Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,645 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 8% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 179,036
Star
Site Experience FeedbackNov 4, 2026
Website is easy to shop with a wide variety of options? i am satisfied :))
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lina
Site Experience FeedbackNov 4, 2026
very nice!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Lucy
Site Experience FeedbackNov 4, 2026
I have all i want at this store mostly shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yourmom420
Site Experience FeedbackNov 4, 2026
Always a fast and easy experience, I got to use my birthday promo code as well and always has my size and my kids in anything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Momo
Site Experience FeedbackNov 4, 2026
everything was good until payment option kept redirecting and not processing klarna.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
N/A
Site Experience FeedbackNov 4, 2026
The taxes are too high cause it look like 10% didn't do anything for the discount. Y'all taxes to high
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Gibonix
Site Experience FeedbackNov 4, 2026
It was okay at first because it said I could pick the item up my girlfriend’s birthday is in 6 days . I didn’t want to risk shipping so I got kicked out of the sale came back in and it said the item wasn’t available within 100 miles ! So I tried over and over again until Finally it was able to allow me to pick the item up .then I used klarna and I had to pay over and over and over again until Finally I got a confirmation #
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
CindySue
Site Experience FeedbackNov 4, 2026
I was happy to find the Uggs at a decent price and the free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Great shoe selection
Site Experience FeedbackNov 4, 2026
Great selection on the website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackNov 4, 2026
It was easy and smooth to look up what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roda
Site Experience FeedbackNov 4, 2026
Love how easy the website is to purchase anything!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Que
Site Experience FeedbackNov 4, 2026
Everything worked as expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gi
Site Experience FeedbackNov 4, 2026
Easy to find many choices great experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
kiraa
Site Experience FeedbackNov 4, 2026
the process was amazing smooth and easy, sizes were exactly matched and much more easier for me. Thank you Journeys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
symone4003
Site Experience FeedbackNov 4, 2026
My overall interaction with Journey’s has been absolutely amazing! I loveee that shipping is fast and is accurate, I always purchase my kids shoes from here sometimes mines as well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TexanIslander
Site Experience FeedbackNov 4, 2026
It was easy to use finding a last minute shoes for an event tomorrow evening.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
I liked it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
Everything was so easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
Easy to navigate and search
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
Supper easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mp
Site Experience FeedbackNov 4, 2026
great purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
Wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Birthday Gift
Site Experience FeedbackNov 4, 2026
easy to use and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
It was quick and easy very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Winniethepooh
Site Experience FeedbackNov 4, 2026
I found what i was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Des
Site Experience FeedbackNov 4, 2026
I had an excellent interaction with the website today while purchasing uggs for my daughter's birthday prest. I didn't have any bad interactions. The website described the uggs just as they are. Beautiful description.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
zaza
Site Experience FeedbackNov 4, 2026
good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Sexy
Post-Delivery FeedbackNov 4, 2026
I love the boot I got for my daughter for her birthday and they came just in time the shipping never takes long.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tiffhouse
Site Experience FeedbackNov 4, 2026
It was great. I found exactly what I needed and was able to order so quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikki
Site Experience FeedbackNov 4, 2026
The options to ship my shoes to my nearest store is really accommodating, and the checkout process was incredibly fast and easy.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nini
Site Experience FeedbackNov 4, 2026
it was really good can't complain about nothing at all
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Logdog
Site Experience FeedbackNov 4, 2026
Very good website very exited to purchase more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shay
Site Experience FeedbackNov 4, 2026
Loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
I love shopping at both Journey’s and Kidz Journey’s!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
So easy I love browsing around
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ky
Site Experience FeedbackNov 4, 2026
I love journeys best places for shoes and jackets
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mayra
Site Experience FeedbackNov 4, 2026
I love how easy it was to shop online and found the size I wanted on stock which was so great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AS
Site Experience FeedbackNov 4, 2026
Simple, straightforward. Placed my order in minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
xoxodaly
Site Experience FeedbackNov 4, 2026
easy to buy and make a decision on what i wanted .
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 4, 2026
It was fast and easy. Loaded very quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LolliLogan
Site Experience FeedbackNov 4, 2026
Journeys makes it easy to see the sale items and checkout is simple! Only bad thing is I want it all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RGC
Site Experience FeedbackNov 4, 2026
It was a smooth process. The website was not glitchy and I overall enjoyed my experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar
Site Experience FeedbackNov 4, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Facecard
Site Experience FeedbackNov 4, 2026
very easy to do.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackNov 4, 2026
good prices
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Josmdiaz
Site Experience FeedbackNov 4, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mia
Site Experience FeedbackNov 4, 2026
………..
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 4, 2026
H
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Heyyooo
Site Experience FeedbackNov 4, 2026
I love the options to filter through products makes the selection easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
marisolmejia73@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10