Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,633 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 8% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 178,641
Alma
Site Experience FeedbackNov 7, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Classycreations
Site Experience FeedbackNov 7, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Izzy
Site Experience FeedbackNov 7, 2026
I liked that the prices are reasonable and lower than other sites. Pretty sweet they offer a discount on my first order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smsnead
Site Experience FeedbackNov 7, 2026
Easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Scarecrow
Site Experience FeedbackNov 7, 2026
N/A
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Savvy
Site Experience FeedbackNov 7, 2026
I overall had a very good experience on the website. It was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sab
Site Experience FeedbackNov 7, 2026
Easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cilla
Site Experience FeedbackNov 7, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Cashy
Site Experience FeedbackNov 7, 2026
Love journeys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AC
Site Experience FeedbackNov 7, 2026
The website was easy to navigate and I found exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jack
Site Experience FeedbackNov 7, 2026
I searched up a product on google, Journeys showed the exact product I wanted with accurate information. it took me about 5 min to sign up and gather all the information I needed to purchase the product making my experience at journeys a 10/10!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dante
Site Experience FeedbackNov 7, 2026
n/a
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lazaro
Site Experience FeedbackNov 7, 2026
Muy bueno
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
It went very smooth no issues
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MOOOOMMMM
Site Experience FeedbackNov 7, 2026
We shopped in store and couldn’t find the right size but it was great to see it available in a store near us.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendyyyyy
Site Experience FeedbackNov 7, 2026
Found what I wanted. Shipping is fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Envy
Site Experience FeedbackNov 7, 2026
It was very good, I understood everything because of the easy access to everything
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Alexa
Site Experience FeedbackNov 7, 2026
I am excited to receive my new shoes in the mail!! Very happy with the purchasing process and how easy it was to find the shoes I wanted!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
tiyanna
Site Experience FeedbackNov 7, 2026
no
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackNov 7, 2026
website was very easy to use, & had everything I was looking for !!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
Happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Misael
Site Experience FeedbackNov 7, 2026
it was a smooth experience but i was expecting free shipping
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Addison
Post-Delivery FeedbackNov 7, 2026
I bought these shoes before a trip expecting them to not arrive by the delivery date but they both arrived on time and I had them for the trip. I did try to order a different pair of shoes but shipping was not available because the shoes were in only one store so that was disappointing but the shoes I ended up purchasing exceed expectations.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jess
Site Experience FeedbackNov 7, 2026
Was a very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt
Site Experience FeedbackNov 7, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adriauna
Site Experience FeedbackNov 7, 2026
found what i was looking for immediatley !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Woozy
Site Experience FeedbackNov 7, 2026
simple after looking at other sites for the same thing
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
katie g
Site Experience FeedbackNov 7, 2026
it was perfect. super quick and easy and got a really good deal on my shoes. $10 off!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ej
Site Experience FeedbackNov 7, 2026
pretty good
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
Lace
Site Experience FeedbackNov 7, 2026
Didn’t have in store
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackNov 7, 2026
Easy and simple to use. Made my purchase in under 10 mins and most of that was deciding what I wanted haha
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 7, 2026
Was great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Javie
Site Experience FeedbackNov 7, 2026
everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Day
Site Experience FeedbackNov 7, 2026
great everything was easy to seatch for and pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Machu
Site Experience FeedbackNov 7, 2026
I was able to find what I was looking for very quickly and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackNov 7, 2026
Was done online
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Alicia
Site Experience FeedbackNov 7, 2026
Good experience glad I’m ready for winter for daughter
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sarahro
Site Experience FeedbackNov 7, 2026
It was great Easy to maneuver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meg
Site Experience FeedbackNov 7, 2026
easily found what I was looking for. the size I needed was in stock and I was able to apply a $10 off coupon to my order and got free shipping. cbeck out was simple and I can usually find what im looking for in stock at Journey's which is always a plus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The journey is a hike
Site Experience FeedbackNov 7, 2026
Love the variety
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chat
Site Experience FeedbackNov 7, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saywhat
Site Experience FeedbackNov 7, 2026
If was excellent very easy.😀
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alexx
Site Experience FeedbackNov 7, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Gabi
Site Experience FeedbackNov 7, 2026
The experience was really good and easy I hope to receive my package
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vicky
Site Experience FeedbackNov 7, 2026
Excellent check out service! Fast and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jyulee
Site Experience FeedbackNov 7, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trish
Site Experience FeedbackNov 7, 2026
Easy to find product, hard to find to select size
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9