Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,578 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 8% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 8% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 178,129
Kris
Site Experience FeedbackNov 11, 2026
The experience was overall good, easy to find products and check out was very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nadia
Site Experience FeedbackNov 11, 2026
It was pretty smooth and easy to find the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabereal
Site Experience FeedbackNov 11, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eli
Site Experience FeedbackNov 11, 2026
It’s easy ordering and also I love that it doesn’t fits or doesn’t like it I can go and just return it to the store:)
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Wilmajoe
Site Experience FeedbackNov 11, 2026
Went very smoothly
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jmc
Site Experience FeedbackNov 11, 2026
it was good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crima
Site Experience FeedbackNov 11, 2026
It was a smooth transition
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lucid
Site Experience FeedbackNov 11, 2026
amazing
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Twin Cities Finest
Site Experience FeedbackNov 11, 2026
Good deal on limited stock timbs for a girl i like
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gis
Site Experience FeedbackNov 11, 2026
it was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lola’s Mom
Site Experience FeedbackNov 11, 2026
very easy abs nice surprised to get $5.00 off as a reward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jim
Site Experience FeedbackNov 11, 2026
it was good took me a while to navigate the website but its probably just me not being used to it. sale prices are always a plus
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sam
Site Experience FeedbackNov 11, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
H
Site Experience FeedbackNov 11, 2026
Love Journeys! My experience was great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mili
Site Experience FeedbackNov 11, 2026
It was super easy to use the website and they had GREAT deals! I will definitely be ordering from journeys again in the future!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
h
Site Experience FeedbackNov 11, 2026
i ordered pretty easily
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
America
Site Experience FeedbackNov 11, 2026
Very easy to order
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Munch
Site Experience FeedbackNov 11, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
NL
Site Experience FeedbackNov 11, 2026
It was a very smooth order, I needed to order shoes as a mix up from a gift but did very well.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allyyy
Site Experience FeedbackNov 11, 2026
It wasn’t horrible, but i will admit it was taking forever to load the page. I’ve never had trouble with my internet so I’m wondering if the website was crashing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
brooke
Site Experience FeedbackNov 11, 2026
it was a cool experience very easy to purchase
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Rachel
Site Experience FeedbackNov 11, 2026
had no issues!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steph
Site Experience FeedbackNov 11, 2026
everything is fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brenda
Site Experience FeedbackNov 11, 2026
the page for shoes ever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
Experience online was great loved that I was able to get a discount and free shipping
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 11, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Blackboy
Site Experience FeedbackNov 11, 2026
Very easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Feo
Site Experience FeedbackNov 11, 2026
it was good quick sinple
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
KamXoXo
Site Experience FeedbackNov 11, 2026
was easy going and no hassles
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jazz
Site Experience FeedbackNov 11, 2026
Amazing purchase process!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
Hdugbk kg CNN kg FM kg fc
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
April
Site Experience FeedbackNov 11, 2026
tjisnis my second order since the forst one wasn't deliver and even if i did try to dispute it no response until now
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Angel
Site Experience FeedbackNov 11, 2026
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cecy
Site Experience FeedbackNov 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mom
Site Experience FeedbackNov 11, 2026
I wish shoes on sale had an option to send to your house instead of just store pickup.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nico
Site Experience FeedbackNov 11, 2026
Easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 11, 2026
Quick and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Raf
Site Experience FeedbackNov 11, 2026
great experience overall, a picked up some great items onsale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jane Doe
Site Experience FeedbackNov 11, 2026
Website was clear and easy to use. Variety of items were on display and I was able to choose easily for my liking.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yessica
Site Experience FeedbackNov 11, 2026
I like it because it was super easy to make the purchase payment everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ezzee
Site Experience FeedbackNov 11, 2026
I enjoy shopping at journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
Okay
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
JD
Site Experience FeedbackNov 11, 2026
website was easy to find what i needed and easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Post-Delivery FeedbackNov 11, 2026
These shoes for my neice were beautiful. She was very happy. I'm considered the best Aunt ever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 11, 2026
Really good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MelanatedQueen
Site Experience FeedbackNov 11, 2026
10 I love it
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 11, 2026
Cynthia.1975@yahoo.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stayc
Site Experience FeedbackNov 11, 2026
Great experience
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 11, 2026
n/a
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Grandma Ruby
Site Experience FeedbackNov 11, 2026
Easy to find the specific style and size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10