Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,374 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 6% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,682
Online Shopper
Site Experience FeedbackOct 7, 2026
Great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 7, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vin
Site Experience FeedbackOct 7, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jas
Site Experience FeedbackOct 7, 2026
Experience was great reasonable prices
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Mizzy!
Site Experience FeedbackOct 7, 2026
Loved it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Humble Larper
Site Experience FeedbackOct 7, 2026
Stylish shoes at discounted prices and exclusive shoes not available at other retailers. I don't buy shoes often but when I do i buy them at journeys for the quality and durability of their catalog.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
I love you
Site Experience FeedbackOct 7, 2026
I love the website everything ran smoothly no problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BB
Site Experience FeedbackOct 7, 2026
Great experience I love journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cchan
Site Experience FeedbackOct 7, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jenay
Site Experience FeedbackOct 7, 2026
User friendly, no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
elle
Site Experience FeedbackOct 7, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zo
Site Experience FeedbackOct 7, 2026
It was easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Swerve
Site Experience FeedbackOct 7, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Natebrryz
Site Experience FeedbackOct 7, 2026
was easy to find and chexk out what i wanted, website kept popping up with a cookies pop up tab ever time i went to look at a product though.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Candy Baby
Site Experience FeedbackOct 7, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brin
Site Experience FeedbackOct 7, 2026
My experience with the website was easy and quick! I was able to find exactly what I wanted and purchase it efficiently.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jae15
Site Experience FeedbackOct 7, 2026
I took my time to look for the product and brand of shoe i was looking for and i am satisfied
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JacTiger
Site Experience FeedbackOct 7, 2026
Searching and ordering was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fefe
Site Experience FeedbackOct 7, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P
Site Experience FeedbackOct 7, 2026
very good very nice and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamylah
Site Experience FeedbackOct 7, 2026
the website is very easy to use and fast
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ana
Site Experience FeedbackOct 7, 2026
For me it was excellent and quite fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
yuri
Site Experience FeedbackOct 7, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jonathan
Site Experience FeedbackOct 7, 2026
It was amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frankie T
Site Experience FeedbackOct 7, 2026
it was easy, straight forward, seamless and effortless on selecting items and finding which locations has the items im looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackOct 7, 2026
It was easy to find what I wanted and check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lulu
Site Experience FeedbackOct 7, 2026
M ce product, fair prices, free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 7, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
anonymous
Site Experience FeedbackOct 7, 2026
Didn’t lag, transaction went through smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackOct 7, 2026
I love the shoes that they gave and the fast shipping easy to shop online.
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ERitz133
Site Experience FeedbackOct 7, 2026
The website was easy to navigate , the product choices were great and the prices were very competitive
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Ajs
Site Experience FeedbackOct 7, 2026
Quick and easy to navigate shoe and figure out the size needed!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
mony
Site Experience FeedbackOct 7, 2026
very good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Peyton
Site Experience FeedbackOct 7, 2026
I like it very good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chy
Site Experience FeedbackOct 7, 2026
Very easy experience, incredible deal , fast shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
naii
Site Experience FeedbackOct 7, 2026
It’s was easy to work with, quick and simple! I love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coolkidd
Site Experience FeedbackOct 7, 2026
10/10 Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa D
Site Experience FeedbackOct 7, 2026
I love the ease of the shoe size options showing both male and female. Makes life that much easier.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Karri
Site Experience FeedbackOct 7, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nicole
Site Experience FeedbackOct 7, 2026
I found everything I was looking for !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lol
Site Experience FeedbackOct 7, 2026
It is good hope i buy again from here soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cora
Site Experience FeedbackOct 7, 2026
Amazing
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chi
Site Experience FeedbackOct 7, 2026
Very easy and straightforward process I am happy that I wasn’t dealing with much info to input
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jacky
Site Experience FeedbackOct 7, 2026
I just placed my order it is easy to track the journey and the shipping costs are low compared to other online retailers, will definitely order again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
itzi
Site Experience FeedbackOct 7, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Eli
Site Experience FeedbackOct 7, 2026
Just very good!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good
Site Experience FeedbackOct 7, 2026
It's a nice place to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 7, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 7, 2026
Everything was very easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tionne
Site Experience FeedbackOct 7, 2026
Great
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 8