Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,154 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,487
Yoyo
Site Experience FeedbackJul 8, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tete
Site Experience FeedbackJul 8, 2026
My daughter was asking for this one particular shoe came on the web and found it and was a nice price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Min
Site Experience FeedbackJul 8, 2026
Very good, I really like how u have the things available always on stock.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
drea
Site Experience FeedbackJul 8, 2026
It was good and easy. the only weird part was that paypal only showed up at the beginning
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tt
Site Experience FeedbackJul 8, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meka
Site Experience FeedbackJul 8, 2026
I love it!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MrTommy
Site Experience FeedbackJul 8, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 8, 2026
I love journey I’ve been shopping here for years for myself and my kids
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam G
Site Experience FeedbackJul 8, 2026
Easy to shop, quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 8, 2026
Easy to navigate and order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Juiicy
Site Experience FeedbackJul 8, 2026
Good deals for my kids. Still a great show store in glad they are still around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tati
Site Experience FeedbackJul 8, 2026
The website was easy to use and checkout was quick. I found what I needed without any issues. Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vy317
Site Experience FeedbackJul 8, 2026
I love journeys. You guys always have good shoes selection and all the sizing. Thank you I will purchase more in future!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guera
Site Experience FeedbackJul 8, 2026
Website easy to use and found what I was looking for quickly. Checkout process was quick and easy. Lots of different payment options to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ari
Site Experience FeedbackJul 8, 2026
Overall, my experience with the Journeys website today was good. The site was easy to navigate, and I was able to browse products and find what I was looking for without much difficulty. Product images and descriptions were helpful, and the checkout process was straightforward. One area that could be improved is the search and filtering experience. It would be helpful if filters updated more quickly and made it easier to narrow down products by size, color, and availability. Page loading could also be a bit faster in some areas. Overall, the website provided a smooth shopping experience, but a few performance and usability improvements would make it even better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natalia
Site Experience FeedbackJul 8, 2026
Very easy, very simple to apply promo code too for new sign ups.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lu
Site Experience FeedbackJul 8, 2026
It was easy and smooth to navigate. Had what I needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jes
Site Experience FeedbackJul 8, 2026
It very good and easy to order
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Maritza
Site Experience FeedbackJul 8, 2026
Very amazing
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cam
Site Experience FeedbackJul 8, 2026
Good
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
Lito
Site Experience FeedbackJul 8, 2026
Today at Journeys my shopping experience was excellent. It was very easy to access what I was looking for and where to pick it up. I would definitely recommend people to buy from Journeys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Chacha
Site Experience FeedbackJul 8, 2026
It was very easy to order online everything was set up nicely understandable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dre
Site Experience FeedbackJul 8, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Des
Site Experience FeedbackJul 8, 2026
I’ve ordered from this merchant before for myself it was a good experience. This purchase I made today gave me a okay experience but it’s not something I’m mad at. I tried to type in my credit card information manually it didn’t work but I used apple pay and it worked that way. It still wasn’t a bad experience at all though!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jorge
Site Experience FeedbackJul 8, 2026
The website has a large selection of items, I would just add a filter criteria option to select items on sale
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ryuk
Site Experience FeedbackJul 8, 2026
Very easy and straight foward and understandable will be buying again
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
KB
Site Experience FeedbackJul 8, 2026
Good services
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crash
Site Experience FeedbackJul 8, 2026
It was good finding the shoe was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweetie
Site Experience FeedbackJul 8, 2026
Was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yesi
Site Experience FeedbackJul 8, 2026
Love how easily I can look for anything I need .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keniii
Site Experience FeedbackJul 8, 2026
My interaction was great! Found the product I needed and bought it easily.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
abby
Site Experience FeedbackJul 8, 2026
very easy to use and had lots of variety in shoe selection and good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toma
Site Experience FeedbackJul 8, 2026
Super great yayayay
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Wally
Site Experience FeedbackJul 8, 2026
Easy l
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dell
Site Experience FeedbackJul 8, 2026
Very good and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaleah
Site Experience FeedbackJul 8, 2026
It was a great experience and I got the shoes I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cris
Site Experience FeedbackJul 8, 2026
Overvall it is hard to find new things. Only able to find items I already know of. Not much promos either. expected to pay full price even with a bunch of sign up coupons.
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 3
Ashlie T.
Site Experience FeedbackJul 8, 2026
Website was easy and so was signing up for the rewards program. I love the AfterPay options and the rewards program offers a great discount!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
no
Site Experience FeedbackJul 8, 2026
happy birthday to me my first pair of shoes ever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sol
Site Experience FeedbackJul 8, 2026
Love journey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gina
Site Experience FeedbackJul 8, 2026
It was a good experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Maye
Site Experience FeedbackJul 8, 2026
Easy to order, variety of products, no hidden fees.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bombiskkii
Site Experience FeedbackJul 8, 2026
I had a good experience, it was super fast and easy to order the gift!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Areg
Site Experience FeedbackJul 8, 2026
Pretty good shipping was a little crazy tho
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
blitzem
Site Experience FeedbackJul 8, 2026
when using klarna my prices changed from $94 to $99 which i didn’t understand
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Gabi
Site Experience FeedbackJul 8, 2026
I love it so much
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
K
Site Experience FeedbackJul 8, 2026
My overall interaction with Journeys was very easy and quick today!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zeynep
Site Experience FeedbackJul 8, 2026
Very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joey
Site Experience FeedbackJul 8, 2026
Loved ease of use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 8, 2026
I had no issues. Good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10