Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,569 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 7% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 8% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 178,009
Dawn
Site Experience FeedbackNov 12, 2026
Items not able to ship
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Banana
Site Experience FeedbackNov 12, 2026
Check out process was smooth, although I wish the taxes were posted in the breakdown. I didn’t know what they were till I checked out through ApplePay
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
HaSN
Site Experience FeedbackNov 12, 2026
Very easy to use
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
brittany
Site Experience FeedbackNov 12, 2026
I love shopping at journeys, both online and in store. I've never had an issues. Buying online has been simple and easy, website is great, always up to date and has the best trending styles.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Power
Site Experience FeedbackNov 12, 2026
came for something else but was surprised to see something more my stlye but for my kids and couldnt resist
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Irie
Site Experience FeedbackNov 12, 2026
Everything was wonderful and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackNov 12, 2026
it was a good experience
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
I’ll phil
Site Experience FeedbackNov 12, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jcastro
Site Experience FeedbackNov 12, 2026
very easy and straight to the point for quick check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sossa
Site Experience FeedbackNov 12, 2026
Loved it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smokey
Site Experience FeedbackNov 12, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deez
Site Experience FeedbackNov 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niko
Site Experience FeedbackNov 12, 2026
Very quick and easy! Was very happy to see that they had the sold out Tims I wanted. Excited to get my new boots!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lueyv
Site Experience FeedbackNov 12, 2026
It was fast and easy and I got what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Benz
Site Experience FeedbackNov 12, 2026
The website was easy to use and everything was pretty straightforward. I liked how simple it was to navigate. Overall, I had a good experience, and I didn’t really have any major problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CrazyBrown
Site Experience FeedbackNov 12, 2026
very easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peacefulness
Site Experience FeedbackNov 12, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikki
Site Experience FeedbackNov 12, 2026
it was all smooth my child picked the shoes they want for christmad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck619
Site Experience FeedbackNov 12, 2026
All good. Love the rewards system Two thumbs up.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Malik J
Site Experience FeedbackNov 12, 2026
I would have to say that ordering this and the delivering seems as if it’s going to be legitimately good for me.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Ty
Site Experience FeedbackNov 12, 2026
No complants!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cali
Site Experience FeedbackNov 12, 2026
It was a little frustrating that most items that were available we not available for shipping, I would have placed a much larger order if all the options available were able to be shipped.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
css21
Site Experience FeedbackNov 12, 2026
Ordered online, been out of stock a long time. Saw & ordered.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 12, 2026
Easy website to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JoJo
Site Experience FeedbackNov 12, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Randz
Site Experience FeedbackNov 12, 2026
easy
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 12, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kaki
Site Experience FeedbackNov 12, 2026
It was very easy to look around & decide what i wanted. They had everything very organized & I would definitely recommend to shop with them for their needs. I have always shopped with journeys since i was younger. I love this store. They have great prices, always so helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackNov 12, 2026
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bella
Site Experience FeedbackNov 12, 2026
It was very easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tilly
Site Experience FeedbackNov 12, 2026
It was straight forward and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tot
Site Experience FeedbackNov 12, 2026
Loved it east purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Journey#1
Site Experience FeedbackNov 12, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keeks
Site Experience FeedbackNov 12, 2026
Great.simple. Easy per usual
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Channy
Site Experience FeedbackNov 12, 2026
Loved it
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
san
Site Experience FeedbackNov 12, 2026
wonderfull
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Abby
Site Experience FeedbackNov 12, 2026
It was really good no issues and I bought it really easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tz
Site Experience FeedbackNov 12, 2026
Na
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackNov 12, 2026
darniece027@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimmie
Site Experience FeedbackNov 12, 2026
I usually by most of my shoes from Journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaz
Site Experience FeedbackNov 12, 2026
Pretty straightforward
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Arti
Site Experience FeedbackNov 12, 2026
I would have like one size bigger but wasn’t available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tia
Site Experience FeedbackNov 12, 2026
Its was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Key
Site Experience FeedbackNov 12, 2026
its great
- Overall Rating: 8
- Would Shop Here Again: 2
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 12, 2026
there are better sales on other sties right now
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
FK
Site Experience FeedbackNov 12, 2026
it was great experience
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
sillypossum
Site Experience FeedbackNov 12, 2026
Was such a great interaction, there was no issue at all.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
cc
Site Experience FeedbackNov 12, 2026
the website is very easy to navigate. and i love the variety of shoes you get to chose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Merzyme
Site Experience FeedbackNov 12, 2026
Great selection, easy check out. Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10