Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,646 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,534
Amy
Site Experience FeedbackAug 10, 2026
Journeys usually has great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Madi
Site Experience FeedbackAug 10, 2026
Great… love the new shipping options to home or store pick up.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chewy
Site Experience FeedbackAug 10, 2026
Website is easy to navigate. Knew what I wanted and checkout was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nyiah
Site Experience FeedbackAug 10, 2026
Good experience, quick checkout, nice sale prices
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
S
Site Experience FeedbackAug 10, 2026
great overall. just wish for more discounts
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Joey
Site Experience FeedbackAug 10, 2026
The website was super easy to navigate and I was able to get $10 off of my first online purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mandy
Site Experience FeedbackAug 10, 2026
it was ok
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Abby
Site Experience FeedbackAug 10, 2026
We loved shopping on here to easy to find everything loved it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dave
Site Experience FeedbackAug 10, 2026
It was easy and very smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnny
Site Experience FeedbackAug 10, 2026
It’s very easy to order with Journey’s! Sometimes they won’t have the size you’re looking for in store, but you can order to pickup or to your house which is very convenient.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
lia
Site Experience FeedbackAug 10, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Anonymous
Site Experience FeedbackAug 10, 2026
It was really easy to Make my parchase I had no conplications and I hope my survey helps developing a better website for all the new buyers
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Vivi
Site Experience FeedbackAug 10, 2026
Very small and quick interaction, very easy to maneuver/ use.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Alyssa
Site Experience FeedbackAug 10, 2026
My experience went well. I like coming to Journey’s because unlike other stores that sell out quickly, Journey’s always has the shoes I want and in my size. Its reliable, thank you.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
The One and Only!
Site Experience FeedbackAug 10, 2026
Easy peicey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
Excellent website and appreciated the $10. off coupon!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nicolr
Site Experience FeedbackAug 10, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyn
Site Experience FeedbackAug 10, 2026
Good experience! It was very quick and simple and I got a good deal on my bag:)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackAug 10, 2026
Smooth great experience, will be ordering again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DMR
Site Experience FeedbackAug 10, 2026
Good thank u
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chelle
Site Experience FeedbackAug 10, 2026
I guess it was goo… o just hope my new kicks fit. I got the petal pit but wanted the red but only one size was available for those and the size was too small. You should get more sizes for the red ones.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
I have always had a good experience with journeys and plan to continue shopping both in person and online
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tee Rose
Site Experience FeedbackAug 10, 2026
Not happy with the overall price
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackAug 10, 2026
I bought shoes and it was very accessible
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
TheDon
Site Experience FeedbackAug 10, 2026
They had my size and when I needed help figuring out if I need to size up or not they help as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happydaughter
Site Experience FeedbackAug 10, 2026
Was the only store with the shoes my daughter wanted and with her size in stock. Definitely made her day!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Samba
Site Experience FeedbackAug 10, 2026
It was Good because easy to find product and check out. Only bad thing I noticed was no Apple Pay option.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ree
Site Experience FeedbackAug 10, 2026
It’s always pleasurable to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brina
Site Experience FeedbackAug 10, 2026
The online shopping experience was nice and there were great sales. I wanted a new pair of vans and the shipping is so much quicker than the vans website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JERBEAR
Site Experience FeedbackAug 10, 2026
Great experience with JOURNEYSSS
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Keana
Site Experience FeedbackAug 10, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kay
Site Experience FeedbackAug 10, 2026
very great website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chiva2017
Site Experience FeedbackAug 10, 2026
N
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lin
Site Experience FeedbackAug 10, 2026
I thought it was good. First time hearing about it and first time using it so I had to research on it. Most of the reviews I saw were good, so I’m checking it out for myself.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
emi
Site Experience FeedbackAug 10, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
VBZ
Site Experience FeedbackAug 10, 2026
Honestly everything was easy and direct the pricing was as shown and the whole process to check out was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aminah
Site Experience FeedbackAug 10, 2026
My experience was very easy. Prices were clearly stated and shipping was free.
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Joako
Site Experience FeedbackAug 10, 2026
Very great website to order of
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Timmy
Site Experience FeedbackAug 10, 2026
Super great sale prices easy access easy filtering gives what u ask for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boo
Site Experience FeedbackAug 10, 2026
It was cool I guess
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Royal
Site Experience FeedbackAug 10, 2026
Very easy to find correct item and very easy to access website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gio
Site Experience FeedbackAug 10, 2026
some items i wanted were pick up in store only, and i did not like feeling left out of a good deal because they would not ship.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
abby
Site Experience FeedbackAug 10, 2026
Overall my interaction with the website was good however I did have some issues with the apple pay so I had to enter my card information manually.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackAug 10, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elle
Site Experience FeedbackAug 10, 2026
Everything was great on the website and really easy to use. It would be nice if an Apple Pay option was added to the checkout screen.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Qui
Site Experience FeedbackAug 10, 2026
I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rach
Site Experience FeedbackAug 10, 2026
Na
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 10, 2026
It was quick and easy to find item I was looking for instantly.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackAug 10, 2026
I love how easy it is to pay and there was no problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lilly
Site Experience FeedbackAug 10, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10