Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,634 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 8% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 178,811
Cat
Site Experience FeedbackNov 6, 2026
Good service
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackNov 6, 2026
Love the selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vee
Site Experience FeedbackNov 6, 2026
Well organize and easy to navigate .
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Steph
Site Experience FeedbackNov 6, 2026
I enjoy purchasing from journeys ! The best shoe store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deezznuttzz
Site Experience FeedbackNov 6, 2026
Just want to see your merchandise in person please
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Gtime
Site Experience FeedbackNov 6, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tati
Site Experience FeedbackNov 6, 2026
Overall, my experience with the website today was good. The website was easy to navigate, and I was able to find the information I needed without too much difficulty. However, there were a few areas that could be improved to make the experience smoother, such as making certain information easier to locate and simplifying some of the steps.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
It was great, easy to find item and place order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lili
Site Experience FeedbackNov 6, 2026
My experience with Journeys was a smooth and fast experience! I found no trouble at all in using PayPal to purchase my first online order through Journeys!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
pot boy
Site Experience FeedbackNov 6, 2026
good good and good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Grover
Site Experience FeedbackNov 6, 2026
I was very happy with my purchase. I was able to get some Christmas gifts out of the way, and I appreciated the $10 discount and free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackNov 6, 2026
Once I figured out the payment method it was smooth sailing.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Char
Site Experience FeedbackNov 6, 2026
I was having some trouble setting up afterpay with Cash App, but everything else was running smoothly!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
TK
Site Experience FeedbackNov 6, 2026
Great shopping experience. No issues. Found exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brenda c
Site Experience FeedbackNov 6, 2026
App is easy to use and order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drop
Site Experience FeedbackNov 6, 2026
This was quick and smooth. I can’t think of anything bad except pick up from store was too far.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Shammy
Site Experience FeedbackNov 6, 2026
lvery good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abby✨️
Site Experience FeedbackNov 6, 2026
I love it😌✨️✨️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mya
Site Experience FeedbackNov 6, 2026
Super quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Leilani
Site Experience FeedbackNov 6, 2026
It was so easy to find items, everything was so clear and the page it’s not slow,
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Kaliyah
Site Experience FeedbackNov 6, 2026
The website was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackNov 6, 2026
Easy efficient transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
Always the best experiences. I can always find my ideal shoes with my budget.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Miriam
Site Experience FeedbackNov 6, 2026
I had a great experience today I am very pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C
Site Experience FeedbackNov 6, 2026
10/10 no notes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackNov 6, 2026
Love it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ana
Site Experience FeedbackNov 6, 2026
Good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
no
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Keke
Site Experience FeedbackNov 6, 2026
I like ordering from journey because there shipping doesn’t take long .
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
Great experience ordering online no trouble looking for items variety of items to choose from will be purchasing again great gift options for the upcoming holidays:)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Milo
Site Experience FeedbackNov 6, 2026
It was great as always thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Sole Happy
Site Experience FeedbackNov 6, 2026
Sole happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
.
Site Experience FeedbackNov 6, 2026
It's been a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Awnday
Site Experience FeedbackNov 6, 2026
I have 7 grandchildren to buy for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nicole
Site Experience FeedbackNov 6, 2026
Very good can’t wait for my new shoes!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rpod
Site Experience FeedbackNov 6, 2026
Easy to use and find products. Wish there was free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
I’m excited to receive my package
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Yurrrrr
Site Experience FeedbackNov 6, 2026
Check out names and being able to select a different name was kinda confusing only thing I had trouble with was check out and address
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Justin
Site Experience FeedbackNov 6, 2026
N/a
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
MdotJ
Site Experience FeedbackNov 6, 2026
Easy to navigate site, easy to understand size chart and select the size I wanted, easy to enter my info for checkout. Loved the rewards code too :)
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ange
Site Experience FeedbackNov 6, 2026
I had a easy and well manageable time like always when shopping with journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bueno
Site Experience FeedbackNov 6, 2026
buena
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackNov 6, 2026
Satisfied, got $10 off my first purchase.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Babs13
Site Experience FeedbackNov 6, 2026
it was very easy to find what i needed in no time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ape tree
Site Experience FeedbackNov 6, 2026
It was really good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Haydee
Site Experience FeedbackNov 6, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Judi
Site Experience FeedbackNov 6, 2026
loved my love shack fancy boots
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Classy
Site Experience FeedbackNov 6, 2026
Great selection easy to navigate and find what I’m looking for and great description of items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackNov 6, 2026
The website was very easy to use. It was a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10