Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,628 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 8% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 178,552
Zee
Site Experience FeedbackNov 8, 2026
very easy
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
sabrina
Site Experience FeedbackNov 8, 2026
i had a good experience with journeys today, i was able to claim $10 off which came in handy. I think more gifts like that will attract more customers.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
kitty
Site Experience FeedbackNov 8, 2026
I didn’t like that it kept logging me out but otherwise okay.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
ItzayanaR
Site Experience FeedbackNov 8, 2026
pretty good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dezzy
Site Experience FeedbackNov 8, 2026
great experience easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
I think this website was good nothing was bad abt it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B.p.
Site Experience FeedbackNov 8, 2026
had a great experience ordering from Journeys online. The website was easy to use, and the checkout process was quick and simple. I’m looking forward to picking up my shoes in store!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
went to the store qnf they dont have these shoes that is why i order online
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cy
Site Experience FeedbackNov 8, 2026
easy to shop here & fast deliveries
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zoey
Site Experience FeedbackNov 8, 2026
I love this store! I've been shopping at journeys for the past couple of years and love the variety of their collections and always recommend the store to my friends. Their customer service is awesome and I love their discounted items. Just purchased an amazing pair of shoes at a great price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carmi
Site Experience FeedbackNov 8, 2026
Excellent experience!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tasha
Site Experience FeedbackNov 8, 2026
It was cool appreciate the discount
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Doubler
Site Experience FeedbackNov 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Excelente página
Site Experience FeedbackNov 8, 2026
La página me parece muy completa y el precio excelente
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pinkish
Site Experience FeedbackNov 8, 2026
Not as responsive as I would like.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Layla
Site Experience FeedbackNov 8, 2026
fast quick and always has what i need .
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mel
Site Experience FeedbackNov 8, 2026
I had a great shopping experience this evening. I have no complaints regarding my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kayak
Site Experience FeedbackNov 8, 2026
i ordered a pair of knu skool shoes in less than five minutes for my boyfriend’s birthday. i cant wait for him to open them!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
ugglover
Site Experience FeedbackNov 8, 2026
I used the “Pickup at Store” shipping option. I noticed when I put in my temporary zip code in Austin (78721) the option I needed for Round Rock came up, the Round Rock premium outlets. However, when I put in my permanent zip code in Round Rock (78665), which is actually less than a mile from the store location at the Round Rock Outlets, the Round Rock location didn’t come up. Not sure if my settings were off
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Vik
Site Experience FeedbackNov 8, 2026
I like purches
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rizzyrizzler
Site Experience FeedbackNov 8, 2026
Overall, a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David
Site Experience FeedbackNov 8, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natalie
Site Experience FeedbackNov 8, 2026
I loved how easy it was to find what I was looking for. The checkout process was very easy and finding my size was quick because of the size chart.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kbgurl
Site Experience FeedbackNov 8, 2026
Quick, easy, efficient
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bertha
Site Experience FeedbackNov 8, 2026
It worked great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bri
Site Experience FeedbackNov 8, 2026
it was a quick and easy purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miyah
Site Experience FeedbackNov 8, 2026
I love journeys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jr
Site Experience FeedbackNov 8, 2026
Fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
I found everything I needed. It was easy to create an account and place an order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn
Site Experience FeedbackNov 8, 2026
Always great shopping with journeys! Great shoes and great overall experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Casey
Site Experience FeedbackNov 8, 2026
It was easy to do
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fabiola
Site Experience FeedbackNov 8, 2026
Easy to shop, with a great selection of shoes and amazing deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meri
Site Experience FeedbackNov 8, 2026
GOOD!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackNov 8, 2026
It was very easy to navigate and I quickly found what I needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lc
Site Experience FeedbackNov 8, 2026
all good experience, no bad
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Ash
Site Experience FeedbackNov 8, 2026
very easy to us the website and the payment options were great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L
Site Experience FeedbackNov 8, 2026
Good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BUBBA24
Site Experience FeedbackNov 8, 2026
Very easy to order and input information
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ashley
Site Experience FeedbackNov 8, 2026
Happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
This is it
Site Experience FeedbackNov 8, 2026
It was great
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Love Journey’s
Site Experience FeedbackNov 8, 2026
The website is very user friendly and offered me a great discount for signing up for Journey’s rewards.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Autumn
Site Experience FeedbackNov 8, 2026
Great, easy ordering!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Painless experience
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jack
Site Experience FeedbackNov 8, 2026
I like the style inventory of shoes, but I just wish there were more sock options in big kids sizes.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Juice2135
Site Experience FeedbackNov 8, 2026
Everything was nice and easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mitch
Site Experience FeedbackNov 8, 2026
The shoes my daughter wanted were easy to find online, and available for pick-up at a store near me.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Interaction was good. Everything was easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
lupita
Site Experience FeedbackNov 8, 2026
prices are decent and discounts i think
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
9
Site Experience FeedbackNov 8, 2026
Thank you for the great desl
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Star
Site Experience FeedbackNov 8, 2026
Was very easy to find what I wanted and easy to checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10