 7 minutes! I love it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bun
Site Experience FeedbackJul 3, 2026
Overall I had a great experience
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
k
Site Experience FeedbackJul 3, 2026
very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackJul 3, 2026
Great check out easy and quick
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Eric
Site Experience FeedbackJul 3, 2026
No problem
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Suzy
Site Experience FeedbackJul 3, 2026
Super easy they didn’t have my daughters size in store so we looked it up online to purchass
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TYoung
Site Experience FeedbackJul 3, 2026
Used to buy Doc Martens at Journeys as a kid. Glad yall are still around! Please send any stickers!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Unicorn
Site Experience FeedbackJul 3, 2026
I had a good interaction with the website today.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Zapatos
Site Experience FeedbackJul 3, 2026
Wide selection. Good prices.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Al
Site Experience FeedbackJul 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
onie
Site Experience FeedbackJul 3, 2026
so fast and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 3, 2026
Good experences so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackJul 3, 2026
I love Journeys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Windilee
Site Experience FeedbackJul 3, 2026
The interaction was positive. I have been debating on this purchase for a few weeks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiff
Site Experience FeedbackJul 3, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cp
Site Experience FeedbackJul 3, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AV
Site Experience FeedbackJul 3, 2026
Wonderful experience! Fast and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hanh H.
Site Experience FeedbackJul 3, 2026
Very easy shopping experience. Everything was straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 3, 2026
N/A
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mikey
Site Experience FeedbackJul 3, 2026
Was a cool experience here real clear and easy to buy my kids things for they birthday
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackJul 3, 2026
Great! Found an item that sold out elsewhere.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10