Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,145 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 87% |
Neutral | 10% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,527
Kids backpack
Site Experience FeedbackJul 6, 2026
I have no complaints. If I had to choose something I’d say it was a but expensive for a kids backpack.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great Selection
Site Experience FeedbackJul 6, 2026
Selection has expanded that was every cool to see. Found multiple styles I was hunting for in one place.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nat
Site Experience FeedbackJul 6, 2026
I like it , it’s easy to checkour
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
K
Site Experience FeedbackJul 6, 2026
Journeys makes it easy for me to find any everyday shoe for good prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
:)
Site Experience FeedbackJul 6, 2026
Super easy and accessible without all the handling.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
dari
Site Experience FeedbackJul 6, 2026
i love journeys
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
sally
Site Experience FeedbackJul 6, 2026
its really easy to pick things and spend dat moneyy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andrea Torres
Site Experience FeedbackJul 6, 2026
It was quick and easy
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jaycee
Site Experience FeedbackJul 6, 2026
Can’t wait for my adidas part of my collection and some for my kids lol theirs are an everyday use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackJul 6, 2026
The website design is confusing because of the bottoms
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Typhany
Site Experience FeedbackJul 6, 2026
It was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ghh
Site Experience FeedbackJul 6, 2026
hhh
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruby
Post-Delivery FeedbackJul 6, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gev
Site Experience FeedbackJul 6, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kari
Site Experience FeedbackJul 6, 2026
It’s easy to shop on this website, love the search button
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jaz
Site Experience FeedbackJul 6, 2026
Had a great experience. Am looking forward to my next purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mialeaaa
Site Experience FeedbackJul 6, 2026
I really liked how the website was straightforward. The prices are good and the selection was even better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Philly
Site Experience FeedbackJul 6, 2026
Great selection with a quick and easy checkout. Would definitely recommend the store.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Anin
Site Experience FeedbackJul 6, 2026
It was okay I kept trying to check out with Apple Pay but it glitched so I had to manually do it
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Daized22
Site Experience FeedbackJul 6, 2026
Easy to navigate and click selections. I like the layout and sorting of the varieties of shoes. Appreciate the discount offer if I share my email
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mira
Site Experience FeedbackJul 6, 2026
For the most part it was good ordered fast easy and quick
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Vega
Site Experience FeedbackJul 6, 2026
Found exactly what I was looking for! Easy website to navigate. Highly recommend shopping at Journeys!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nene
Site Experience FeedbackJul 6, 2026
It was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hannah
Site Experience FeedbackJul 6, 2026
Yes very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 6, 2026
Over all smooth transition
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Kthomp
Site Experience FeedbackJul 6, 2026
Very good . Everything went smooth ! Can’t wait for my new shoes !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackJul 6, 2026
My interaction was quick and easy. I even got a room code for signing up which I loved!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 6, 2026
Wish there was an app because when I get on the website the webpage seems to lag
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
AyA2007
Site Experience FeedbackJul 6, 2026
It was very user friendly, I found my item with ease and selection of delivery was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The catwoman
Site Experience FeedbackJul 6, 2026
Everything was easy, quick, convenient, and I would shop online again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 6, 2026
Its nice and easy and had good selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Darren
Site Experience FeedbackJul 6, 2026
The website was easy to navigate and logging in to my account make checkout fast and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 6, 2026
Online ordering is easy. I like the deals!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mara
Site Experience FeedbackJul 6, 2026
Super satisfied!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tbthrash
Site Experience FeedbackJul 6, 2026
was smooth
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ash
Site Experience FeedbackJul 6, 2026
Super easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glitch
Site Experience FeedbackJul 6, 2026
Website is pretty simple to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amna
Site Experience FeedbackJul 6, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mely
Site Experience FeedbackJul 6, 2026
like dtore
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Ms cupcake
Site Experience FeedbackJul 6, 2026
Beautiful and awesome process very simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 6, 2026
quick and easy
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackJul 6, 2026
It was a good and super easy interaction using the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandrix94
Site Experience FeedbackJul 6, 2026
Happy that a coupon was offered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lotus
Post-Delivery FeedbackJul 6, 2026
The delivery was fast. The product is in great quality it is just first it did not went through and need to get to back order. Overall it was a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Yas
Site Experience FeedbackJul 6, 2026
It was super easy to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ryry
Site Experience FeedbackJul 6, 2026
Good website love journeys
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Tia
Site Experience FeedbackJul 6, 2026
It was an easy and efficient process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JR07
Site Experience FeedbackJul 6, 2026
My overall experience with the Journeys website and quick, simple, and easy. I found what I was looking for and was able to know what size to choose. And as for checking out, it was also quick and simple which. I was overall satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AMBER
Site Experience FeedbackJul 6, 2026
IT WAS EASY TO PLACE AN ORDER AND HAD WHAT I NEEDED IN STOCK.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lizz
Site Experience FeedbackJul 6, 2026
Love it he good prices for my shoes
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A