Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,551 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 7% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 9% | 8% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 177,842
Becka
Site Experience FeedbackNov 13, 2026
Was easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackNov 13, 2026
Glad wanted item available in size
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Lechuga59
Site Experience FeedbackNov 13, 2026
Very easy to easy always shop in journeys stores.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mal
Site Experience FeedbackNov 13, 2026
very well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cali
Site Experience FeedbackNov 13, 2026
Didn’t have any issues with my purchase it went pretty well
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackNov 13, 2026
It wasn’t too laggy. The whole checking out process was fast and easy. I was looking for shoes for my sister on a different website didn’t find much and came on here and found them right away for a good price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AGM
Site Experience FeedbackNov 13, 2026
It was good and very easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reisha
Site Experience FeedbackNov 13, 2026
It was easy and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana
Site Experience FeedbackNov 13, 2026
It was smooth and easy purchasing.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Kimber
Site Experience FeedbackNov 13, 2026
Got to use birthday reward on shoes that I've been wanting for a while. Can't combine rewards. Satisfied still
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 13, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kiella
Post-Delivery FeedbackNov 13, 2026
Ordered july 10th didn’t receive till early august
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 2
- Customer Support: 9
Noel
Site Experience FeedbackNov 13, 2026
It was smooth I found what I wanted checked out and had no trouble connecting my payment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miss Diamond
Site Experience FeedbackNov 13, 2026
I love sneakers
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark
Site Experience FeedbackNov 13, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackNov 13, 2026
Easy to find exact shoe I wanted. Alittle difficult to choose the right address.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Michelle
Site Experience FeedbackNov 13, 2026
good experience but mailing options are expensive
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kaybae
Site Experience FeedbackNov 13, 2026
Happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nilah
Site Experience FeedbackNov 13, 2026
Had a very great and easy experience buying shoes for my toddler’s 😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Zee
Site Experience FeedbackNov 13, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joce
Site Experience FeedbackNov 13, 2026
Pretty easy, loved that I could apply the $10 off to Birkenstock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Desire
Site Experience FeedbackNov 13, 2026
Website is very easy to use and navigate through, gives great discounts as well!! Recommend Journeys to anyone looking for a great deal on shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
By.baileylaine
Site Experience FeedbackNov 13, 2026
Excellent! It was easy to navigate and purchase what we were looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keppi
Site Experience FeedbackNov 13, 2026
Everything on sale was out of my size, I really liked the slides that were red and black. I would have bought them if there were 65.00 even
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
Maya
Site Experience FeedbackNov 13, 2026
It was easy and very good. Loved the coupon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lola
Post-Delivery FeedbackNov 13, 2026
hola! ya van varias veces que compro y me llaga siempre mis paquetes a tiempo y son muy facil de rastreas simepre proporcionen la informacion sobre tus paquetes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MikeMo
Site Experience FeedbackNov 13, 2026
Was okay. Wish I could have had my fiancé be able to pick the items up. But nowhere to designate that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aubrey
Site Experience FeedbackNov 13, 2026
The Journeys site was very easy to navigate and it was easy to look at multiple related items to narrow down my decision.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jane
Site Experience FeedbackNov 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tee
Site Experience FeedbackNov 13, 2026
Awesome shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OnlineRockstar
Site Experience FeedbackNov 13, 2026
Website is very simple to navigate. Using the search bar takes you right where you need to be.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nicole
Site Experience FeedbackNov 13, 2026
Loved it easy to access definitely will do again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackNov 13, 2026
Wish there were more color options. Check out was fast and easy.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Casey
Site Experience FeedbackNov 13, 2026
Overall it was great and not complicated. The only thing I have a complaint about is I spent $180 and I still had to pay for shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cherie
Site Experience FeedbackNov 13, 2026
It went smooth to order
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
prices good and website easy to navigate.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ash
Site Experience FeedbackNov 13, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Freya’sbiggestfan!
Site Experience FeedbackNov 13, 2026
My experience with Journeys was amazing I will definatley be buying from them again! There is such a wide selection of shoes even for babies I love it!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thuggiana
Site Experience FeedbackNov 13, 2026
Good experiences
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Abby
Site Experience FeedbackNov 13, 2026
Website was good and easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cris
Site Experience FeedbackNov 13, 2026
Very good and easy to work with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mina
Site Experience FeedbackNov 13, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vane
Site Experience FeedbackNov 13, 2026
Todo de muy buena calidad es primera vez que compro en línea pero si e comparado varias veces en la tienda
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackNov 13, 2026
I do enjoy buying I do use my student discounts for college so it’s pretty affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Momof3
Site Experience FeedbackNov 13, 2026
it was great no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
n/a
Site Experience FeedbackNov 13, 2026
good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
S
Site Experience FeedbackNov 13, 2026
Everything is fine but I hate having to scroll to my State with Shipping
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rocio
Site Experience FeedbackNov 13, 2026
I totally loved the selection available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pay
Site Experience FeedbackNov 13, 2026
It’s good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Milly
Site Experience FeedbackNov 13, 2026
Found exactly what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10