Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,496 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 6% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,987
Mariaaluuv
Site Experience FeedbackAug 4, 2026
Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rawridk
Site Experience FeedbackAug 4, 2026
Cheaper than Elliot's boots
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Cool beans
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
mer
Site Experience FeedbackAug 4, 2026
its nice
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
lanyce
Site Experience FeedbackAug 4, 2026
Overall similar prices compared to other online sites including the brand sites. I got a student discount which is ultimately why I decided to purchase from here over others. They have a really good variety and range of sizes which is a plus!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackAug 4, 2026
I loved my experience with journeys. I personally found the coupons for new members very helpful and kind because their is no other shoe store that does these types of promotions so I am very appreciative of the fact that they offer that to new members.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donnie
Site Experience FeedbackAug 4, 2026
I like the layout and the UI it’s simple and easy to understand so props to who ever made the site
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
Nelly
Site Experience FeedbackAug 4, 2026
Great and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kari
Site Experience FeedbackAug 4, 2026
My interactions with this app was great I was able to get the item I want for cheap
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Eyesglo
Site Experience FeedbackAug 4, 2026
Overall purchase was very easy using my phone to make my purchase. Search tools were easy and the back button was also easy as sometimes it can completely exit you from your purchase process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Red lace
Site Experience FeedbackAug 4, 2026
I saw them on Facebook and bought them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Enzo
Site Experience FeedbackAug 4, 2026
It’s was very easy to negate and the discount was very nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Using the website was easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larry
Site Experience FeedbackAug 4, 2026
It was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wiki
Site Experience FeedbackAug 4, 2026
Me encanto ..encontré lo que buscaba muy rápido y lo encontré a un precio accesible
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adrie
Site Experience FeedbackAug 4, 2026
It was very smooth and the steps were simple and easy to understand!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rocko
Site Experience FeedbackAug 4, 2026
Easy to order just wish the shipping was a little less
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Dawg
Site Experience FeedbackAug 4, 2026
Very simple and easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Margie
Site Experience FeedbackAug 4, 2026
It was a great and easy process with amazing deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trace
Site Experience FeedbackAug 4, 2026
The overall experience was the best I have had on any other website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reward
Site Experience FeedbackAug 4, 2026
I like it
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Sambaslayer
Site Experience FeedbackAug 4, 2026
Great selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abdul
Site Experience FeedbackAug 4, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1kraziemom
Site Experience FeedbackAug 4, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nene
Site Experience FeedbackAug 4, 2026
Really easy to navigate the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackAug 4, 2026
Nothing but great outcome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bina
Site Experience FeedbackAug 4, 2026
Very easy to navigate and fast checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 4, 2026
arianna85zavala@icloud.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bey
Site Experience FeedbackAug 4, 2026
Everything was good and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackAug 4, 2026
Easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Silvia
Site Experience FeedbackAug 4, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
niaa
Site Experience FeedbackAug 4, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Stargirl93
Site Experience FeedbackAug 4, 2026
I have nothing negative to say & all I enjoyed the ease of navigating through the site without complications.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mari
Site Experience FeedbackAug 4, 2026
Good selection, free shipping, quick 3-5 day delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tt
Site Experience FeedbackAug 4, 2026
Worked great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
L
Site Experience FeedbackAug 4, 2026
I really liked the size guide!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sycamore
Site Experience FeedbackAug 4, 2026
It was very easy and I like all the payment options available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nev
Site Experience FeedbackAug 4, 2026
Very easy and simple to use
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Las
Site Experience FeedbackAug 4, 2026
Found a sale on the northface book bag my daughter wants for school
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Fast easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ladybits
Site Experience FeedbackAug 4, 2026
Shopping online felt easy and quick. I like the fact that you can customize your search by shoe sizes saved me alot of time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mandy
Site Experience FeedbackAug 4, 2026
Overall, good experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jen
Site Experience FeedbackAug 4, 2026
Every part of purchase was easy, just don’t know exact arrival day for purchase to arrive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
It was very easy to navigate and find what I was looking for, for my daughter.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 4, 2026
I like journeys they have lots of qualities to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tort
Site Experience FeedbackAug 4, 2026
Thankful for Coupon
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 4, 2026
Great Experience like always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10