Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,179 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,312
Susie
Site Experience FeedbackJul 11, 2026
The website is always easy to use and it wasn’t hard at all to find the type of shoe I was looking for, the sale also made it a quick buy. Journey’s usually has the best sales compared to buying directly from the brands’ store/website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 11, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mady
Site Experience FeedbackJul 11, 2026
My purchases was good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Victor
Site Experience FeedbackJul 11, 2026
Was a great experience, shopped purely because of capital one shopping cashback, so that clearly is helping you guys win sales!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great site!
Site Experience FeedbackJul 11, 2026
Easy checkout! Signing up for the rewards program was fast and worth it. Crocs was sold out of the shoe I wanted so I was super happy to see that you had them in stock.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
M
Site Experience FeedbackJul 11, 2026
My last order was canceled without explanation. I went to the website and see it still available to order, so I’m trying again.
- Overall Rating: N/A
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Deedeee
Site Experience FeedbackJul 11, 2026
Everything was great I can not complain!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 11, 2026
Quick & easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 11, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nick
Site Experience FeedbackJul 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 11, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kyloo
Site Experience FeedbackJul 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Paige
Site Experience FeedbackJul 11, 2026
Super easy and quick to navigate
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Khristian
Site Experience FeedbackJul 11, 2026
Overall it is very easy to select shoes and order them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mackensy
Site Experience FeedbackJul 11, 2026
It was pretty nice and easy to find what I was looking for
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 11, 2026
It was really easy! Two really useful coupons came with my first purchases and I made my second not even a week later. I will definitely be purchasing again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leka
Site Experience FeedbackJul 11, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lele
Site Experience FeedbackJul 11, 2026
Everything was easy to access and I love shopping with journeys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MelB
Site Experience FeedbackJul 11, 2026
It was easy to shop online and find the size I needed, while other sites weren't. TYSM
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
InvisibleCacti
Site Experience FeedbackJul 11, 2026
The only thing I had issue with is that I wish you could filter products based on shipping or pickup only. Alot of the products I interacted with were pick up only and I would of like to filter those out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mm
Site Experience FeedbackJul 11, 2026
this was the easiest shopping experience i've ever had. i found a pair of shoes i wanted immediately, and i checked out within seconds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alisha
Site Experience FeedbackJul 11, 2026
Easy to use, signed up for text messages and received a five dollar discount that I utilized for my purchase which knocked off the five dollars, which was great since taxes and everything else is included. It was easy to use again and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andi
Site Experience FeedbackJul 11, 2026
Great experience and super easy website to navigate. Prices cheaper than more online retailers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Samson
Site Experience FeedbackJul 11, 2026
Good stuff
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
A.O.
Site Experience FeedbackJul 11, 2026
Easy to find what I was looking for, offered a competitive price compared to other retailers which is what made me make my purchase!
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackJul 11, 2026
Very easy to use
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
GamerMom
Site Experience FeedbackJul 11, 2026
Smooth transaction over all, quick and easy to understand and go through
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
CP
Site Experience FeedbackJul 11, 2026
Website was very user friendly. I'd definitely shop again!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bryan
Site Experience FeedbackJul 11, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackJul 11, 2026
N/A
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Brittany
Site Experience FeedbackJul 11, 2026
We love Journey's!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MomOnTheGo
Site Experience FeedbackJul 11, 2026
I had a great experience shopping with Journeys! The website was easy to navigate, and I loved how simple it was to browse different brands and styles. The product photos and sizing information made it easy to choose the right shoes. Checkout was quick and straightforward, and I appreciated the shipping options. My only suggestion would be to offer more promotions or coupon codes, but overall it was a smooth shopping experience. I’ll definitely shop with Journeys again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Turtlelover420
Site Experience FeedbackJul 11, 2026
Had the shoes I wanted in the sizes I wanted, couldn't find them anywhere else
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
queenn
Site Experience FeedbackJul 11, 2026
i loved what i ordered , the prices were also very affordable and i lovee the color .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leah
Site Experience FeedbackJul 11, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
emery
Site Experience FeedbackJul 11, 2026
very good sometimes slow but not laggy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Launa
Site Experience FeedbackJul 11, 2026
I had a really good experience using the website today. It was easy to navigate, the pages loaded quickly, and I was able to find what I needed without any issues. The checkout process was simple, and everything worked smoothly. Overall, I’m very satisfied with my experience and would definitely use the website again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Haley
Site Experience FeedbackJul 11, 2026
It’s always so easy to find what I’m looking for and I love to find the cool exclusive designs for shoes that only journeys has
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tee P.
Site Experience FeedbackJul 11, 2026
It's always a smooth process. This time I had issues with the payment method briefly!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ta
Site Experience FeedbackJul 11, 2026
My overall experience today was straight-ward and easy to navigate. I was able to find the shoes I was looking for with no problem and the checkout process was easy .
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 11, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 11, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
King
Site Experience FeedbackJul 11, 2026
Its a good deal
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
VIV
Site Experience FeedbackJul 11, 2026
excellent
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reedbox
Site Experience FeedbackJul 11, 2026
Greate fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 11, 2026
Very easy to use and navigate. I liked that my coupon code that I was offered after signing up for rewards was accepted. Other shoe sites didn’t allow me to use their code that I “earned” as promised.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandaj310
Site Experience FeedbackJul 11, 2026
Prices are good, large variety of items and brands
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luz
Site Experience FeedbackJul 11, 2026
It was very good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moe
Site Experience FeedbackJul 11, 2026
I love shopping here, I'm satisfied with everything overall!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Em
Site Experience FeedbackJul 11, 2026
It was an easy experience, however I wish I could’ve bundled another $5 coupon that I had, on top of the $10 dollars.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10