Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,131 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 8% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 87% |
Neutral | 9% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,550
Erin
Site Experience FeedbackJul 5, 2026
Good except I wanted to split my payment and use a Visa gift card I had + pay the rest with my card but that wasn't an option so that was a little disappointing.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Rj
Site Experience FeedbackJul 5, 2026
Over all satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cecy
Site Experience FeedbackJul 5, 2026
Check out is easy. Options are clear. Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bratz
Site Experience FeedbackJul 5, 2026
Military discount should be included
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
zy
Site Experience FeedbackJul 5, 2026
I had no bad experience during my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lani
Site Experience FeedbackJul 5, 2026
Very good. Clear info and available information.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 5, 2026
Good, chill
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 5, 2026
I tried to make this order 3 or 4 times but it wouldn’t go through but it kept charging my card
- Overall Rating: 1
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJul 5, 2026
Website is very easy to shop and make Purchase. The checkout is easy and quick. Like that you can get points for each perchase and use those points. Like that members get free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Girlpop
Site Experience FeedbackJul 5, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJul 5, 2026
Shopping was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
George
Site Experience FeedbackJul 5, 2026
The website kept crashing but it’s probably my device
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mer
Site Experience FeedbackJul 5, 2026
perchas was easy and quick
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Erickson
Site Experience FeedbackJul 5, 2026
Found the item that I was looking for and the size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kani
Site Experience FeedbackJul 5, 2026
amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chely
Site Experience FeedbackJul 5, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KT chidgey
Site Experience FeedbackJul 5, 2026
I felt very satisfied with the ease and pricing - everytime I have ordered here I’m stoked
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keke
Site Experience FeedbackJul 5, 2026
Overall experience was good. The only problem was checking out. I thought I could stack a promo code with my rewards but it didn’t let me. And then I couldn’t use Apple Pay after clicking the check out button because I wanted to make sure that my ordering information was correct. But the ease of using the website was very good.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 5, 2026
poop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mailil
Site Experience FeedbackJul 5, 2026
Me gustan los descuentos de la tienda súper genial
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meli
Site Experience FeedbackJul 5, 2026
Cute shoes!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 5, 2026
No
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Teddy
Site Experience FeedbackJul 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tita
Site Experience FeedbackJul 5, 2026
Prefect time to purchase the item we were looking for, it was discounted as well as I got a 10 off for becoming a member.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
AlessiaA
Site Experience FeedbackJul 5, 2026
It was really good and easy going :)
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Darleen
Site Experience FeedbackJul 5, 2026
great. simple. straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dani
Site Experience FeedbackJul 5, 2026
it was a good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
NJ
Site Experience FeedbackJul 5, 2026
Everything was clear and super easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackJul 5, 2026
Pretty cool and swift experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
elle
Site Experience FeedbackJul 5, 2026
It was a bit laggy but I made it work out and I was able to find everything I was looking for without an issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Willow
Site Experience FeedbackJul 5, 2026
Total easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Go shop at Journeys
Site Experience FeedbackJul 5, 2026
Good overall experience, no complaints.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lui
Site Experience FeedbackJul 5, 2026
It was a smooth transaction completed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
For 2 of 4 children
Site Experience FeedbackJul 5, 2026
Ok but very expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brooklyn
Site Experience FeedbackJul 5, 2026
It was a pretty easy experience. I bought because I got an email about the sale going on.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gods daughter
Site Experience FeedbackJul 5, 2026
Love shopping at journeys highly recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DD
Site Experience FeedbackJul 5, 2026
just average no stand ot rather plain
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJul 5, 2026
Fast and easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 5, 2026
N/A
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 5, 2026
thank you
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ash
Site Experience FeedbackJul 5, 2026
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brit
Site Experience FeedbackJul 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lex G
Site Experience FeedbackJul 5, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana
Site Experience FeedbackJul 5, 2026
It was super easy to navigate and I’m so happy I could finally purchase the shoes I’ve been wanting
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fabiolac
Site Experience FeedbackJul 5, 2026
Demasiado bien todo, fue fácil el mejor precio
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fame
Site Experience FeedbackJul 5, 2026
Prices were fair but for a first time buyer I would’ve liked to see some kind of deal.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jaime
Site Experience FeedbackJul 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Emi123
Site Experience FeedbackJul 5, 2026
Very straightforward!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ke
Site Experience FeedbackJul 5, 2026
It was very easy to complete the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Idk
Site Experience FeedbackJul 5, 2026
Very good as I needed new shoes , every where I looked way expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10