Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,390 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 6% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,632
Emmie
Site Experience FeedbackOct 8, 2026
My interaction was great with smooth and found some nice pretty shoes for my twins
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
kj
Site Experience FeedbackOct 8, 2026
Great found everything with ease.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
kcasz
Site Experience FeedbackOct 8, 2026
The website was glitching and a hassel it was very hard to use and was very frustrating
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Alvarez
Post-Delivery FeedbackOct 8, 2026
love ordering from here orders always arrive on time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jackie
Site Experience FeedbackOct 8, 2026
Easy and convenient! I was able to find exactly what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ace
Site Experience FeedbackOct 8, 2026
it was cool
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alexa
Site Experience FeedbackOct 8, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diva
Site Experience FeedbackOct 8, 2026
No
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Heather
Post-Delivery FeedbackOct 8, 2026
I was searching everyone online for a pair of Disney Cars Dinico Crocs for my son and everywhere I looked they were sold out but I happened to find a pair at Journey and on top of it they gave me a really good discount 25-30% off on my first order and they were delivered really fast. I was disappointed though bc ai noticed they had a sale going on so I went online and search through all of their online sale pages and not one of their sale items were available.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mig
Site Experience FeedbackOct 8, 2026
Amazing and easy experience. The website interface is extremely easy to navigate and makes it smooth to get your items and checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HG
Site Experience FeedbackOct 8, 2026
it was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ayoroz
Site Experience FeedbackOct 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lenny
Site Experience FeedbackOct 8, 2026
Thank ou
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laynee
Site Experience FeedbackOct 8, 2026
great! love the price with all the coupons!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brii
Post-Delivery FeedbackOct 8, 2026
I would recommend journeys because of their reputation and business . Was highly satisfied with my order eveything was great
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Nej
Site Experience FeedbackOct 8, 2026
I had a great time doing my survey and im glad you guys accompanied me.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cha
Site Experience FeedbackOct 8, 2026
n/a
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Omyrha
Site Experience FeedbackOct 8, 2026
Just love how easy it is wish I could get a better points system
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jennydagoat
Site Experience FeedbackOct 8, 2026
everything ran smoothly and it was very easy creating a rewards account and checking out :) i also got a $10 coupon for joining said program 10/10
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 8, 2026
Always comes in 3 day. Super fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shoeaddict
Site Experience FeedbackOct 8, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Davebaer
Site Experience FeedbackOct 8, 2026
I like that there was an opportunity to join and save some money. Excellent availability on the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackOct 8, 2026
I went online looking for s specific shoe they had if available in every size and color i found it immediately. I checked if it was available local for a last minute pick up and it is!! Total i spent 7 minutes on the site from beginning to end. My daughter is going to be so excited. Big 16 tomorrow and she’s been dying for a pair of Birkenstocks!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 8, 2026
went great
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Rogelio
Site Experience FeedbackOct 8, 2026
Easy. Quick. Exactly what I needed.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackOct 8, 2026
Excelent
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Itsmeeejay
Site Experience FeedbackOct 8, 2026
Easy to maneuver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paige hamdi
Site Experience FeedbackOct 8, 2026
it was reallt good and i loved the deal they had
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Real
Site Experience FeedbackOct 8, 2026
very smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Meg
Site Experience FeedbackOct 8, 2026
Easy? Looking through sale items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
manda
Site Experience FeedbackOct 8, 2026
the interaction was good, i was able to navigate the site well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashwee
Site Experience FeedbackOct 8, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pai
Site Experience FeedbackOct 8, 2026
My experience was good. I was able to find what I was looking for and the prices are great compared to other stores.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nire_evargrah
Site Experience FeedbackOct 8, 2026
I saw what I wanted and I got it. It was super easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yo
Site Experience FeedbackOct 8, 2026
Loves it
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Texas Girlie
Site Experience FeedbackOct 8, 2026
I was very satisfied with my online purchase, I purchased a pair of gym shoes on sale and even got a $5 coupon discount too! It was very easy to navigate through the site, and the shoe selection and sizes were great. I will definitely purchase again and will recommend Journeys to friends and family.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jac
Site Experience FeedbackOct 8, 2026
Journeys always has trending styles, which is nice for viewing, though I never buy from the business because items are typically full price and unaffordable. Other businesses tend to provide more promotions and discounts. I bought from Journeys today because I am shipping shoes as a gift to a loved one out-of-state, and Journeys is the closest store to them in case that want to return or exchange in person.
- Overall Rating: 8
- Would Shop Here Again: 3
- Likelihood To Recommend: 6
Ju
Site Experience FeedbackOct 8, 2026
Great deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jailene
Site Experience FeedbackOct 8, 2026
I had no issues with the site. Made it very easy to find what I want and purchase quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Analis
Site Experience FeedbackOct 8, 2026
It was perfect, very easy and fast. I came for one thing and it took like 5 minutes lol.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gio
Site Experience FeedbackOct 8, 2026
So easy and quick to order. Good discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackOct 8, 2026
Great experience and very user friendly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rylee
Site Experience FeedbackOct 8, 2026
Everything was good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
b
Site Experience FeedbackOct 8, 2026
Everything worked as it should.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackOct 8, 2026
Typed in what I wanted; It found it; I ordered it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Myah
Site Experience FeedbackOct 8, 2026
I had a great experience. I went on DC shoes online and they had nothing that i liked and nothing in my size, but when I came on Journeys you guys made it super easy to find multiple options and sizes, and then even gave me a discount and free shipping after just providing a few easy details about myself. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nai
Site Experience FeedbackOct 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jae
Site Experience FeedbackOct 8, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 8, 2026
The website is set-up well, not much variety but overall ok
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
K
Site Experience FeedbackOct 8, 2026
great experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7