Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,617 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 8% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 178,400
Rosa
Site Experience FeedbackNov 9, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackNov 9, 2026
Always love going in store to pick my items every body is always friendly and so helpful no matter what state I’m in
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
alex
Site Experience FeedbackNov 9, 2026
I've been shopping here for awhile since i was little going in store and on the app both have given me an amazing experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DAD
Site Experience FeedbackNov 9, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Derrt
Site Experience FeedbackNov 9, 2026
Was quick and easy
- Overall Rating: N/A
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Xo
Site Experience FeedbackNov 9, 2026
Overall experience was excellent, very easy and not at all overcomplicating, simple web design which I like and not so overstimulated, good job.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stargirl
Site Experience FeedbackNov 9, 2026
It’s easy and simple for me to navigate 🗺️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fllwdreams
Site Experience FeedbackNov 9, 2026
Great easy to use & received a $5 discount
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Buy it!
Site Experience FeedbackNov 9, 2026
Quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellie
Site Experience FeedbackNov 9, 2026
I really love the site and the deals are great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Great company
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Yaya
Site Experience FeedbackNov 9, 2026
Very great I love getting gifts for my nieces and always came here as a kid .
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ni
Site Experience FeedbackNov 9, 2026
It was super easy to order my daughter’s Xmas gift with a welcome back $10 off and free shipping. I couldn’t be more pleased with my online shopping experience with Journey’s. Definitely recommend doing Xmas shopping with them!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Awsome
Site Experience FeedbackNov 9, 2026
I’m good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
June
Site Experience FeedbackNov 9, 2026
Easy interface, no error using coupons rewarded to me as a first-time member
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
none
Site Experience FeedbackNov 9, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Nena
Site Experience FeedbackNov 9, 2026
Great prices and great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krae
Site Experience FeedbackNov 9, 2026
I had a very good experience no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Maggiep
Site Experience FeedbackNov 9, 2026
great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lockin
Site Experience FeedbackNov 9, 2026
Everything was nice and easy to do
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crizzyloba
Site Experience FeedbackNov 9, 2026
Very helpful and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shad
Site Experience FeedbackNov 9, 2026
I found what I was looking for incredibly easily. I felt like my hand was being held thru the entire checkout process, will be buying from again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diamondprincess82
Site Experience FeedbackNov 9, 2026
I am excited and overwhelmed about the boots that I just ordered. I can’t wait to get them and i love the discount that i received.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luxxx
Site Experience FeedbackNov 9, 2026
It was fast and easy.!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
123
Site Experience FeedbackNov 9, 2026
It was fast but kinda glitchy
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackNov 9, 2026
It was super easy. I wish they had more coupons.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Deberas
Site Experience FeedbackNov 9, 2026
Overall I am satisfied with the price and product I ordered! I am excited to make many outfits with my new pumas.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bri
Site Experience FeedbackNov 9, 2026
Great price and the steps to purchase were easy!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dav
Site Experience FeedbackNov 9, 2026
Very easy to look for what I was looking to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackNov 9, 2026
I have only shopped in store before today. Easy to shop online and I loved the free shipping discount!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
The website was extremely easy to navigate and find what I needed quickly
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
That Girl
Site Experience FeedbackNov 9, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
June
Site Experience FeedbackNov 9, 2026
Easy to understand and purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackNov 9, 2026
You guys dont accept amex
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
jj
Site Experience FeedbackNov 9, 2026
Was good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Drew
Site Experience FeedbackNov 9, 2026
Good experience, really user friendly
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Great I will use them again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
V
Site Experience FeedbackNov 9, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob.P
Site Experience FeedbackNov 9, 2026
Purchasing online for journeys was a breeze. Simple and and to the point. Even with the Afterpay option, it took no time to checkout.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackNov 9, 2026
it was easy amd fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jassy
Site Experience FeedbackNov 9, 2026
Very good!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sehn
Site Experience FeedbackNov 9, 2026
Very good service and quick delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MSJ WORLD
Site Experience FeedbackNov 9, 2026
When I thought about getting a new pair of shoes, I thought about every time I went to the mall and went inside of journeys. My family of four always got a good deal or the best prices for UGG boots!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Boo
Site Experience FeedbackNov 9, 2026
wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt
Site Experience FeedbackNov 9, 2026
no issues everything was smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
simple and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
New Sneakers for Christmas
Site Experience FeedbackNov 9, 2026
Website is great but slightly lagging
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ajana
Site Experience FeedbackNov 9, 2026
I enjoy the journey website. It is easy to navigate and has plenty of deals to shop. I love the great selection of shoes the size options. Great styles!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
meli
Site Experience FeedbackNov 9, 2026
good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10