Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,238 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,108
Kay
Site Experience FeedbackJul 15, 2026
It was such a quick and easy process, no complaints. Found my size quickly which is always a hassle with other websites. I love how they give the option to pick it up in store which is also easy. I have never had any issues with journeys and plan to continue my shoe journey *wink wink* with them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tia
Site Experience FeedbackJul 15, 2026
love journeys. can always find shoes in my size
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 15, 2026
Awful survey length
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tianna
Site Experience FeedbackJul 15, 2026
The interaction was good it was easy to find what I want and more the only problem was the check out i have a little trouble
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosa
Site Experience FeedbackJul 15, 2026
I had a great experience shopping on the Journeys website. It was easy to browse products, find what I was looking for, and the checkout process was simple and smooth. The website is user-friendly and everything worked well. I look forward to shopping with Journeys again. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 15, 2026
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beka
Site Experience FeedbackJul 15, 2026
I wanted the new Princess Peach crocs and was very pleased to see that it was a few dollars cheaper if i ordered it through journeys instead of through the crocs or nintendo website. Free shipping for rewards members incentivized me to sign up.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Vivi
Site Experience FeedbackJul 15, 2026
Yes
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Em7
Site Experience FeedbackJul 15, 2026
Always buy my shoes all the time from here!!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Heids
Site Experience FeedbackJul 15, 2026
Interaction was great! Pretty simple, easy to complete.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 15, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Marissa
Site Experience FeedbackJul 15, 2026
I was very happy I found shoes that were sold out everywhere else
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle5150
Site Experience FeedbackJul 15, 2026
Easy site to navigate. I like I get free shipping as a rewards member.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 15, 2026
It was a very easy and fast experience what I searched up came instantly and checkout the as very smooth
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Tee
Site Experience FeedbackJul 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Gwennie
Site Experience FeedbackJul 15, 2026
I enjoyed journey. Great quality shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJul 15, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Keniah
Site Experience FeedbackJul 15, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ant
Site Experience FeedbackJul 15, 2026
No complaints. Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
River
Site Experience FeedbackJul 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BT
Site Experience FeedbackJul 15, 2026
Easy option for purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackJul 15, 2026
It was a very smooth and easy process it was quick and easy.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mar
Site Experience FeedbackJul 15, 2026
It was very easy to navigate & find what I needed! 10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steffyv
Site Experience FeedbackJul 15, 2026
Thank yall for everything.! Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jj
Site Experience FeedbackJul 15, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lulu
Site Experience FeedbackJul 15, 2026
i was ordering shoes for the first day of school
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mora
Site Experience FeedbackJul 15, 2026
Shipped very fast totally recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Lexi
Site Experience FeedbackJul 15, 2026
I love journeys and they have such a good selection of shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cando
Site Experience FeedbackJul 15, 2026
Good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tasia P
Site Experience FeedbackJul 15, 2026
Great overview navigation ability and appearance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackJul 15, 2026
Easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
katie
Site Experience FeedbackJul 15, 2026
I wish they had more color options for the reebok vintage 85
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 15, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lakia
Site Experience FeedbackJul 15, 2026
it was good and quick
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackJul 15, 2026
Everything was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gman
Site Experience FeedbackJul 15, 2026
It was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mae
Site Experience FeedbackJul 15, 2026
Very good communication
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackJul 15, 2026
Loved the options that they had and I very much liked that we could use after pay
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
DC
Site Experience FeedbackJul 15, 2026
Cool easy to search and quick and easy check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kiki
Site Experience FeedbackJul 15, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fatima Z
Site Experience FeedbackJul 15, 2026
Bajar precios de envío
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kitty
Site Experience FeedbackJul 15, 2026
There was no complaint everything it’s good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
RC
Site Experience FeedbackJul 15, 2026
My shopping experience was super simple and fast. Your website made everything super easy to locate. I enjoyed seeing easy discounts on shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Max
Site Experience FeedbackJul 15, 2026
Good site , hope get my shoes
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
HappyCustomer
Site Experience FeedbackJul 15, 2026
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rei
Site Experience FeedbackJul 15, 2026
Site is easy to navigate and use, and I also appreciate overall product selection and availability.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nae
Site Experience FeedbackJul 15, 2026
Lovely
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kae
Site Experience FeedbackJul 15, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mia
Site Experience FeedbackJul 15, 2026
Good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackJul 15, 2026
I was undecided between this color or hot pink. I hope I made the right choice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10